Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good variety of products and excellent customer service”

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Posted 7 years ago

“Oragnised delivery and good packaging. Easy to put together and looks great. Thanks B & S”

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Posted 4 years ago

“Fabulous clock !! Didn?t wait too Long for delivery!! Excellent quality !!”

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Posted 5 years ago

“Helpful staff, who kept in touch regarding the order. Great that the store can hold the item until you are ready to collect.”

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Posted 6 years ago

“managed to get a great sofa in the sale at a great price. Delivery al the way up to us in the Highlands was hassle free and delivered on the date given. this is our fourth big purchase for B&S and we'll definately be buying again.”

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Posted 4 years ago

“Simple online order and payment process. Also confirmation of order and delivery updates. Simple but effective communication”

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Posted 11 years ago

“I'm delighted with my table and chairs. They are very solid and nice to touch. I'm sure they will last generations.”

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Posted 11 years ago

“Excellent product and first class service ... my pillow is so luxurious and the cooling gel is perfect for me ... I sleep much better for it ..... it was easy to order and delivery was speedy ... very happy customer... I?ve been making enquires regarding one of their beautiful sofas too and customer service is excellent... Thank you”

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Posted 4 years ago

“Slight wobble...but Great Save ! Bit of a hiccup with the call before delivery advising the actual 2 hour delivery slot.... but Drivers were very helpful and waited for me to get back! Drivers very professional, polite & helpful... Even more reasons to buy lovely stuff.... Grrrr”

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Posted 6 years ago

“Quick delivery, love the product. Would definitely buy from here again. Delivery men were really good too and helped set it all up!”

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Posted 5 years ago

“Stunning piece of furniture received from Barker and Stonehouse. Delivery was communicated well. Fab service start to finish!”

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Posted 5 years ago

“Always find the show room staff helpful, delivery was according to plan and the delivery men placed the furniture in the room required. Very helpful.”

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Posted 7 years ago

“Ordered online and picked up at a local warehouse. No problems at all warehouse staff very helpful Would use again”

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Posted 4 years ago

“Always great quality furniture, compared with their competitors. Prompt delivery and customer services. Wish you could sell back and recycle old furniture with them too.”

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Posted 4 years ago

“Solid Service. Good communication from order to delivery. Made a few changes to the order which was done efficiently and caused no issues. Have used them again since because of the above.”

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Posted 6 years ago

“I can really recommend this company. The whole process ran so smoothly. From the website ordering to the final delivery. All communication with the staff and delivery guys was great, they were all helpful and polite. I have never shopped with them before but will be sure to shop with them again.”

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Posted 4 years ago

“I have bought a number of furniture items from Barker and Stonehouse recently. Not cheap but good quality and assembled for you. Staff at depot and delivery really helpful. There were a couple of glitches (damaged/wrong size goods) but all now sorted and replacements supplied.”

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Posted 6 years ago

“Very very pleased with all of the customer service. After many weeks of looking for wardrobes for our new bedroom, we finally decided on a pair from the York outlet. The service was flawless, but unfortunately the wardrobes were too large to negotiate the turn from the new landing in to the bedroom. The delivery team was professional and friendly but ultimately unable to overcome this obstacle. They put us straight in touch with the store which we visited later the same day who refunded the whole purchase amount without a quibble. We hope the chest of drawers are able to make the turn.”

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Posted 6 years ago

“I've had two orders from this store. They have been high quality pieces of furniture. The delivery service has been great with clear and friendly communication ensuring delivery happens at a time suitable to the customer. Would highly recommend!”

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Posted 4 years ago

“I bought a picture of the 'Blue Parrot' for my friend's new house and she is absolutely delighted with it!”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews