True Toys Reviews

Name: True Toys
Address: True Toys, Devon Mill, Oldham, Manchester
Rating: 4.57

4.6 Rating 11,158 Reviews

89 %

of reviewers recommend True Toys

4.6

Based on 11,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

True Toys 5 star review on 13th September 2026

1191

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Christmas present on the 16th and it’s not giving me details of delivery and have emailed 3 times and no reply and phone lines are done so no contact what do ever, but they where happy to take my money.”

Helpful Report

Posted 3 years ago

“Recieved my order which was great. Decided no longer needed as my daughter is too young. Decide to return & returned 4 items. Waited 3 weeks after emailing 3 times. Got an email saying I would recieve a refund for 1 item. It was over £100 order. I think it’s pretty disgusting. AVOID this company at all costs !!!!”

Helpful Report

Posted 3 years ago

“My order made on the 17th November has still not arrived now 30th Nov. I've sent 2 emails with no reply. Tried to phone today to chase up but voice message says phone lines are down until end of week, its now Tuesday! Live chat option isn't available. Absolutely awful company to buy from and will never be buying from again.”

Helpful Report

Posted 3 years ago

“I placed an order on 14th Nov still not received cannot get in touch with anyone via email or phone as conveniently these are down”

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Posted 3 years ago

“I Wish I Would Of Found Bargain Max Long Time ago I have 32 grandchildren great grandchildren ty bargain max saved me a fortunex”

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Posted 3 years ago

“I stupidly read the reviews after I had made my purchase and spent the whole weekend worried I had lost a lot of money, I have been pleasantly surprised but the updates given were on point and the goods arrived before the official date i was given. I can’t fault them to be honest. The items are Christmas gifts so don’t have photos”

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Posted 3 years ago

“Great offer great price easy to order Excellent service”

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Posted 3 years ago

“Ive ordered 2 weeks ago and there is no way of getting in contact”

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Posted 3 years ago

“Iv used you for so many birthdays and Christmas’s over the years never once had a problem the only thing I would say though is that you could do better on is the delivery time and updates! This would make you a 10/10 right now your more of a 7/10 as the delivery time is abit long and dragged out compared to other companies Iv used. But still a good genuine company that has amazing bargains 👍👏🏻”

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Posted 3 years ago

“Always use this company never had any problems only thing I think could be improved is the delivery time.”

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Posted 3 years ago

“Where my order”

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Posted 3 years ago

“Received email acknowledging a return of goods, when goods were never delivered in the first place! Not sure about the company yet!”

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Posted 3 years ago

Hi , Thank you for your review, we do apologise for this. We will pass this feedback onto our courier. I can see a member of our customer care team has been in touch and you agreed upon a refund which was issued to you and the matter has been resolved. Thank you, Bargain Max

Posted 3 years ago

“Please avoid. Over two weeks I ordered and no birthday present for my autistic daughter. If you want to order for xmas really don't chance it or order in June for xmas 2023. really dissatisfied.”

Helpful Report

Posted 3 years ago

“Ordered something from here then read the reviews for the company as hadn't heard of them before. I was very sceptical as some people saying there a scam. I personally couldn't have been more happy. I received my order after about 5 days of purchase and a lot cheaper than anywhere else I had looked. Great little find.”

Helpful Report

Posted 3 years ago

“Ordered a toy on 8th November, it has still not arrived (23rd). No easy way to contact the company - phone lines are down, no live chat, no email address. Toy was a birthday present for 27th, going to have a very disappointed child.”

Helpful Report

Posted 3 years ago

“I’ve ordered 5 different products over the last few weeks, all have been recieved and in perfect condition, all but 1 was delivered in the time frame but was recieved a week later, not going to complain as these things can happen occasionally, and I aren’t a scammer or a fake account, I will be back to purchase more things”

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Posted 3 years ago

“I ordered some toys on the 7th/ november and i am still awaiting my order 3 weeks later. Trying to contact Bargainmax and there is a technical issue with their phone lines for the 2nd week running its an absolute joke and i want my money back. Courier used typical evri is a joke and bargainmax replying to customer queries is a joke says 1 day on their social media pages but 2 days when they send you an email. I will never shop here again. Absolute disaster”

Helpful Report

Posted 3 years ago

“I was a bit worried after reading a selection of reviews, I ordered a hey Duggie mud kitchen which was on the deal of the day for £34 then I had 10% off for first order, I received a confirmation email instantly and then a notification when it was dispatched five days later, I tracked it on the Evri site and it was delivered in nine days and the box was in good condition, the contents were all in excellent condition and I am very pleased with both the speed and service provided, I know evri can be hit or miss and I was fortunate to have a good experience”

Helpful Report

Posted 3 years ago

“Item was left on doorstep in the rain, badly packaged. Item had previously been opened and original box was damaged. It was difficult to tell if it was complete (Lego set). Bargain max phone not working and website contact form for damaged goods would not submit. I had to start a PayPal claim as it was impossible to contact anyone. Had to be returned at own cost. I will never order from here again.”

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Posted 3 years ago

“Really pleased with the products price and delivery, an item was not in stock i received an email before dispatch which was generous of them to inform me. don't know if it was Evri or bargain max's fault but I had a parcel missing containing 3 items emailed them still awaiting reply up until now if 10 star the service :)”

Helpful Report

Posted 3 years ago

True Toys is rated 4.6 based on 11,158 reviews