Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. Our item arrived faulty (damaged in transport?) hence I liaised with their support and they were very helpful and assisted us in resolving the issue.”

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Posted 5 years ago

“Ordered my table on line after viewing in store. Was delivered on time by two very polite drivers, they assembled my furniture and took all rubbish away. Brilliant service”

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Posted 5 years ago

“Beautiful pieces of furniture. All delivered on agreed date.”

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Posted 6 years ago

“Amazing experience from order to delivery. Good product and communication”

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Posted 5 years ago

“Nice furniture at good prices - good range of choice whatever your budget and very helpful staff”

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Posted 3 years ago

“We ordered our dining table and chairs to collect from Blaydon. Couldn't have received a better service !”

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Posted 5 years ago

“Good quality products and service. Gave notice of a 2 hour window the day before for delivery which helps a lot.”

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Posted 8 years ago

“An absolutely beautiful piece of furniture. A very solid desk. Very easy to assemble.”

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Posted 3 years ago

“On time delivery , product as described.”

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Posted 4 years ago

“Fast and efficient delivery lovely quality furniture. Very pleased with our purchase of the Lewes bedroom furniture.”

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Posted 4 years ago

“2nd purchase from Barker & Stonehouse and very impressed with their service right from the start of buying my furniture when I called customer services with some questions to the ease of ordering online. So simple and staff are helpful and knowledgeable. I was impressed by the fast delivery, keeping me up to date on the exact date and time of delivery right through to the actual delivery being excellent. I would give this company a big thumbs up ???? the furniture is really nice too, good quality, good value and easy to assemble.”

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Posted 4 years ago

“Excellent quality and customer service”

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Posted 6 years ago

“Superb help and support from choosing the bed and mattress to getting cushions and delivery! Everything was as stated, no issues, excellent service and amazing bedroom furniture. Am pleased ??”

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Posted 4 years ago

“I was impressed with the staff goods and ambience. Qualities that count if you value retailing at its best.”

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Posted 8 years ago

“Ordered a new leather sofa on line. Easy and quick service. Delighted”

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Posted 5 years ago

“I came in the store for lunch and spotted a book case (excellent value/quality) came back for the bookcase and spotted cushions and bedding. Came back a week later to buy those and spotted some prints so went back again for those - dare not call in again. Amazed at the value for money - wish I'd discovered Barker and Stonehouse before. Did not realise you did accessories or that the cost was so reasonable for such style and individuality. Excellent service, great location, beautiful store and easy to park - well done!”

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Posted 9 years ago

“Purchased both the table and floor lamp. Both parcels were to be delivered together but floor lamp came a few days later following a few chase up calls. Very happy with the staff who helped me. Also, very happy with the lamps, really have uplifted my lounge. My only critic is I wish the floor lamp was a little taller.”

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Posted 4 years ago

“Delivery was really fast and driver was very polite. The picture looks exactly like the product very happy.”

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Posted 4 years ago

“Wonderful experience. Service in store was very attentive. The delivery men were excellent, managing to fit my delivery up a very tight stair case, even removing the door to make it possible. The assembly and packaging removal was so useful. Can?t fault the service I received”

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Posted 6 years ago

“Ordered a settee and snuggle great choice, good standard of service and delivery”

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Posted 9 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews