Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a sofa online and received a call back within a few mins to confirm the order and also to double check the colour I wanted. This gave me confidence in the service and the company.”

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Posted 8 years ago

“Delivered on time and accepted the item as a return with full refund very helpful would use them again”

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Posted 8 years ago

“Bought a multi tea light holder... Absolutely beautiful piece. Looks amazing and expensive as a central piece on my dining table.”

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Posted 3 years ago

“I love to walk around Barker and Stonehouse and mentally make a note of what I want to buy. I do visit other shops but always come back to them. My latest purchase was a mirror for the hall and it looks fabulous !! Solid oak and exactly what I wanted, at a very competitive price. My next purchase is a clock for the kitchen.... can't wait !!!”

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Posted 11 years ago

“Excellent service and excellent product great delivery service thanks”

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Posted 5 years ago

“Bought most of our furniture from Barker and Stonehouse because the quality and ethics behind manufacturing are amazing. And so is the customer service. Whenever we needed any support we got what we needed and more straight away, without any hassle. Can highly recommend.”

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Posted 4 years ago

“I won?t lie, I was a difficult customer.... I bought something without measuring it. When I received the text to say my order was in, I only then realised realised that I should have measured it first. Without taking my order from their delivery room, I asked for a refund and it was granted there and then.”

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Posted 4 years ago

“I was kept informed of the progress of my order. Very informative emails telling me when I would be contacted again and what for. Chair arrived on the day and time they said it would. I am very satisfied as I thought during the pandemic things may go awry but this was not the case.”

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Posted 4 years ago

“Lovely item, as described,perfect for what we needed it for. Would recommend!”

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Posted 4 years ago

“I bought a lovely rug on line but it just wasn?t right in my room. Return to store was very straight forward.”

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Posted 6 years ago

“Ordered mirror online.... Was delivered within the 2 weeks as promised. Absolutely delighted.”

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Posted 4 years ago

“I have furnished most of my home over the years from B/S I have always been very happy with my purchases My whole family are now followers to”

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Posted 4 years ago

“Ordered our item and about 10 days later decided to check out the company?s reviews - aaargh! Needn?t have worried at all. Excellent communication and the item is of very good quality. Delighted just doesn?t cover it.”

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Posted 4 years ago

“Excellent customer service keeping me updated on my delivery , delivery driver very helpful , would highly recommend”

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Posted 5 years ago

“We've bought quality furniture from Barker & Stonehouse, and in their SALE it was great value as some items were almost 50% off like our 2 seat settee and buy one get one free on the dinning chairs. They're over 10 years old and still look great, so even though they are on the more expensive side we still love the look and definateley got our monies worth. Just get yourself in and look around it inspires to try something different with your home and those little details that Barker & Stonehouse provide in their ornaments give everything an individual look. Although be careful with measurements, cause things can be deceiving in the big stores. I loved their Eastwood Settee but after measuring it, realised we wouldn't be able to fit anything else in our living room!”

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Posted 11 years ago

“We are delighted with this beautiful chair. It was well worth the wait and has been a lovely addition to our house at this lockdown time. Highly recommended!”

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Posted 5 years ago

“Excellent quality - desk is fab and has lots of style to it and so does he chair - my son loves them. Also on sale”

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Posted 9 years ago

“Good value, excellent service and swift delivery”

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Posted 3 years ago

“Always try and use barker and stonehouse as they say IS YOUR HOUSE A BARKER AND STONEHOUSE MY HOUSE IS ??????????”

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Posted 4 years ago

“Lovely pieces of furniture that are well made. It is also super helpful how you can choose your delivery date and if you make another order you can add it all on to the same delivery so you only have to pay one cost!”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews