Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my new coffee table it looks so much more expensive then what it is. So effortlessly beautiful and well made. Great delivery and very helpful delivery men too thanks”

Barker and Stonehouse 5 star review on 24th August 2022

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Posted 2 years ago

“Very good very very good thank you so much”

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Posted 2 years ago

“Thank you for the great service and products!”

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Posted 2 years ago

“efficient service and and delivery”

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Posted 2 years ago

“Good quality Good service Knowledgeable sales team”

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Posted 2 years ago

“Excellent customer service, also delivery team Kyle and Jon really pleasant and helpful. Delighted with my table and chairs.”

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Posted 2 years ago

“Excellent service with knowledgeable sales man .”

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Posted 2 years ago

“Absolutely love my sofa's Beautifully made. The staff were lovely and kept me up-to-date with delivery date.”

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Posted 2 years ago

“The ordering online was simple. We had gone into store to check the colours of the chairs before ordering. The colour was true to photo and the chairs are comfortable. Communication was goos however there should be a better way to track collection of order other than ringing.”

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Posted 2 years ago

“Very top service and a great quality sofa”

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Posted 2 years ago

“Fantastic product, service and delivery - as always! Thank you so much.”

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Posted 5 years ago

“Pleased with the furniture - bench seat is actually very comfy, had been anxious about that as I'd bought online. I was kept informed of the delivery date and time, had a courtesy call within the time slot and Colin and Ian could not have been more helpful or friendly. Exemplary delivery.”

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Posted 4 years ago

“Excellent service. The lady who served us, did not rush us when we were making choosing our settees and also gave us some helpful advice”

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Posted 2 years ago

“Found the drawers on the internet - with adequate product information and delivery details. Visited Knaresborough branch to see it 'in the flesh'. Ordered online. Confirmations and delivery alerts worked fine. Delivery people careful & helpful. Would happily use again.”

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Posted 11 years ago

“You're well advertised and I got onto Your website via social media. Your website was good to navigate around, my only comment would be that it was quite 'busy'. Plenty of choice in stock which was impressive, with broad ranges. Customer service was excellent. Told me the week when ordered and also called and spoke to a person which confirmed. Then a text to confirm the day. Deleviery turned up on time and I had a call beforehand. The delivery team were very pleasant. Would definitely recommend and use you again”

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Posted 6 years ago

“We have always been happy with the products we have bought from Baker & Stonehouse. The3 new under counter stools are perfect and look great.”

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Posted 6 years ago

“Very happy with our dinning table and chairs. Very solid and looks exactly like the pictures”

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Posted 4 years ago

“Bought the beautiful San quentin tahoe dining table from here as we wanted something a little different to the conventional rectangular dining table. We have not been disappointed as absolutely love the design and quality of this table and the wood that's been used. Stunning and a real showstopper, exceptionally pleased with it and the customer service received in the ordering and delivery was spot on.”

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Posted 3 years ago

“Good service. Had to wait longer due to lockdown but kept informed. Bought an office set and a floor lamp. Very good quality of products. Easy to assemble and not overly packed with environmental unfriendly packaging. I will buy from them again and will strongly recommend them.”

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Posted 5 years ago

“Fantastic service Beautiful chairs: we opted for 5 Kipling chairs. Exceeded my expectations completely. Swift delivery as agreed, Paul and Jon couldn?t have been more helpful and friendly. Would definitely buy from this company again.”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews