Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“#very good service. I ordered a rug which, in the end, was not right for us. Barker and Stonehouse arranged for collection and refunded the appropriate amount with no fuss. I would happily shop with them again.”

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Posted 3 years ago

“Good service - swift and easy ordering process. Smooth delivery.”

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Posted 5 years ago

“The process of purchasing a dining table was so easy, from choosing which one to collecting it from the warehouse in Blaydon, where the staff were really helpful.”

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Posted 7 years ago

“I absolutely adore my new shelving unit, the delivery service was great (courtesy of Steve and Sean from Blaydon), and the customer service was lovely. It took about seven weeks for the shelves to get delivered, but the original estimation for when they would have the item was six weeks, so that tracks. I'm sure it's quicker to go to the store but I don't have a car so picking my items up myself would have been difficult. I also ordered a wardrobe, but it arrived from the manufacturer with a crack in it so they re-ordered the part for me and were extremely apologetic on the phone despite the fact that it was the manufacturer's fault. In general, a good place to go for solid furniture at a reasonable price.”

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Posted 5 years ago

“Quality piece of furniture from a good range. Staff o phone organising the delivery were very helpful and the deliver guys themselves were funny, sociable and nice guys.”

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Posted 8 years ago

“Great product selection and good prices on a large and diverse order.”

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Posted 8 years ago

“Fantastic looking dining room set delivered earlier than promised....no complaints”

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Posted 4 years ago

“Excellent service and great products.”

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Posted 6 years ago

“Confirmed delivery date very promptly, delivered within specified timescales (less than 2 weeks), good communication throughout order, professional friendly staff including delivery men. Very pleased with the chest of drawers we purchased and the service received. Would definitely use again and recommend to others.”

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Posted 12 years ago

“All good Kept informed regarding delivery Jon & Kyle (Middlesbrough) were prompt and considerate Love the hanging chair”

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Posted 4 years ago

“Everything went as planned”

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Posted 5 years ago

“Beautiful furniture!Great service, all my friends asking about dining table ??, very happy with my purchase”

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Posted 5 years ago

“Good communication and service.”

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Posted 4 years ago

“Really stunning piece of furniture great addition to our room.”

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Posted 3 years ago

“Ordered online , excellent choice of styles , colours & good quality & value . Was kept informed throughout . Would recommend Barker & Stonehouse - am a regular customer .”

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Posted 9 years ago

“Excellent furnitureand first class service in sales and delivery”

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Posted 4 years ago

“Brilliant service we had to amend an order this was done quickly and efficiently! Would highly recommend”

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Posted 4 years ago

“I recently ordered the large woven magazine basket. It's lovely. Big, well made and just like the pics online. I'm very pleased.”

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Posted 4 years ago

“Excellent service and delivery from darren and sean”

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Posted 5 years ago

“Thank you for my beautiful mirror. Communication and delivery service was excellent”

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Posted 11 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews