Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our order was delivered on time and very efficiently the delivery staff were brilliant”

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Posted 11 years ago

“Stylish comfortable couch Really happy with the whole experience ordered online and then spoke to helpful friendly advisers who answered queries. Hard wearing material so fingers crossed can cope with our little dog and last for many years. The delivery guys Kev & John where also great. Best lockdown purchase”

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Posted 5 years ago

“Excellent product, excellent price, delivered well within the predicted delivery window!”

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Posted 4 years ago

“Great service from start to finish - kept us up to date on delivery and the process was super easy - would highly recommend. Our dining table and chairs is perfect and great quality thank you ??”

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Posted 4 years ago

“Great service”

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Posted 11 years ago

“We were unsure whether to use Barker and Stonehouse to buy our new dining table and chairs having never heard of them before. We really liked the look of the product though and decided to take the plunge. Could not be more delighted that we did, the table and chairs are all high quality and work better in our space than we could've hoped. The delivery was on time and simple to organise, and the drivers (Steve and Andrew I think) were polite, helpful and put the furniture exactly where it was needed. Excellent service.”

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Posted 5 years ago

“Great service in store and from the delivery team (despite an awful driveway). Couldn't ask for better service :)”

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Posted 6 years ago

“I have recently purchased 2 new sofas and a dinning room table from Barker and Stonehouse. I can honestly what a brilliant service i have experienced. My wife ordered the wrong size table, i rang to explain and immediately everything was rectified. No hassle, no stress. Will continue to purchase my furniture from here”

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Posted 9 years ago

“Well after struggling, for months, to find the tv stand we needed we found it at Barker&Stonehouse. What a relief to find exactly what we wanted. The delivery time was brilliant, as in stock and as promised delivered on the dot by two really caring guys. Thank you.”

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Posted 7 years ago

“The checkout experience on the website is very easy, sorting out delivery was also a simple phone call, it arrived on time and was not damaged. The bed is a good quality and replaces a bed that was less than two years old and kept coming apart. I had previously had a baker and Stonehouse bed which lasted over 11 yes. In future when we needed a new bed it will another Barker and Stonehouse hopefully in another 11 yes time.”

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Posted 5 years ago

“The lamp I bought looks great and is top quality. Service was 5 star. I had an issue with the courier but a quick email to B&S and it was sorted quickly. I'll definitely shop there again.”

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Posted 4 years ago

“From order to delivery was a pleasure-Igood efficient service.Communication about delivery was excellent too.”

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Posted 9 years ago

“great service very helpful when we had to remove door to get the sofas in no problem for delivery team . had 2 separate deliverys for large canvas and rug could not fault anything and lounge looks beautiful would most definitly shop there again”

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Posted 6 years ago

“Our desk dresser arrived on time and is fantastic quality. It's even better than in the pictures on the website. We're delighted with everything!”

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Posted 4 years ago

“Fantastic value and really quick delivery. We purchased 2 Purcell Sofas and they were delivered within 3 weeks of ordering. Communication about delivery and the delivery team themselves was 5*. Highly recommend!”

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Posted 4 years ago

“An impressive experience for sure. Great website, easy to order and kept informed regarding delivery. Goods arrived well packaged and exactly when agreed. Bought a dining table, artwork and side table and all top quality. Slight hiccup as the base of the table was missing. But despite these tricky times with COVID, Barker & Stonehouse were on it. They located the item, again kept us informed & delivered it the next day. Perfect. Will defo buy from them again. Thank you”

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Posted 4 years ago

“Very good service from ordering through to delivery. Advised of 2 hour delivery slot on a day chosen by me. No missing parts and easy to understand instructions.”

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Posted 4 years ago

“Excellent item with fair price. Perfect customer service, keep on”

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Posted 4 years ago

“Great , quick service, good quality product”

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Posted 5 years ago

“Barker & Stonehouse exceeded expectations, the item arrived weeks before expected. The delivery guys masked up and brought the sideboard right into the house. Thanks!”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews