Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing piece of furniture, even better than we'd hoped, and the delivery team assembled it for us in our room of choice and removed the packaging too.”

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Posted 5 years ago

“Excellent service and quicker than expected delivery , love my Story chairs! And about to order bar stools .”

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Posted 6 years ago

“We are delighted with the items we ordered, as we always are from Barker and Stonehouse. The delivery was speedy and exactly at the arranged time. The delivery staff were as professional as the store staff.”

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Posted 8 years ago

“Review all ready sent”

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Posted 4 years ago

“Found a lampshade online that was stocked with several different online stores but found it on Barker and Stonehouse for half the price !! Great quality. Item was out of stock but website showed when available and when that date came round it was delivered out to me. Honesty on out of stock items is always important.Shame all websites werent the same ! Anyway, thrilled with the lampshade that looks amazing lit and unlit !”

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Posted 4 years ago

“I ordered online but had questions about a split delivery so I called customer service who looked into it and called me right back. The quality of the furniture was really good, and delivered by friendly drivers. They said I would get a text the night before with the delivery window, and a call when they were on their way, and I got both as promised. Impressed with both the quality and the service, and friendliness of the staff.”

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Posted 10 years ago

“The whole process is first class, text confirmation of order, a phone call confirming delivery, another text to say what time they are due and they turn up when they say within an hour. B&S set the gold standard in customer service.”

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Posted 11 years ago

“Really quick delivery, emails to let you know each step. Great price and packaged well. Would recommend this website and look forward to ordering again.”

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Posted 4 years ago

“Nice, good quality furniture and worth the money. Really pleased with my purchase of a set of drawers and 2 bedside cabinets. Delivered as stated and within the 3 hr window.”

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Posted 5 years ago

“The delivery driver phoned to say he was half an hour away which we much appreciated as it gave us time to prepare. The delivery itself was excellent, the delivery men were courteous and efficient. All in all the whole process was very good.”

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Posted 4 years ago

“Very friendly, helpful staff over the phone. Love my new chairs!”

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Posted 6 years ago

“Excellent customer service.”

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Posted 5 years ago

“The bed purchased looks great, it?s really good quality and was very easy to put together. Customer service phoned us to arrange delivery. Although the delivery company could not enter the house they were friendly and gave information on how to assemble the bed.”

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Posted 5 years ago

“Bought a sofa absolutely in love with it, the furniture here is of very high standard and I wouldn?t buy fro anybody else.”

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Posted 4 years ago

“I have shopped at Barker and Stonehouse several times and have always found them very helpful and professional in their approach. The delivery team is one of the best I have come across and would highly recommend this company.”

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Posted 10 years ago

“Amazing and efficient service . Great quality goods”

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Posted 2 years ago

“Very professional company. The furniture is excellent quality and the service was wonderful.”

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Posted 12 years ago

“Excellent service. Was greeted at the door and someone carried my tv stand to my car for me. Quality of product was spot on too. Very happy. Will buy again from Bakee and Stone.”

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Posted 4 years ago

“More than satisfied with our new sofas and the delivery team were professional and very helpful”

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Posted 4 years ago

“Really happy with our purchase and prompt delivery”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews