Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good quality, very pleasant delivery man. Shame how long we had to wait for delivery.”

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Posted 10 years ago

“Really pleased with all the furniture I have bought over the years from Barker and Stonehouse. In store experience for inspiration is great, quality is superb and the delivery team is friendly and helpful.”

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Posted 6 years ago

“The quality as well as the packaging and safe delivery of the product we ordered was superior. So too was the delivery and communication with the courier. Thanks. A pure example of excellence on how business should be done.”

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Posted 8 years ago

“I ordered 6 New Frontier Beidermeier mango wood dining chairs during lockdown and was kept well informed by email. They were ready to collect in 2 weeks and were well packaged for protection. The chairs are really beautiful (way better than the photo) and very strong. A wonderful surprise was that each one came with a unique access code, to pinpoint where in Indonesia a replacement tree had been planted. I'm a extremely happy customer and can't recommend the company and these chairs highly enough.”

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Posted 4 years ago

“I?ve had three deliveries from Baker Stonehouse - excellent products, great quality and service. (special thanks to the delivery team - John & Kev”

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Posted 4 years ago

“I have received several items now from Barker and Stonehouse and am delighted with all. Timothy Oulton chairs, full bedroom furniture and bed plus lamps. A hiccup with one item thatcwas rectyfied straight away.”

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Posted 4 years ago

“We have ordered twice now and both times the service has been fab as has the quality of furniture, the delivery guys have always been great too!”

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Posted 9 years ago

“As always the furniture was delivered swiftly and in perfect condition. The TV unit is solid, sturdy and looks fantastic. The chairs are comfortable and look incredibly stylish. I would always recommend Barker & Stonehouse furniture.”

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Posted 6 years ago

“Excellent customer service and communication from start to finish! The only thing I wold comment on is that our delivery drivers entered our house to carry the boxes not wearing their masks.”

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Posted 4 years ago

“Product was of good quality, looks great in our bedroom and we couldn't fault the fast and efficient delivery service”

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Posted 8 years ago

“Love Barker and Stonehouse... Always great quality products and amazing prices and also great customer service!!”

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Posted 4 years ago

“Excellent products consistently. Very good customer service and problems always dealt with immediately”

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Posted 4 years ago

“Exceptional value for money, they look brilliant! Buy now!”

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Posted 4 years ago

“The chair is beautiful and the quality great. The delivery man was extremely helpful and courteous.”

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Posted 5 years ago

“I have bought Barker and Stonehouse furniture for 15 years and this latest piece just adds to the beauty of my home. I will continue to look out for items especially in the sale for many years to come.”

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Posted 11 years ago

“Excellent service and quality”

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Posted 7 years ago

“Excellent product..delivered on time and packaged really well!”

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Posted 3 years ago

“Ordered my new Sputnik ceiling light fitting and floor lamp online on the Barker & Stonehouse website. The ordering process was quick and easy. Both items were delivered fairly soon afterwards and now look excellent in my newly decorated study.”

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Posted 5 years ago

“As a first time customer to Barker and Stonehouse i have nothing but praise. the service was very good. the delivery man was very respectful and helpful Thank you.”

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Posted 4 years ago

“Very professional company from start to finish”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews