Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

Visit Website

Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was so simple with the catalogue showing me exactly what I wanted. Was surprised when I was given an early delivery date. Delivery was arranged simply and to my convenience. I would definitely recommend Barker and Stonehouse to anyone who needs furniture!”

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Posted 8 years ago

“Great chairs we absolutely love the quality and the comfort the area very luxurious”

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Posted 4 years ago

“Absolutely brilliant service and products from barker and stone house ?? DPD delivery service wasn?t has good.”

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Posted 4 years ago

“Nothing to say really except we ordered 4 chairs they came VERY quickly delivered when promised. Unpacked a little while later built and they are very nice.”

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Posted 4 years ago

“Beautiful products. Excellent customer service. Great staff.”

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Posted 5 years ago

“friendly professional and always willing to go that extra mile to keep there customers happy”

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Posted 7 years ago

“Immensely happy with my new sofa! The fabric is a luxurious deep velvet and the architectural cushioning gives an edgy feel. Barker & Stonehouse give a slick streamline service with SMS notifications on updates for your order.”

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Posted 5 years ago

“Very easy to order on-line. I was contacted to arrange delivery time which was nice and quick. The delivery guys arrived on time and were really helpful to bring in and help me unpack and position my rug and furniture and even took away the wrapping without being asked. The products themselves are excellent and just as I hoped based on the photos and details on the website.”

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Posted 6 years ago

“Lovely staff, friendly and helpful. Without making you feel harassed ! Absolutely love the furniture Here ??????”

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Posted 9 years ago

“I ordered online and collected from the Nottingham depot. Communication was good, the staff at the depot were helpful. I?m really pleased with my dressing table, it?s lovely.”

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Posted 7 years ago

“We were more than happy with the furniture we purchased, the customer service is first class and the delivery men were helpful and polite. All round a good experience”

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Posted 9 years ago

“I have bought 3 items form B&S 2 from a showroom and 1 online. The showroom staff were very helpful and courteous and my order was placed promptly. Delivery was as agreed and before original estimated timeframe. A few weeks later, during lockdown I ordered a footstool online which was very straightforward Great products with good service”

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Posted 4 years ago

“Purchase as expected , Stressless chairs great quality. Usually go into store but can't fault the experience of buying on line. Delivery as promised we were even contacted again the night before to narrow down the time slot.”

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Posted 8 years ago

“Fantastic service, quick delivery in these times, and when there was a problem with an item they sent a replacement straight away”

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Posted 4 years ago

“I bought 2 chairs, 1 was perfect and the other was slightly damaged. It was replaced easily. The only slight hiccup was trying to call on the phone, but I managed to sort it out via email. I would definitely buy furniture from them , again.”

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Posted 4 years ago

“Great product and service! Highly recommend!”

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Posted 7 years ago

“Great service and product -good communication - will be ordering again.”

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Posted 5 years ago

“Beautiful sofas and so comfortable!”

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Posted 4 years ago

“Excellent and prompt service”

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Posted 4 years ago

“I purchased the navajo double bed as I obv liked the look of it. It came exactly when it should have, I was kept informed about delivery throughout. The delivery men were friendly and very helpful. The bed was beautiful and better than I thought it would be.it was easy to build. I absolutely love it, thank you.”

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Posted 11 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews