Barker and Stonehouse Reviews

Name: Barker and Stonehouse
Address: Haydock Park Road, Teesside Retail Park, Stockton on Tees, Stockton-on-Tees
Rating: 4.43

4.4 Rating 2,269 Reviews

87 %

of reviewers recommend Barker and Stonehouse

4.4

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Barker and Stonehouse:

Make your house a Barker and Stonehouse with our unique & inspiring furniture. Exceptional quality, value & style since 1946.

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Barker and Stonehouse 5 star review on 15th June 2025

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Instore service very good indeed, delivery team good.”

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Posted 2 years ago

“We would like to thank everyone involved with what we bought at Barker & Stonehouse up to getting are furniture delivered we are so happy with are furniture we love it. So thank you once again for all your great service”

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Posted 2 years ago

“Good experience all round. We dealt with Valentina (sorry may not be the right spelling) in the Kingston store and she was really helpful. We ordered some chairs and they arrived a little before time which was good and when they were delivered the guys unpacked them in the van then brought them into the house in a soft bag to prevent damage. Two advantages, you can inspect the chairs to make sure they're OK and there is no packaging to dispose of.”

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Posted 2 years ago

“The whole experience from ordering to delivery was great. We’re really pleased with our new sofa and chair - super comfortable and look really lux. Thanks again to Simon at the Leeds store, and the lovely delivery guys from Middlesbrough”

Barker and Stonehouse 5 star review on 26th August 2022

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Posted 2 years ago

“Our original order of an ercol nest tables was damaged by an external courier. Barker & Stonehouse were professional, helpful and their customer service excellent. There own drivers collected the items and delivered replacement tables , bringing them into my home individually so we could check them Would thoroughly recommend. Wonderful to receive good old fashion service . Thank you”

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Posted 2 years ago

“Delighted with the service, quality of products and delivery.”

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Posted 2 years ago

“Despite having issues with a wardrobe this was resolved, manly due to excellent fitter Prince who is a credit to the company”

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Posted 2 years ago

“Lovely sofa and chair, very comfy – early days, but so far so good. Delivery was great, the men were very careful”

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Posted 2 years ago

“From the start of ordering my new sofa and chairs the service I had from Barker and Stonehouse was faultless. All their salespeople were very polite and helpful”

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Posted 2 years ago

“We were happy about our purchase. The marble top was cracked when that’s delivered. The customer service have been on top of the issues and arranged a replacement for us as soon as they could. Really appreciate what the team had done!”

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Posted 2 years ago

“The staff were so helpful”

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Posted 2 years ago

“High quality. Would be happy to purchase other items from B&S in the future.”

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Posted 2 years ago

“Love the chair we brought. Delivery was fab the team were super helpful.”

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Posted 2 years ago

“Brilliant Mirror - excellent customer service!”

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Posted 2 years ago

“Very good service Friendly problem free”

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Posted 2 years ago

“I was really impressed with the service I received from Barket and Stonehouse. I initially ordered a mattress which turned out to be too firm, I was able to swap it for another one relatively quickly. Jill Was excellent, thank you, highly recommend Barker and Stonehouse.”

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Posted 2 years ago

“Our sales representative Valentina was extremely professional and helpful. She followed through with everything she promised.”

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Posted 2 years ago

“Quick delivery and fantastic suite.”

Barker and Stonehouse 5 star review on 25th August 2022

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Posted 2 years ago

“I have purchased quite a bit of furniture to furnish a new office and showroom, the service I received from Simon Gledhill was excellent from start to finish. Once the order was placed the booking team contacted me quickly to arrange delivery dates. on the day the drivers contacted me to advise what time they would arrive, once on site they were also excellent in delivering the items and unpacking them. All round top service.”

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Posted 2 years ago

“Purchased 6 dining chairs which we are over the moon with. The customer service was excellent and delivery brilliant.”

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Posted 2 years ago

Barker and Stonehouse is rated 4.4 based on 2,269 reviews