Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mirror,ordered online, is exactly what I want and arrived ahead of given delivery date! excellent service all round.”

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Posted 8 years ago

“Got us exactly what we wanted, delivered when we wanted, and even put the table together. Lush service.”

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Posted 7 years ago

“Great quality products and service throughout the sales process. From the knowledgeable sales team in store to the delivery team, who were very professional, thoughtful (placed sheets throughout my house prior to protect floors), and efficient. Highly recommend!”

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Posted 7 years ago

“We purchased a table and are very happy with it. It was great value for such a modern style. The ordering process was simple and we were kept informed of the delivery date. When delivered the guys even built it for us and took away all the packaging - a pleasant bonus! Will definitely buy from here again.”

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Posted 5 years ago

“We have recently moved home, and got a number of new pieces from Barker and Stonehouse. The quality is fantastic, and looks great. We have had a few issues with wrong stock delivered, and 1 piece faulty, but they have been very good at resolving the matter.”

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Posted 5 years ago

“We ordered our garden furniture were given a delivery date and it came on time. On the one occasion I had to contact customer services the girl was extremely polite, friendly and helpful. The two lads that delivered our furniture were equally friendly and put the furniture where we wanted it. We haven?t unpacked yet but if our experience so far is anything to go by I?m certain it will be fine.”

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Posted 4 years ago

“I've used Barker and Stonehouse for years and love the furniture, it's unique, well made and lasts forever! The customer service is always brilliant too. Value for money ??”

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Posted 4 years ago

“Ordered 2 dining chairs on-line. Arranging delivery was easy and they arrived really quickly. Chairs exactly as described on website.”

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Posted 4 years ago

“Extremely happy with my first purchase from Barker and Stonehouse. Dining chairs are great quality and look amazing. Very quick and convenient delivery too. Will certainly buy again.”

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Posted 2 years ago

“The delivery guysDave A and Mattywerefriendly and professional.Both with masks. They found out which room I wanted my delivery left in, and carefully carried it through. They let me know in advance what time they would arrive, and did so as promised. Truly professional and easy purchase from start to finish. Love my chairs too.”

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Posted 4 years ago

“Thank you I absolutely love my black Oversized Wrought Iron Skeleton Wall Clock. The service and delivery was also brilliant.”

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Posted 2 years ago

“I knew the product I wanted but couldn?t quite identify it. A telephone call and a helpful email in return soon solved that. Product delivered a short time after order and located where we wanted it in the house. No fuss, no problems. Trevor.”

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Posted 4 years ago

“Items were all as expected and very high standard. All delivered on or before Estimated delivery date”

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Posted 2 years ago

“Fantastic product. Communication throughout order process was great.”

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Posted 5 years ago

“The Office Chair that I bought was of excellent quality and matched the rest of my study furniture very well indeed. I was promised a very prompt delivery and that was what I got. I couldn't recommend B&S highly enough.”

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Posted 9 years ago

“Great items at great quality. Good communication and customer services support.”

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Posted 3 years ago

“Always a great product and fantastic service”

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Posted 5 years ago

“I love Barker and Stonehouse ??Excellent quality furniture and fabulous furnishings. The customer service is exceptional and really friendly ?? Great value and great quality ......... is your house a Barker and Stonehouse???”

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Posted 4 years ago

“I ordered mirror online , they said delivery time was four weeks but came within two weeks. The mirror is beautiful, very good quality, it?s listed as gold, which would of put me off if I hadn?t seen it on wall in shop. It?s more dull brassy gold, so lovely, I?m so pleased with product and great service.”

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Posted 4 years ago

“The mirror I bought was excellent service was really good”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews