Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall I'm pleased with this online purchase. The furniture matched our idea of what we wanted. We had reservations buying online but we are very pleased. Delivery was quick and easy. I had to follow up a missed call on my mobile but the people were friendly and helpful.”

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Posted 12 years ago

“Excellent experience furniture arrived when it said it would, no damage and delivered into the house by Paul and Louis who where pleasant and very efficient. Would definitely recommend to others.”

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Posted 4 years ago

“Very good choice of high quality and stylish furniture and home accessories and great service!”

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Posted 5 years ago

“Very positive impressions concerning service, attention and timely delivery. Highly recommend.”

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Posted 3 years ago

“The delivery was on time and lads were brilliant, helpful dropping off the sofas & chair. Easy to assemble great comfortable well made sofas & chair Would highly recommend”

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Posted 4 years ago

“Excellent service from order to delivery”

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Posted 4 years ago

“Became available for delivery about three weeks before expected. Great item and great service. Delivery team were superb. Thanks.”

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Posted 3 years ago

“Bought a single arm chair with velvet finish and it?s beautiful! Website was really easy to order and arranged to collect from our local store which was also super easy!”

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Posted 5 years ago

“I have wanted these chairs for years but on other websites they were nearly twice the price. came across this store on line and as we'll as the best price I did not have to wait 6 weeks for delivery they were here within 2 weeks. I just wish I had known about Barker and storehouse before ! I even emailed them on a Saturday with a stupid question about the transit protection and I got a reply immediately. For me excellent customer service, designer chairs but not designer prices.”

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Posted 10 years ago

“Great product, customer service, and quick delivery”

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Posted 4 years ago

“Beautiful Cabinet and Good Quality. Exceeded my expectations. Very well packed and protected. Excellent assembly instructions and all the pieces come with numbers and letters to identify them easily. Great communication (I was kept updated from purchase to delivery) and no delays. Great delivery team.”

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Posted 4 years ago

“My picture arrived after buying it on line without actually seeing it in the flesh. It came delivered on time, well packaged and OMG I love it. A huge statement piece, right on trend at an amazing price. Barker and Stonehouse have fabulous pieces, well made and really stylish. I'm going to be the envy of all my friends. Perfect!”

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Posted 3 years ago

“Great variety of quality furniture, excellent customer service even more so during the pandemic.”

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Posted 4 years ago

“Ordered a Leather chair, it?s arrived today the guys who brought it were great! :) Very happy with our chair looks fabulous, and it?s very comfortable too, got a bed to come soon :)”

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Posted 4 years ago

“Always great service and quality furniture”

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Posted 6 years ago

“Fantastic Customer Service all round. Plus I had to ring round 3 stores to locate a product and every staff member I spoke to was polite and very helpful.”

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Posted 4 years ago

“The service was great. So easy to do online ordering. Just wish we could get our products earlier than May. Just seems a long time to wait for them, specially when we have paid for them in advance.”

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Posted 4 years ago

“I?m absolutely delighted with my seat pads. A lovely colour and excellent quality.”

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Posted 3 years ago

“Bought a wicker chair which had a small chip in the leg. Customer service responded politely & positively & sent out a man to repair the fault. This was done efficiently and effectively and the chair now looks perfect. Very happy with the result.”

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Posted 7 years ago

“Dining Table was delivered and assembled on time and in perfect condition, thank you!”

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Posted 6 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews