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True Toys Reviews

4.6 Rating 10,898 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,898 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Ordered two Lego sets costing around in total £287 when I received them the boxes were in such a state it was as if someone had been playing football with them so sent the order back and still waiting on a refund
Helpful Report
Posted 4 years ago
Hi Steven, We do apologise that your items were damaged. I have tried to search for correspondence using your name however I am unable to find any contact regarding a return. We would have provided you with a free returns label if your items arrived damaged. can you please contact support@bargainmax.co.uk with your order number and return tracking information and a member of our team will be able to process the refund for you. Thank you BargainMax
Posted 4 years ago
I bought a trampoline for my sons birthday opened it the night before to find it’s cable was snapped and the bars seemed bent instructions were missing step 2-6 and now I’ve sent 5 emails and not had one reply as to make a return terrible
Helpful Report
Posted 4 years ago
Hi Catriona, I do apologise that you have received a faulty item, I have passed this on to our customer service team and someone will contact you regarding a refund or a replacement. We also apologise for the delay in getting back to you, when you contact us you will receive an automated message advising that we currently have a 24hr turn around for response times, and each new message sent will be put as a new request in the queue, this has now been looked at by our IT team and we apologise for any inconvenience caused. Thank you BargainMax customer care team
Posted 4 years ago
Excellent delivery and item good quality
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Posted 4 years ago
Love the prices on this site, quick delivery too.
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Posted 4 years ago
My go to toy shop now. I can find most of the things I need at a fab price. Never had an issue.
Helpful Report
Posted 4 years ago
Super fast delivery always great products
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Posted 4 years ago
Easy to order, fast delivery.
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Posted 4 years ago
Will never use this company again
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Posted 4 years ago
Cannot fault the service or quality. Daughter saw the gruffalo toy at twycross zoo for extortionate amount, well there I ordered off bargainmax it was delivered a few days later so happy daughter and now happy mummy !
Helpful Report
Posted 4 years ago
Unfortunately, placed an order on 24/07/22 for two toys, received one of them and still have not received the other. I have not been contacted or notified of any issues. Spoke to customer services today who will now send another one out, lets hope it arrives as my little girl has been quite upset.
Helpful Report
Posted 4 years ago
Not used the website before but was drawn to the competitive pricing. Delivery was quick and tracked but the item was not in the original packaging. It was a gift for my son so he was a little confused but generally he didn't care once the gun was loaded and he was firing at me at will!
Helpful Report
Posted 4 years ago
Though price was okay, customer service was terrible and would take ages to get back to you and my package was lost for over a week and they didn’t even do what they said they’d do *shrug* They also didn’t apologise, it was glazed over and sort of ignored. This could be a great company if they had better customer service and easier ways to contact e.g whatsapp business or via phone
Helpful Report
Posted 4 years ago
One of the items arrived broke, I emailed the customer service with an image of the item but still haven’t had a reply and that was over 2 weeks ago.
Helpful Report
Posted 4 years ago
Product Description and Appearance spot on. Price was lower on BargainMax than any other, My little girl loves it, she’s a toddler who’s always depended on her pacifier to get to sleep but this made a difference now she’ll just snuggle it and go to sleep without a problem and without a pacifier too. BUT … to be paying around £30 for a child’s product which requires batteries to work , it would be standard to provide batteries.
Helpful Report
Posted 4 years ago
Super buy definitely would buy from them again
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Posted 4 years ago
The product arrived, the external box was literally hanging off the product box. Both ends were open !!
Helpful Report
Posted 4 years ago
Hi Katie, Thank you for your review. I do apologise for this. We are acting on this and are implementing ways in which we can better package our orders to ensure they are sturdier for transit. Thank you, Bargain Max
Posted 3 years ago
Fast delivery
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Posted 4 years ago
Very quick delivery & I was pleased with the price. The packaging was badly damaged on arrival but the items were in perfect condition
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Posted 4 years ago
Great price bought for my Granddaughter who loved it.
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Posted 4 years ago
I think BargainMax is a brilliant online toy store. They have all the up to date toys & amazing sales that beat any other well known toyshops. Prices are fantastic & very speedy delivery great online store
Helpful Report
Posted 4 years ago
True Toys is rated 4.6 based on 10,898 reviews