Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, attentive staff who are not intrusive but supportive and helpful.Products are of excellent quality and the communication after purchase whilst waiting for delivery is regular.”

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Posted 5 years ago

“I ordered some bedroom furniture (Ercol Salina) and a TV unit recently from Barker and Stonehouse. I was very happy with communication regarding delivery and super impressed with the actual delivery process. I would definitely buy from Barker and Stonehouse again - quality from start to finish!”

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Posted 3 years ago

“I ordered two extra chairs for a dining set bought over a year ago and was delighted the range is still stocked, with the bonus of them being reduced in the sale. Lack of communication is my pet hate when ordering gods but Barker & Stonehouse didn't disappoint; I received a call and a text when my goods were ready and the delivery guys notified me when they arrived outside my house so I could pop home from work from around the corner. Perfect! I would thoroughly recommend them.”

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Posted 9 years ago

“Excellent customer service and amazing delivery time - exceeded my expectations.”

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Posted 7 years ago

“We've used both barker and Stonehouse online and in store. Delivery has been prompt, polite and to the room requested. Couldn't recommend better”

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Posted 9 years ago

“Lovely dining furniture delivered on the day specified by very nice drivers. They built the furniture on arrival and I'm very pleased with my purchase. Spoke to barker and stone house on the day of delivery and they were very pleasant and helpful. Would recommend.”

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Posted 9 years ago

“Great price, loads of communication and great delivery service. Oh, and great mattress too!”

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Posted 4 years ago

“I am a returning customer and as always kept up to date with delivery date/time band. The quality or every item ordered is fantastic i am never dissapointed. I woul definatley reccomend Barker and Stonehouse to anyone”

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Posted 4 years ago

“Very good experience from sales to delivery.Very pleased with the items we bought.”

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Posted 6 years ago

“Great service, delivery excellent.....”

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Posted 3 years ago

“The service and product are excellent. From point of purchase to delivery the company kept me informed and it was delivered on time as promised. I would recommend them to anybody. Mike”

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Posted 6 years ago

“Lovely chairs”

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Posted 5 years ago

“Great mirror/clock and very elegant looking, creates a great feature on the wall. Prompt delivery and good packaging.”

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Posted 4 years ago

“I love the high quality reclaimed desk & bookcase - you only get what you pay for!”

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Posted 3 years ago

“Really lovely products, excellent customer service.”

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Posted 6 years ago

“I have bought from Barker & Stonehouse a handful of times and I am always super impressed with the things that I buy. Recently I?ve bought 2 new bed side tables from the Charlie range and they are fantastic quality and look great. They aren?t the cheapest but these are things that will last a lifetime and the service is impeccable. Going in store is always a treat, and easy to navigate website makes for a stress free purchase.”

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Posted 6 years ago

“So thrilled with my Wishbone Chairs! The service from Barker and Stonehouse was brilliant thank you, they updated us and our order arrived sooner than expected which was a bonus. Would definitely recommend and use them again.”

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Posted 3 years ago

“We ordered garden furniture, which we didn't expect to arrive until after lockdown but Barker and Stonehouse delivered within about 3 weeks. It was delivered to the front garden to preserve social distancing and the delivery man was very helpful. We ordered and paid online and the lady who organised delivery was also very helpful. The quality of the furniture is excellent.”

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Posted 5 years ago

“I am so pleased with the lamp I ordered over the Black Friday weekend. I made an error on the order plus the discount didn?t work. The error was picked up and I was contacted quickly to request I make contact in order to correct it and the problem with the Black Friday discount was also corrected. Very impressed with good service- will hopefully use again.”

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Posted 4 years ago

“All very straightforward. Much quicker delivery time than other companies. Furniture was delivered within the time stated and was perfectly packed and as described. Good communication about delivery. No problems at all.”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews