Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love our new dining chairs”

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Posted 5 years ago

“Recently purchased Medium Flagstone Dining Table and six chairs which were sold by B&S at a very competitive price. Delivery was arranged swiftly and straightforwardly. Delivery drivers arrived early and couldn't have been more helpful. Were happy to take the delivery back if we had not have liked it at no charge - part of the service if you buy online (unlike other suppliers) but we absolutely loved the dining set, which exceeded expectations. Not the first time we have bought from B&S and won't be the last - really impressive quality and service.”

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Posted 9 years ago

“Barker and Stonehouse kept us informed about delivery, which was prompt. Delivery guys were very polite and pleasant. Very, very pleased with my purchase - a pair of Zinnia bedside drawers. Excellent quality and they look amazing. Loved them so much that I have now ordered the chest of drawers too.”

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Posted 5 years ago

“Love this store have had loads of furniture over the years and its always of a very high quality, very good customer service too *****”

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Posted 11 years ago

“Can?t fault their customer service.”

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Posted 6 years ago

“Lovely and quality items, arrived quickly and safely. Great service”

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Posted 4 years ago

“very professional and felt safe - helpful and smiling during these difficult times .”

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Posted 5 years ago

“First class service delivered within 3 days. Would definately order again. Great price too.”

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Posted 5 years ago

“Good communication for delivery progress. Delivered by helpful friendly people. The chairs are beautiful. Comfortable stylish dining chairs. We are very pleased with them.”

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Posted 4 years ago

“Very help full and polite nothing too much trouble”

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Posted 4 years ago

“Was very impressed by the quality of my marble dining table and it was very competitively priced. Nice to buy from a British company too.”

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Posted 4 years ago

“Very pleased with my new table.unbelivebly nice and polite drivers.wish to have service like that all the time.recommend 100%”

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Posted 5 years ago

“Perfect experience - that's how everyone should be!”

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Posted 5 years ago

“Good communication all through the process for arrange the delivery despite the current situation. Good quality and happy with the purchase”

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Posted 5 years ago

“Easy to use website and fantastic products, I got my 2 new sofas in the sale with 20% off and can?t wait to get them, it said 6 weeks when I ordered but is looking more like 3-4 weeks, can?t wait for them to arrive. Fab fast service and very easy to use the barker and stonehouse track my order part of the website”

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Posted 5 years ago

“Barker and Stonehouse are very professional and nothing is too much trouble. I would not go anywhere else. Sue Walker Towcester”

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Posted 11 years ago

“Great unique choice with something for everyone, online delivery and service for this is good and has always been on time. Staff in the branch at Darlington were extremely helpful .”

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Posted 6 years ago

“Quick and easy to arrange a delivery slot. Bed arrived in perfect condition. Delivery guys super jolly. Couldn't have asked for more!”

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Posted 11 years ago

“We love these tables, unusual, space saving and very on trend. Packaged very well, arrived in perfect condition and on time.”

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Posted 4 years ago

“I have been buying furniture in this store for last 5 Years and service has always been very professional and helpful. Finishing touches in terms of delivery very professional, on time and accommodating. Online site very intuitive , user friendly. I?ll be coming back for more furniture in the future, as this has now became my favourite furniture store.”

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Posted 6 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews