Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 10th December 2025

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Furniture is high quality. Delivery was spot on in terms of time and guys were pleasant and helpful. Really tidy. Had an issue with a coffee table fault on a click and collect. Problem sorted straight away”

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Posted 5 years ago

“Excellent desk and shelving unit. Great design and style. Prompt and reliable delivery service. Good communication.”

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Posted 5 years ago

“Great company, excellent products. Ordered a beautiful couch and double bed with mattress, both superb quality”

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Posted 4 years ago

“Bunks ordered online-great product, well made, speedy delivery etc etc Everything made easy just as it should be.”

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Posted 5 years ago

“Ordered two extra dining chairs, no fuss, excellent communication, prompt delivery. I enjoy shopping with this Store and the quality is excellent.”

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Posted 4 years ago

“Well organised and good communication throughout the order process.”

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Posted 7 years ago

“Service good”

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Posted 5 years ago

“Absolutely great service I must admit what I ordered was 3 mth late but I was informed and kept updated can?t fault them”

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Posted 4 years ago

“Amazing designs and pieces to choose from. We continue to purchase items from their collections for our home, the service and delivery have been amazing and keeps us coming back.”

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Posted 5 years ago

“Excellent service as always”

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Posted 3 years ago

“Saw item in a different shop who had a 2 month wait for delivery, found on Barker and Stonehouse and was delivered within 2 weeks. Ordering was very easy, kept up to date with order details and even was asked if a delivery date was convenient! My furniture was delivered by 2 pleasant chaps who were happy to bring it through the house to the room I wanted it in. Overall extremely happy with the service and quality of the goods, highly recommend.”

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Posted 9 years ago

“7-8 years ago we bought some B&S furniture for the living room and have recently been looking for 2 small square coffee tables to match. Finally found something on B&S website! It's actually a bedroom stool but is essentially the same look so am really pleased!. Made from mango wood they will take 15 weeks to deliver, but will come ready assembled and we can;t wait! Shopping on the website was so easy, I like that it tells you which stores hold stock in case you need to view before buying. Order tracking available straight away online. Very happy :-)”

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Posted 12 years ago

“Ordered online- no problems great service and fab very helpful delivery men!!!”

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Posted 10 years ago

“Absolutely love the furniture we've bought from Barker and Stonehouse. The quality is superb and the price very reasonable for the quality received. I have used both the online click and collect services as well as the delivery service both have been excellent with top notch customer service.”

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Posted 9 years ago

“Good quality items and prompt delivery. Value for money too.”

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Posted 4 years ago

“Ordering was easy, delivery was prompt and communication was very good so ticks all the boxes. One of the 4 dining chairs was a little scratched and they agreed to replace it within hours of the delivery arriving and a date to replace was agreed straight away.”

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Posted 8 years ago

“Excellent service. I ordered some bedside tables on line. I usually go in to look first however I didn?t have chance this time. I have had numerous furniture before, so I was not concern regarding the quality. It said 2 weeks delivery time, they rang the next day and they were delivered. I quality is excellent and service very good”

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Posted 7 years ago

“Great price in clearance, delivery team were great and so were the customer service team when contacted about some slight marks on the underside of the item. Delivery team were exceptional when arranging our delivery around our house move. Will be ordering again from B&S”

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Posted 4 years ago

“Just had my chairs delivered by Craig M & Kyle from Middlesbrough. Excellent communication from them, and a COVID safe delivery. Love my chairs! Thank you Barker & Stonehouse.”

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Posted 4 years ago

“I bought a piece of abstract art recently. I love it and it arrived quickly after ordering”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews