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True Toys Reviews

4.6 Rating 11,158 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,158 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“The telephone number does not work, ignoring emails. No dispatch after seven days, let alone delivery.”
Helpful Report
Posted 3 years ago
Hi Andrew, Thank you for your feedback, we apologise you have experienced issues with your package and apologies for the delay in our response. I can see that this was refunded and a member of our team has been in contact with you. If you have any more questions please get back in touch.
Posted 3 years ago
“Worst service no phone number no email response!! I had a order in November and it’s still showing as dispatched!!! And we’re in December now never ordering from this site again I lost over 100£ disgusting!”
Helpful Report
Posted 3 years ago
Hi Brigita, Thank you for your feedback, we apologise you have experienced a delay in response, I can see that this was refunded and a member of our team has been in contact with you. Please if you have any more questions please get back in touch.
Posted 3 years ago
“Tried to place an order last night it took the payment x2 and the order didn’t go through can not get hold of the company im extremely upset as this was my daughters main present for Xmas that I have saved up for n now I have been scammed out of £100”
Helpful Report
Posted 3 years ago
“4 items were missing from my order, poor communication, ordered a month ago!”
Helpful Report
Posted 3 years ago
“Dreadful - Order marked as shipped but no tracking details Quoted 4-6 days from order to delivery - now 15 days since order placed No Reply from Phone Number No reply to email sent via their web site Avoid - Companies should not be in business if they treat customers like this”
Helpful Report
Posted 3 years ago
“My parcel has been delayed since Friday with no means to contact yourself I am not impressed seen as I placed order beginning of December”
Helpful Report
Posted 3 years ago
“My order only had 2 items instead of 3 that was purchased and paid for. Have now sent a second message as had no response to first message even though 3 working days have passed. Dispatch note stated 3 items being delivered in one package only 2 were in the box. These are Christmas gifts for my grandsons I cannot give to two of them and not the third. Very disappointed and stressed as Christmas is very near.”
Helpful Report
Posted 3 years ago
“Great site always use for birthday and Xmas presents, quick delivery and often cheaper with extra discounts”
Helpful Report
Posted 3 years ago
“i have not received 3 of the items I ordered no reply to contact via their website in over a week the phone number on their website doesn't work Rubbish customer service”
Helpful Report
Posted 3 years ago
“Worst company, no customer services. They don't reply to their emails and their phone line is a hoax it doesn't work. Paid and never got my order. An absolute scam”
Helpful Report
Posted 3 years ago
“No contact number No response via email Placed order 1st December Money been taken from account and nothing back. Avoid at all costs”
Helpful Report
Posted 3 years ago
“Never received my parcel and had no emails back”
Helpful Report
Posted 3 years ago
“Placed an order since Friday still no confirmation yet. I can't get intouch with them. And my money is been taken out already from account. Am so disappointed. Anytime I put my email it says is wrong. Why can't they send me a text.”
Helpful Report
Posted 3 years ago
“I’ve been waiting over 16 ‘working’ days for my order (over a 3 week wait). The website states that including Christmas delays, the delivery time is 5-7 days. Bargain max are no longer replying to my raised queries and emails, and customer service have done nothing to help resolve the delayed order. This is a very disappointing experience from what possibly is a scamming website, I would avoid purchasing from this company”
Helpful Report
Posted 3 years ago
“I returned a parcel and received a return order ref but still waiting for a refund, emails seem to go unanswered and unable to get through via phone, very poor service.”
Helpful Report
Posted 3 years ago
“My order did not arrive, I contacted yourselves after Evri confirmed that they did not deliver my item to me & they told me the quickest way to sort this out was to contact yourselves & ask for a refund....which I did on the 6th Dec....6 days later & I am still waiting for you to respond!....if this is 'quick' I would hate to find out what slow is!”
Helpful Report
Posted 3 years ago
“trying to get intouch with bargin max as my parcels still aint here 13 days later i ordered end of November impossible to get intouch with them emailed over a week ago still nothing!!”
Helpful Report
Posted 3 years ago
“Ordered from here over 2 weeks ago. I hate the delivery service that have chosen to use. My status has been the same for over a week and I can’t talk to anyone to find out what’s going on. The delivery direct you to the seller and the seller directs you to the delivery. I am going to order from somewhere else and if it eventually get delivers send it back for a refund. Shocking customer service.”
Helpful Report
Posted 3 years ago
“Ordered about 8 items came very quickly well packages all Christmas presents but all immaculate will shop here again the items I got were plushie minecraft sword board games will defo be shopping here again ty”
Helpful Report
Posted 3 years ago
“Fast delivery and all-round good company”
Helpful Report
Posted 3 years ago
True Toys is rated 4.6 based on 11,158 reviews