Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service! delivery was a day earlier too. Thank you barker and stonehouse ??”

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Posted 9 years ago

“Excellent value for money and really good customer service and fantastic communication on delivery dates and times”

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Posted 7 years ago

“Love our new Charlie chest of drawers, quick delivery and looks great in our bedroom.”

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Posted 3 years ago

“Excellent product and really high delivery standards. The crew unwrapped everything, assembled the table, and took away all the packaging.”

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Posted 2 years ago

“Love my furniture, massively impressed by the customer service and the delivery was punctual. All spot on! Highly recommend. Thank you!”

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Posted 9 years ago

“Took me ages to find a light that I liked. Arrived quickly, well packaged. Suits the room perfectly. Really pleased.”

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Posted 3 years ago

“Great communication, great delivery by friendly staff and to top it off, fantastic products!”

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Posted 5 years ago

“We had a wonderful experience ordering a dining table from Barker and Stonehouse. At first I was slightly worried when I didn't recieve a confirmation email, however I placed my order at 1 o'clock in the morning, so hoped there would be one the next day. I was contacted by a representative at 9.30 the next morning, to confirm a delivery time best suited for me the following week. I was sent a rough timeslot by text the day before delivery, and the delivery driver call half an hour before arrival. The table arrived in perfect condition, and the delivery men where extremely friendly. Overall lovely table, and great store. Thank you.”

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Posted 5 years ago

“This is a fab company, excellent service, beautiful cake, can't give enough praise, but to say I'm waiting on my second cake arriving and a family member has also ordered one.”

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Posted 2 years ago

“Recently bought 2 Rivington Grey velvet footstools for our garden room. So delighted with them, they look so classy. Very sturdy and great as an extra seat to either sit on or for sitting back, relaxing and putting your feet up on. They came well packaged too. Another great purchase from B&S - Thank you!!!”

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Posted 4 years ago

“Excellent service the table is really high quality. The men that delivered was very good & put the table together in no time. As it is very heavy . Would happily recommend”

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Posted 2 years ago

“Bought a table and bench from barker and stonehouse earlier in the year. Apart from a very long wait for the table due to limited stock, we were happy with the item and the customer service. Everyone from the staff in store to the delivery drivers were very professional and more than willing to go that extra step. Will be back again after Christmas for our next purchase. Thanks!”

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Posted 5 years ago

“efficient service, good communication and pleasant staff. Deliverers were a little late but rang to let us know so it doesn't matter! Oh..and we love the chairs”

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Posted 8 years ago

“Excellent service from start to finish”

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Posted 3 years ago

“Very pleased with the side tables. Extremely well finished and look fantastic. Kept very well informed during the order and delivery process”

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Posted 6 years ago

“Purchased carpets and sofa from B&S. Very happy with both purchases”

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Posted 7 years ago

“The furniture was of superb quality and was delivered when arranged, no problems at all”

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Posted 7 years ago

“Excellent service and product 5*, highly recommend.”

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Posted 4 years ago

“prompt service”

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Posted 3 years ago

“Though we had a slight problem with our order, it was dealt with with quickly and without add any additional stress. First class customer service.”

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Posted 9 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews