Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Called for update on progress. Friendly and professional member of staff on the phone. Beautiful chair. Delivered exactly when Barker and Stonehouse said it would be.. Look forward to dealing with them again.”

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Posted 5 years ago

“Great service, great delivery team and fantastic item. Would highly recommend and would buy again.”

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Posted 5 years ago

“Always a beautiful range of furniture options for all rooms in store and online. Dealt with the Covid crisis very well. Excellent communications throughout all of our orders. We recently bought bar stools, dining table and chairs, a sideboard and three storage units. Love the quality of all. Courteous and helpful delivery guys. Cannot recommend highly enough”

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Posted 4 years ago

“Ordered online, called within a week to arrange delivery within another week. Delivery men rang to say they would be here within half hour. Bed exactly what I wanted and built easily. Would definitely use again”

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Posted 4 years ago

“Excellent customer service. Delivery earlier than expected, thank you. Very good communications”

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Posted 4 years ago

“Ordered bed and had to ring about some details. Spoke to very helpful lady who answered phone promptly. Delivery one week later by helpful guys. All at a reasonable price and the bed seems excellent quality ( though made, like everything else, in China) All in all a 5 star experience”

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Posted 4 years ago

“Excellent service and beautiful product.”

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Posted 4 years ago

“Excellent Service very accommodating to change in the order including delivery date and address and included adding on additional product to order without further delivery charge. Would recommend”

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Posted 9 years ago

“Love the new dining chairs. Excellent delivery service from Jordan and Phil, who phoned ahead with an estimated time and were polite and helpful. Thank you.”

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Posted 5 years ago

“Items were easily ordered and quickly delivered. Very pleased with the shelves I ordered.”

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Posted 4 years ago

“Easy to order on the website Can update once we have received the goods ordered - a fine sofa”

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Posted 4 years ago

“I rate the in-store service at Battersea very highly . We found exactly the furniture we wanted and the staff took pains to help with measurements etc. This made delivery easy. I also rate the on-line service, though the order tracking system could provide more detail.”

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Posted 8 years ago

“Excellent website, good communication, fast Delivery, will definitely use again”

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Posted 5 years ago

“We ordered oak diaing chairs. Very impressed with the quality of the product and the communications from the company. The items were delivered unpacked in transit cushioned covers and ready to use. The delivery driver was pleasent unhurried and very helpful. All in all a great service all round! I will use them again and have no doubts about recommending them.”

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Posted 8 years ago

“I bought a sideboard from Barker and Stonehouse. The customer experience from purchase to delivery was exceptional. The sideboard surpassed my expectations when l received it as was of a very high quality and well worth the price l paid. I would recommend Barker and Stonehouse without hesitation.”

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Posted 5 years ago

“Really happy with my lamp when it arrived. Delivery was prompt on the designated date and time. The lamp was well packaged and of excellent quality when assembled”

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Posted 4 years ago

“Always an excellent service from Barker and Stonehouse and their delivery men are very helpful.”

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Posted 2 years ago

“We love this store! If we could, we would furnish our whole house in it. Well made, solid pieces filling a gap in the market for the industrial-chic furniture we were looking for!”

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Posted 8 years ago

“Purchased a picture and frame and the quality of the product was very good. Delivery was fast! Overall, very happy with the service.”

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Posted 5 years ago

“2 beautiful chairs from Barker and storehouse”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews