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True Toys Reviews

4.6 Rating 10,898 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,898 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

EASY AND FAST DELIVERY - WILL SHOP AGAIN
Helpful Report
Posted 4 years ago
Great present.
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Posted 4 years ago
Use different couriers
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Posted 4 years ago
Best shop to buy your kids toys without fail
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Posted 4 years ago
Purchased as a present for my grandaughter. Item arrived on time very well packed
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Posted 4 years ago
The service is great fast and very efficient would use again very pleased
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Posted 4 years ago
First time using Bargain Max, it won't be the last! Very happy with the whole experience, very fast delivery. 5 stars all round.
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Posted 4 years ago
I received my order with an item missing and a quick call to a lovely gentleman and the item is getting delivered tomorrow what a fantastic service I have already recommended to my friends.
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Posted 4 years ago
Ordered gifts for my granddaughter she loved them i loved the price! Delivery all good happy with this company
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Posted 4 years ago
Ordered 2 packs of 5 hex bugs, they arrived, we opened 5 of the 10 of them and my little boy loved playing with them. Unfortunately after about 2 hours they all stopped working (batteries run out). I emailed bargain max and had a reply the following day apologising and they sent out my order again on 24 hour delivery service. Couldn't fault the customer service 5* thank you.
Helpful Report
Posted 4 years ago
Unfortunately my order that should have arrived 2 days ago now won’t arrive in time. So I’ve had to purchase the items elsewhere (birthday presents) and will be refusing the delivery if it ever turns up. Using Evri/Hermes as the courier has cost bargain max my order.
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Posted 4 years ago
Excellent as always. Great price, great product and great surface
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Posted 4 years ago
One of, if not the best online retailers in customer service bar none! Two of my items ordered from them came with quite bad manufacturing defects. After literally a 3 minute phone call and some images sent of the defects, they had two replacements dispatched to me on next day delivery! Not only this but they said to donate the defective items to a charity or something as they had no use for them! You just don’t get companies like this in this day and age! Genuinely amazing customer service and they will now be my go to for all items I look for in the future! Would rate them 6 stars out of 5 if I could!
Helpful Report
Posted 4 years ago
Fast delivery, good prices!!
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Posted 4 years ago
Good fast delivery cheap prices and got to use it with clearpay which is even better.
Helpful Report
Posted 4 years ago
My box does not have all the required bones to make a full skeleton. One egg is empty. My child is very disappointed.
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Posted 4 years ago
Excellent service delivered on time fast and efficient
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Posted 4 years ago
Excellent! Used twice now and on both occasions, item cheaper than elsewhere, free delivery and arrived in a couple of days. Will definitely be shopping with them again, highly recommend!
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Posted 4 years ago
Fast delivery All items in perfect condition Amazing prices Good all round tbh Will recommend
Helpful Report
Posted 4 years ago
I ordered a item for my daughters birthday with enough time for delivery everything was going smoothly until my order was supposed to be delivered but wasn’t and tracking wasn’t helpful at all. I first spoke to a lady who was patronising and rude, I asked for someone above her, for her to tell me there wasn’t anyone. After a few moments I was then put through to a gentleman who dealt with everything how he should with no attitude or patronisation. I was reassured my item would be there as it was at my local depo I’m glad I did worry and ordered from the entertainer. I was then told I could keep the item if it arrived which it did 2 weeks later. I’ll never buy from bargain max again. The stress wasn’t necessary along with the attitude from the First Lady I spoke to.
Helpful Report
Posted 4 years ago
True Toys is rated 4.6 based on 10,898 reviews