Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab furnishings, stores set out well. Plus the cafe is a bonus”

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Posted 5 years ago

“After searching for the perfect hanging chair I found it at Barker and Stonehouse. Fantastic quality and superb customer service.”

Barker and Stonehouse 5 star review on 29th June 2022

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Posted 2 years ago

“Bought a Villiers Bookcase it was delivered in within 7 days . The item is well made solid and unique looking , typical of the Barker & Stonehouse style .”

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Posted 11 years ago

“It?s great to have a pick up depot so near home. I love the quality of the things I?ve have bought. Will be browsing again soon.”

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Posted 5 years ago

“Great standard of furniture. Beautiful colour as advertised. Very comfortable. Met all my expectations. Staff on phone very pleasant and helpful too.”

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Posted 4 years ago

“Thank you very much for the great service! The furniture is beautiful and the delivery was extremely smooth and helpful.”

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Posted 5 years ago

“Fabulous product, fast and effective service.”

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Posted 4 years ago

“Ordered a dining table and chairs on line, a little worried as wasn?t sure whether they would live up to my expectations.. need not of worried, lovely quality. The delivery too was seamless, a call before hand as they were running a little late but when they arrived professional and polite, assembled the table quickly and without fuss.”

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Posted 5 years ago

“We were interested in a wood finish and the idea of reclaimed wood appealed. When it arrived, not only was it functional but is a very nice piece of furniture.”

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Posted 12 years ago

“Dealt with minor issues efficiently and love my new sofas!”

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Posted 2 years ago

“I ordered a 3 seater 2 seater and an armchair However decided an extra 2 seater would suit the space for the armchair Baker and Stonehouse staf were very understanding and sorted out the order straight away The delivery service was very good too”

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Posted 11 years ago

“My item was going to be delayed. I was told straight away and refunded promptly when I asked. Great seller”

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Posted 4 years ago

“Bought a bed frame which was delivered on schedule, assembled carefully and looks great. Very happy.”

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Posted 6 years ago

“After placing the order online, we very quickly received a call to arrange a convenient delivery time. The table and benches are beautiful and unique; I will definitely be looking at this website for future purchases.”

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Posted 11 years ago

“Delighted with the quality of the furniture. The delivery was on time and the delivery men were very polite.”

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Posted 9 years ago

“Returning customer never disappointed in perfect service, delivery and super quality furniture. Highly recommend this retailer time and time again”

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Posted 8 years ago

“Great piece of furniture & good quality. Delivery was good - called when 30 mins away, which was helpful.”

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Posted 4 years ago

“Ordered online, received prompt emails confirming my order and estimated delivery date. The emails were swiftly followed up by a phone call confirming a delivery date, and morning delivery slot. A text message was received the day before delivery confirming a 2 hour slot. Fantastic. My table, 6 chairs and sideboard arrived at 10am. The two delivery guys were friendly, professional and quick. They assessed the room/door to ensure the furniture would fit in ok, and swiftly brought each item in, and fitting the table legs and setting the room up. Overall a flawless order and delivery. I would happily recommend, and hope to be back soon for bedroom furniture too.”

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Posted 12 years ago

“Love this shop. Great service and delivery”

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Posted 2 years ago

“Beautiful show room & very friendly staff to help with any questions and design ideas that I had. So much wonderful furniture to get inspired by and create our perfect home. Thank you Barker & Stonehouse”

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Posted 5 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews