Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

Visit Website

Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ALWAYS HELPFULL STAFF, FREE DELIVERY (AND QUICK) LOVE QUALITY OF FURNITURE, ALWAYS TOP NOTCH”

Helpful Report

Posted 5 years ago

“The Table that I ordered is far more superior than the photograph that was displayed on the Website. The quality is second to none and I am delighted that the style of the Table means I can sit more people round the table using benches either side without compromising more space in the dinning room than I need to. Fantastic and really happy with my table that will last me a lifetime..”

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Posted 9 years ago

“Highly recommend this company, excellent up market items and service”

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Posted 6 years ago

“Overall excellent service and high quality, beautiful Sofa. We placed our order online, which was followed up by swift confirmation from B&S. Delivery details were provided and met as promised and the guys did a fantastic job regarding final placement of the sofa where we required. From start to finish the professionalism was excellent right through to seeing the level of protection that our delivery received when in transit. Without hesitation I would use B&S again and I highly recommend. Many thanks.”

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Posted 6 years ago

“Bought on line having seen it in the shop. Was packaged well and the quality is fabulous as one would expect with Barker & Stonehouse Love it ....”

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Posted 9 years ago

“Love my new pillow, husband has tried to pinch a few times. Easy to order, arrived when i was told and got a text for a time span as to when it was coming on the day. Will be ordering again to try to stop hubby pinching, Thanks for a great nights sleep.”

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Posted 4 years ago

“Good service throughout and handled a return and refund with no qualms”

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Posted 7 years ago

“Great service, Pam was very friendly.”

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Posted 4 years ago

“Fab store with a vast selection of great furniture items to suit all budgets. Customer Services were easily contactable & helpful.”

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Posted 8 years ago

“Excellent product and service”

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Posted 5 years ago

“Excellent service and updated delivery info. Great products, well packaged.”

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Posted 4 years ago

“Bought two new sofas. Great selection to chose from. Quicker delivery than expected. Really pleased with our new furniture.”

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Posted 9 years ago

“Plenty staff around to help”

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Posted 5 years ago

“Happy is an understatement the dining table is perfect. Everyone that has seen it absolutely loves it. The photos on the website doesn?t really do it much justice. We ended buying it because of the customer reviews that had photos. Delivery was a little slow, however I live miles away and they had to combine delivery?s that we?re close by. I got a notification the night before giving me the 2 hour slot and then 45 minutes before I received a phone call advising how long they?d be. The delivery men came straight in and assembled the table for me and took all the packaging with them. They were in and out in 20 minutes. Thank you so much.”

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Posted 5 years ago

“Fast, efficient and professional delivery. A fantastic item also. Thanks. I will shop with you again.”

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Posted 4 years ago

“I recently purchased some flagstone furniture online and in the meantime purchased some other pieces from the clearance outlet in Middlesborough. The delivery team co-ordinated the delivery of every item (6 in all)To Belford in Northumberland, all for forty pounds.Fantastic professional service.”

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Posted 9 years ago

“Great service, kept up to date throughout.”

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Posted 5 years ago

“I have bought a number of items from Barker and Stonehouse, the quality and service has bern outstanding. I would highly recommend.”

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Posted 6 years ago

“This was our first experience of the Company. We visited the showroom at Knaresborough and looked around. Staff there were knowledgeable and helpful without being at all intrusive. We had a coffee in the restaurant area called "Stanley's" which was easily the best experience of an in-store restaurant ever and talked over the possible purchases. Having reached a decision we placed the order on-line once we arrived home. The website was excellently set out and easy to use. After sales was good via e-mail. Delivery was fixed. On the day the delivery men telephoned indicating they would arrive in approximately half an hour and did so. Delivery was completed with no difficulty and packaging removed as promised. The whole process went without a hitch. Barker and Stonehouse are highly recommended.”

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Posted 8 years ago

“We love our table. Just the right size, beautiful wood, and the design suits our kitchen perfectly.”

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Posted 5 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews