Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stool was very nice, looks good, easy assembly, very friendly helpful service in store”

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Posted 5 years ago

“Great company to deal with customer service is exceptional.”

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Posted 5 years ago

“Superb communication and quality product with no issues or damage .. great instructions for easy build”

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Posted 3 years ago

“Always loved things from Barker and Stonehouse. My purchase has not arrived as yet. I?m sure it will be fabulous as always”

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Posted 4 years ago

“I was a little disappointed that my dining chairs took so long to arrive (as they were in stock) however, patience is a virtue and now they are here, I absolutely love them! They look fantastic, and are quite possibly the most comfortable dining chairs ever! Well made, good quality so stylish.”

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Posted 5 years ago

“Great customer service. My order was slightly delayed and the team went out of their way to let me know as soon as possible and sent me a beautiful bunch of flowers for the inconvenience.”

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Posted 4 years ago

“I brought some gift vouchers as a gift for a friend, they were dispatched quickly and she was thrilled when they arrived as this is her favourite store ??”

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Posted 8 years ago

“Fabulous help when buying dining chairs”

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Posted 5 years ago

“Very pleased with both the furniture delivered and with how well prepared the delivery men were. They were careful with the delivery and construction of the new bed frame. They were amenable and courteous. I would highly recommend Barker and Stonehouse.”

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Posted 6 years ago

“The delivery guys Craig D and Stephen were lovely. They kept informed about delivery times which were very accurate. They explained exactly what I had to do to put my delivery together after doing as much as they could given the circumstances with COVID. My furniture is perfect, just love it. Barker and Stonehouse are a great company to do business with and I will defiantly buy from them again in the future, only sad there isn't a shop near to me.”

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Posted 4 years ago

“Excellent chairs in 2 heights. We bought the counter top height ones and they fit and suit the kitchen perfectly.”

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Posted 7 years ago

“Fantastic service and excellent product very happy customer.”

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Posted 5 years ago

“Great products”

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Posted 5 years ago

“Beautiful furniture is so sturdy well built and lovely colour , would buy a blanket box if they did them”

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Posted 9 years ago

“I purchased 4 dining room chairs online to be collected from store. As our area went into tier 4 a few days later I received a phone call to ask if I was happy to collect from the warehouse instead and a date and time was agreed. Overall, very happy with the chairs and service.”

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Posted 4 years ago

“Very happy with this company. Ordered a dinning table - not yet assembled but it arrived exactly on the date that was agreed. I was informed the whole way, regularly updated. The customer service team over the phone were always lovely when I called them. Thank you.”

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Posted 4 years ago

“No issues whatsoever, helpful staff both in-store and online. Would 100% recommend.”

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Posted 6 years ago

“Quick delivery & very happy with the quality & look of my cushion. Impressed. Would definitely recommend.”

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Posted 4 years ago

“A straight forward on-line purchase. Delivered on the day notified albeit 3 hours before expected delivery slot i.e. at just before 08.00 instead of sometime between 11.00 and 13.00. Fortunately we were ready to receive the delivery.”

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Posted 5 years ago

“Lovely mirror, perfect condition Thank you”

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Posted 5 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews