Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought this clock for my daughter as a present. Very stylish and fit for a castle. She loved it.”

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Posted 4 years ago

“Great service, nothing negative to say!”

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Posted 7 years ago

“Barker and stonehouse has been my first port of call for many years. I have shopped at many of the stores in all different areas and still the standard of care and attention as a customer is second to none. I recently sold a chair bought in the late 90s which was still going strong, it had without doubt stood the test of time, testament to the quality and design which is timeless. Thanks again for a great service from careing and friendly staff, hope to be back in store soon, just need to save up! W.L”

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Posted 8 years ago

“The bedframe looks great, so pleased with it. It was delivered quickly and within the delivery window. Delivery men were courteous and efficient - what more can you ask for! Well done Barker & Stonehouse”

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Posted 6 years ago

“Excellent communication meant we knew exactly what stage our order was at; we were contacted the day after the order was placed to arrange delivery. The two man delivery team were very friendly even after carrying our very heavy dining room table up to the third floor for us! Will definitely think of B&S first for any home things we need.”

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Posted 9 years ago

“I have found using barker & Stonehouse to be exceptional so far. Ordering was easy, and tracking just as good. Recommend them for future purchases.”

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Posted 4 years ago

“Excellent product. Good value. Fast delivery.”

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Posted 4 years ago

“As always great quality products with a unique style which is so important when considering your personal preferences - thanks.”

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Posted 4 years ago

“Chairs look great. Well built and look fabulous. Bought in the sale so good price too.”

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Posted 5 years ago

“Excellent service. Friendly and efficient staff and the table arrived exactly when stated. Delighted with the coffee table Thank you Barker and Stonehouse”

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Posted 5 years ago

“Great customer service. Super small storage cabinet, made a cable access in the back and we are using it as a comms cupboard for all internet and cable needs.”

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Posted 8 years ago

“The staff at the Hull store are brilliant and I will always use this store as they are very helpful, informative, attentive and friendly. They helped me choose a fantastic mattress for my bed and let me try out different ones until I found what I wanted.”

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Posted 8 years ago

“I have purchased all my bedroom furniture from the leeds store. The sales guys are never pushy just helpful. Some items are a bit pricey. But you get what you pay for and the aftersales is second to none”

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Posted 7 years ago

“Couldn't fault any aspect of service from ordering to delivery fantastic”

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Posted 9 years ago

“If you want that modern up to date look, its the best place to buy. It has great quality products at great prices,My favourite shop.”

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Posted 9 years ago

“We have recently bought some sofas which we LOVE! They are so comfortable and stylish. When we chose them we were fortunate that they were available in the warehouse so they arrived really quickly. One of them we knew we wouldn't be able to get into our lounge due to the size and Barker and Stonehouse put us in touch with an upholsterer who picked up the large sofa, took it apart and rebuilt it in our lounge. Great service and great quality.”

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Posted 4 years ago

“Right from the start of my purchase I was kept informed about when my sofa would be arriving. I had numerous phone calls to inform me of delivery and on the day also. The team who delivered were very professional and the sofa was perfect. Thank you.”

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Posted 3 years ago

“Great choice, good customer service”

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Posted 4 years ago

“Visited the store on a busy Saturday afternoon looked at items I wanted to purchase came home to take time to review the items online and then processed my order....very easy shopping without the hassle.. Took delivery as planned all items where as expected look exceptional....”

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Posted 10 years ago

“Beautiful giraffe lamp . Delivered promptly. Lamp looked better than than the photos. Very pleased. Highly recommend the company .”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews