Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Quality advice and service. Knowledgable about products and happy to offer recommendations”

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Posted 4 years ago

“Very professional, helpful and good quality furniture”

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Posted 5 years ago

“Really pleased with the furniture. Excellent quality and well designed. Delivery was easy to organise and the men arrived on time and efficient.”

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Posted 10 years ago

“Love the furniture, great quality and when we have bought in store in the past the staff were very helpful. Good communication around delivery. Very happy we found Barker and Stonehouse when we did.”

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Posted 4 years ago

“Website easy to navigate, clear description, check out was simply & I?ve been updated on the progress of my order at all stages”

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Posted 4 years ago

“Thank you so much for delivery our beautiful dinner chairs. They are very good quality. Express delivery also.”

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Posted 4 years ago

“The product was first class and great value. Delivered when promised.”

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Posted 7 years ago

“Great choice, good offers and excellent customer service”

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Posted 5 years ago

“I have recently oreder four items online, my sofa's were delivered wich was brilliant service and very helpful and friendly delivery guys. I am so happy with the quality of them brilliant. I have also oreder dining chairs wich i am awaiting to collect. I had to call and cancel one of my orders, what wasnt a problem the team were so friendly and helpful i cannot fault anything.”

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Posted 4 years ago

“High quality, clear assembly instructions, great design”

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Posted 3 years ago

“Very rapid positive conclusion to online purchase.”

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Posted 5 years ago

“The sofa?s and footstool are perfect, better than we imagined! Excellent quality and to top it off the delivery team were brilliant ??”

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Posted 3 years ago

“Myself and my partner popped along to Barker and Stonehouse after receiving an invitation for the spring event. (We have bought a table previously from an outlet). We were greeted with a free vase and an extra money off voucher ??. I could buy the whole shop love it all so much. We chose a desk, sideboard and bench. The lady was lovely and we sat and did all the paperwork. As we are waiting for our new build to be done she said we could store our items with them until ready!!! This is such a massive help as our container is already full. I can't comment on the items as I haven't got them yet but I know they will be amazing ??. Just wish I could afford to kit the whole house from there.”

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Posted 8 years ago

“Lovely cushions, exactly what I expected & you can chop them! Perfect!!”

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Posted 5 years ago

“Never really heard of these guys before as there is no store near me, but decided to take a trip and see what it?s like. Great service in store and online, plenty of accurate comms and friendly and helpful delivery team (Paul Y & Lewis D). Well done guys - not everyone gets the whole customer journey right!”

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Posted 4 years ago

“Great quality furniture as always, very quick delivery in these strange times We have had most of our furniture from them and they are the first company we visit when we are looking for another piece of furniture”

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Posted 4 years ago

“Furniture was chosen on website. Order was placed. We were contacted quickly to arrange delivery. Delivered on the day that we arranged. A cal was made to us 30 minutes before arrival. The furniture was delivered and packing was taken away.”

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Posted 10 years ago

“Good products and reliable service. There are frequently sales so worth watching to see if the things you like are reduced. Delivery was excellent, timed slot, helpful delivery men and clear information.”

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Posted 5 years ago

“A great service, good quality product At a good price, and easy collection process. Thank you”

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Posted 5 years ago

“Really efficient delivery and furniture is beautiful”

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Posted 4 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews