Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range - knowledgeable and helpful staff also - ecficient delivery - David”

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Posted 6 years ago

“Excellent furniture, wide choice and a good mix of the traditional and the modern.”

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Posted 2 years ago

“Excellent service and quality products”

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Posted 2 years ago

“The store manager assisted us with our order for a dining tables and chairs, and he was brilliant. Made the process so easy. We were contacted for delivery exactly on time, and the furniture was carefully and lovingly delivered into our house!”

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Posted 4 years ago

“Great shopping experience Knowledgeable staff and quality furniture”

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Posted 2 years ago

“Ordered 2 bar stools- unfortunately having assembled one, we identified the quality wasn?t very good and one leg was shorter than the others leaving the stool with a wobble Returned the stools- and received a full refund with no quibble”

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Posted 4 years ago

“I?ve bought a few items from here. Great service. Quality products, delivered on time. On the one occasion the lamp didn?t suit me the return procedure was efficient and fuss free. Will definitely use again.”

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Posted 4 years ago

“Beautiful quality chairs, great service”

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Posted 5 years ago

“Exceptional customer service when things go wrong and a great quality of products.”

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Posted 2 years ago

“Delivered on time by two of the most polite and cheery delivery men ever to visit our house.”

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Posted 12 years ago

“I am happy with the bookcase and the delivery. They kept me well informed about the delivery and there were no complaints about having to carry it up several sets of stairs.”

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Posted 8 years ago

“First class service a pleasure to deal with you.”

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Posted 9 years ago

“Always quality items and often something different for the discerning. Never disappointed in a purchase Reflects well on their suppliers and purchasing team”

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Posted 4 years ago

“Very good driver and mate but there?s always a but it was a little impersonal they coulden?t wait to get in and coulden?t wait to get out it?s not asking to much in making the customer feel valude”

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Posted 6 years ago

“I have several pieces of furniture from B&S and each is as beautifully made as the next. These last two pieces of bedroom furniture, were delivered 7 days after ordering, by two very helpful chaps, they were not over packaged and thank heavens they were ?fully built? and boy were they neatly crafted! Thank you for another impeccable experience.”

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Posted 4 years ago

“I first used their on-line chat function to ask a question about a rug and the assistant gave a prompt and accurate answer. They certainly know their stock well, which is reassuring. The price was significantly below that of any other on-line retailer, even with the postage, for exactly the same thing, same manufacturer, same colour. I was very pleasantly surprised to find this store. I will definitely be using them again. Oh and they beat their estimated delivery date too. Brilliant.”

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Posted 6 years ago

“Fantastic, really enjoyed and appreciated B&S personnel's professionally and friendly support”

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Posted 6 years ago

“Great product and wonderful delivery”

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Posted 4 years ago

“First time using C&C at B&S found the whole experience very easy and staff very helpful when collecting my order, thank you.”

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Posted 9 years ago

“Great products and a pleasure to deal with Barker & Stonehouse”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews