Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Faster than expected delivery. Good quality item at a fair price”

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Posted 7 years ago

“I bought a table and 8 Kartell chairs from Barker & Stonehouse. Not only ?20 cheaper than John Lewis for the the Kartell Master chairs but also a better service. Fantastic communication from ordering to delivery. The chairs are contemporay, elegant and v comfortable. I am delighted”

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Posted 10 years ago

“Online order was great & called to check something & customer service was very friendly & helpful. Delivered earlier than expected & well packaged. Product as expected so all good.”

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Posted 5 years ago

“We bought a bedroom set of beside tables and a blanket box from B&S which took two weeks to arrive but when it did it was seamless and delivered by cheerful drivers who had kept us informed en route. The price was good and availability spot on unlike some of the other alternative websites. Would definitely recommend.”

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Posted 8 years ago

“Great service lovely product”

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Posted 4 years ago

“Great quality and delivered on time. Well packaged and in perfect condition. I love my new clock, thank you”

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Posted 5 years ago

“Really great products and excellent service from the staff in the shop! Kept up to date with delivery process! Would certainly buy again from barker and stone house!”

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Posted 5 years ago

“Very very happy overall with Baker & Stonehouse and would highly recommend. I absolutely love my new coffee table its beautiful and looks exactly like it did on the website. The delivery was fast and the drivers were very friendly and helpful. No faults whatsoever.”

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Posted 4 years ago

“In my experience Barker and Stonehouse consistently produce high quality items and I've never been disappointed with any of my purchases. The same goes for the staff who are always attentive and willing to help -going the extra mile every time and ensuring their customers keep returning and remain loyal.”

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Posted 5 years ago

“Excellent service - great range of products as always”

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Posted 6 years ago

“Absolutely love the mirror I purchased Good quality”

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Posted 4 years ago

“Excellent service. On both occasions our deliveries arrived exactly on time. Friendly, helpful staff and really pleased with the beautiful furniture received.”

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Posted 4 years ago

“Ordered an Acacia love seat sofa. Easy ordering, prompt delivery and good communication. Delivery was very good. Excellent product at a good price. I would purchase from Barker and Stonehouse again and would recommend.”

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Posted 4 years ago

“Online purchase of a chair at the start of the sale booked for collection. Was notified promptly when it was ready to collect. On arrival at the store, it was quickly located for me to take away. Chair was good quality and easy to put together, a good buy.”

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Posted 4 years ago

“Very easy to make an order on the website - straight forward. Our order arrived earlier than expected which made us very happy indeed. We had our sofas delivered last year the delivery men were fab! Would definitely order from here again.”

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Posted 3 years ago

“The order on line was very easy and delivery sorted at the time. Great communication right up to delivery!!”

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Posted 5 years ago

“Love the furniture that I ordered, delivery was easy to arrange and I was kept informed on the day.”

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Posted 5 years ago

“Beautiful chair. Looks lovely in our room and is very comfortable. Really pleased with it.”

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Posted 4 years ago

“Very friendly and helpful from start to finish, delivery was efficient, couldnt recommend enough”

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Posted 5 years ago

“Very good service and communication. Excellent choice of products.”

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Posted 5 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews