Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely lads job well done as always”

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Posted 5 years ago

“Lovely piece of furniture. Well made and exactly what we ordered. Delivered on time by a professional team.”

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Posted 6 years ago

“I ordered a stressless chair, which arrived really quickly and was a very reasonable price. I am happy to recommend this company and the delivery company that they use - friendly and efficient delivery”

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Posted 3 years ago

“Easy to purchase online and collect at our local store... social distancing in place which was a great bonus. I did phone customer service team as wasn't sure from the email sent if the mirror could be collected straight away or if they would message me to say its ready to collect. The mirror is great and such a statement piece that I was after. Just need lockdown to be lifted for friends and family to complement me on my new purchase”

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Posted 4 years ago

“Great product, well made and at a great price in the sale. Customer service and delivery great as always.”

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Posted 7 years ago

“Collection was so easy. Assembly was straight forward and I'm really happy with my new table and bench.”

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Posted 5 years ago

“I absolutely love this shop!! 5 star! I ordered a new dining table, chairs and bench and I have to say its stunning. All of our family and friends are always commenting on how beautiful it looks. The only down fall, is the wait for delivery. We ordered it in June and it arrived in the August. I?m the type of person who wanted it yesterday but if you ask me, is it worth the wait. Yes 100%. We have just ordered a side table so I can?t wait to receive it.”

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Posted 4 years ago

“Good products well packaged”

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Posted 4 years ago

“No grumbles. Kept informed about my order and delivery. When I picked up from store all went smooth and everyone we dealt with were friendly and professional”

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Posted 6 years ago

“In these strange times Barker and Stonehouse are one of the companies that actually deliver when they say they will and communicate when they say they will. The item we ordered is excellent and has exceeded our expectations. We?ve used Barker and Stonehouse previously and they never fail on quality and customer service.”

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Posted 4 years ago

“As always, top notch service from Barker and Stonehouse”

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Posted 7 years ago

“Very good product, very good service and very good delivery. I have nothing but praise for the service”

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Posted 4 years ago

“Lovely item, well packed, polite and helpful at all times.”

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Posted 9 years ago

“I loved my experience with buying the tealight holder from the website...the quality is amazing and its such a beautiful product just as pictured...in fact pictures don't do it justice!! It really is a gorgeous centre piece. I only wish delivery was free over a certain amount of money spent...as delivery is quite expensive. But otherwise I am really happy with my purchase and will be using this for years to come ?”

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Posted 4 years ago

“Great service and fabulous product.”

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Posted 6 years ago

“fantastic service and a wonderful piece of garden furniture. high quality and communication/delivery was first class!”

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Posted 5 years ago

“We had a simple enjoyable transaction and swift delivery thoroughly recommend them for all your furniture needs. Massive choice in beautiful surroundings with a coffee shop to relax in .”

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Posted 8 years ago

“Just love Barker and Stonehouse. Excellent customer service. Don?t think I have ever been in the shop without buying something. Just love the furniture.”

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Posted 7 years ago

“We really love our new dining room table, it is just what we were looking for, great quality, easy to assemble and ideal for a family with younger children too. Looks super in our new house. Great service when we went to collect, the sales person looking after us was very helpful and he helped us carry the package to our car, great customer service throughout.”

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Posted 4 years ago

“Great service and communication about our delivery. Thank you”

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Posted 7 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews