Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic delivery guys every time”

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Posted 8 years ago

“Easy to order; delivery as promised and completed very professionally.”

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Posted 8 years ago

“Very pleased with my sideboard, well made solid piece of furniture, the wood colouring in the marquetry goes with a variety of colour woods, was notified about the delay.”

Barker and Stonehouse 5 star review on 29th June 2022

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Posted 2 years ago

“Excellent service.”

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Posted 5 years ago

“Excellent, good quality piece of furniture. Delivery efficient and, unlike many other furniture companies we've recently used, all packaging was removed on delivery.”

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Posted 8 years ago

“Great customer service. A teeny part of the bottom of the chair I ordered was missing. They sent it out immediately.”

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Posted 4 years ago

“Loved all the ranges of furniture. Went back to buy 6 dining chairs and came home with the chairs and a sofa!”

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Posted 6 years ago

“Good service and excellent quality stuff. They are generally in the higher end of the furniture market, so I guess I wouldn?t expect any less. Would recommend. Particularly like the recycled materials ranges”

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Posted 6 years ago

“Stunning coffee table and console ! Excellent delivery service .0”

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Posted 4 years ago

“Bought benches ..didn't like the colour..rang them ..2 days later were picked up and money back in my bank”

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Posted 5 years ago

“Although a little pricey, I find the products in barker and stone house exceed those of other furniture stores. They have mixture of styles and designs and I was able to pretty much find most of the large furnishings for my new house in there. I've ordered from both online and in store as I have one very close to me. Online they have all the stock available in store which is good for the accessories side of things but I would recommend going in branch for latger furnishings. The sales assistant Maddie also explained everything in detail when it came to understanding the product I needed as well as giving her own personal opinion on what I was looking at which I always appreciate. Great products and great service, I'll be definitely going back again when I need anything else.”

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Posted 8 years ago

“Recommended.”

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Posted 4 years ago

“Furniture ordered online. Very happy with purchase. Delivery organised well and kept updated with approx times. Delivery drivers were polite and helpful. Placed furniture where I requested. Would not hesitate to recommend company”

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Posted 7 years ago

“The order process was simple and easy. Each stage of the process was explained with follow up text keeping you informed along the line. The people who we spoke to and the delivery men had good customer service which is rear. Working in customer service this was a welcome and pleasant change.”

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Posted 12 years ago

“Ordered on line,rang to check delivery dates and change them.All excellent wouldn't have bought my lovely boat bookcase full price but a great bargin. Delivery men polite and efficient.”

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Posted 8 years ago

“Some great value furniture that looks amazing in our house!”

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Posted 10 years ago

“Should have been delivered on Saturday but delivery drivers rang and delivered early. Nice and polite fellas who did what they could to help. Item wasn't quite perfect but still vey good quality and has enhanced our living room.”

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Posted 8 years ago

“No problems at all. Came when they said they would.”

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Posted 6 years ago

“The table we ordered is absolutely beautiful and of the highest quality. Barker and Stonehouse kept us up to date with the delivery. Even with the delays due to COVID 19, we were kept up to date the whole time with phone calls and emails and given realistic timings. Amazing service and product.”

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Posted 5 years ago

“Lovely product and non complicated delivery... a refreshing change!”

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Posted 6 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews