Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great web site , with good amount of feed back - no too much, but enough to feel I'm still being looked after.”

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Posted 8 years ago

“Great service particularly in relation to the delivery of our items. The delivery team managed to arrange delivery on our preferred date and combine the individual orders. Then the delivery people were excellent and really helpful in getting the furniture in the required rooms. Only wish other companies had such a great delivery service.”

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Posted 3 years ago

“We looked at some length as into buying this table or one at twice the price. From the pictures it seemed obvious that the more expensive one was 3 ?planks? jointed together where as this one seemed to be blocks glued. After ordering as the table is for a kitchen diner we were disappointed that all of our order (3 different items) would not be delivered until the last one was in 8ish weeks Hey ho but in under a week we gig a call to arrange delivery of the entire order ? The delivery guys were great it was always clear that this was delivery to the door step and that was what happened. On opening the items are just well Fantastic the table particularly massively exceeded our expectations it?s just exceptional We had a very small issue with one of the fixing nuts so raised a contact form on a Sunday and I was genuinely shocked when an operator called me within minutes and shorted the issue in seconds I will definitely be back for more Thank you”

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Posted 4 years ago

“We buy all our furniture for B&SH, you can definitely see the quality is far superior than other places and everything feels like it will last (and all our things have). No complaints, great customer service and we look forward to our next purchase.”

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Posted 6 years ago

“Barker & Stonehouse really do provide that special service and quality rarely seen in large stores these days. We?ve have bought furniture for almost all our rooms including now the garden. The furniture it built well and from quality materials which you can feel the minute you touch the items. To finish it up the staff both front and office at Leeds know their stuff inside out and could not be more helpful. Thank you Barker & Stonehouse you have helped turn our house into our dream home.”

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Posted 5 years ago

“Quick and easy online ordering for collection in store - Barker and stonehouse kept in touch throughout - fab service”

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Posted 5 years ago

“Excellent service again. The lamps/vases are very good quality and look fabulous. Im am really pleased with my purchase.”

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Posted 5 years ago

“Amazing customer service! Loving my table”

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Posted 4 years ago

“Love Barker & Stonehouse & the bar stools do not dissapoint.”

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Posted 5 years ago

“At all times but even through the Lockdown staff at Hove Barker & Stonehouse were really helpful. We ordered a few 'click & collect' items, which we always managed to get, plus we were loaned a leather sample book for a sofa we were looking at just before the lockdown. We are really pleased with the items we purchased, particularly a pair of Atlas Side Tables for our living room.”

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Posted 4 years ago

“We have just received our ercol super king bed and we couldn?t be happier. It is a beautiful item of furniture but obviously very large. The two man delivery service directly to the bedroom was invaluable. Without this service we wouldn?t have got the headboard up the stairs!”

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Posted 4 years ago

“Love the Hixx dining chairs we purchased very comfortable.”

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Posted 5 years ago

“Beautiful throw, very luxurious and excellent quality. Stunning forest green colour”

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Posted 4 years ago

“Ordering process is easy and the company stayed in communication until items were delivered. We ordered Wardrobe Doors and they are brilliant. Absolutely love them.”

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Posted 5 years ago

“Really good company to deal with. Love my new dining table but I am just as please to find a company that delivers to Scottish Highlands with their own drivers and at a really reasonable price. I will absolutely be buying from them again, I already have a few pieces in my basket. ;)”

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Posted 10 years ago

“Very nice product matched the description perfectly. Arrived within estimated delivery time stated, very safely packaged. Very happy with the service.”

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Posted 4 years ago

“Hove showroom is great. Product arrived on time, and is high quality.”

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Posted 6 years ago

“Great service, quick delivery and great product, no issues at all”

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Posted 5 years ago

“Great service, fast and reliable. Packaging was strong and sturdy. Product exactly as described online. Great online (sales) price. Very happy.”

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Posted 6 years ago

“I love the Green Crane.he is the perfect edition to our bathroom. Easy to hang and quick delivery for the covid times.”

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Posted 5 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews