True Toys Reviews

Name: True Toys
Address: True Toys, Devon Mill, Oldham, Manchester
Rating: 4.57

4.6 Rating 11,157 Reviews

89 %

of reviewers recommend True Toys

4.6

Based on 11,157 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

True Toys 5 star review on 13th September 2026

1191

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM THIS SELLER, they sold me a bike that arrived on the 22nd WITH NO SEAT OR PEDDLES AND DID NOT ANSWER THE PHONE OR SORTBIYBOUT BEFORE CHRISTMAS!!!!!!!! So am sat with a broken bike and my BABY HAS NOT GOT ANY BIKE FOR XMAS ANDBIT WAS THE ONLY THIBG SHE ASKED FOR!!!!! DO NOT BUY ANYTHING FROM THESE DISGUSTING ROBBING AS*****!”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review, I can see a member of our customer care team has been in touch and a refund was issued to you for this. Once again our apologies. Thank you, Bargain Max

Posted 3 years ago

“Absolutely disgusting how my package has arrived the outer box the scooter arrived is was just as bad”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, I do apologise your order has arrived like this, one of our customer care team has got in contact as we are unable to find any communication from this email regarding this issue. Thank you, Bargain Max

Posted 3 years ago

“Wow Bargin max, are amazing not only are the prices the best around but the customer care team are brilliant I made a mistake and they helped sort it out with no issues you guys rock xx”

Helpful Report

Posted 3 years ago

“Placed an order on 6th December for one item. Was blaming evri for ‘losing’ the parcel to find it hasn’t even left Bargainmax warehouse. No response from them. Was supposed to be a Xmas present too”

Helpful Report

Posted 3 years ago

Hi, Thank you for getting in touch, I can see a member of our team has been in contact and a refund was issued for the item that was lost. I do apologise for this. I can see Evri did confirm on the tracking they had received it but as it was a prolonged time from their last update this is why it was classed as lost and refunded. Thank you, Bargain Max

Posted 3 years ago

“First time and last ever time buying from these lot, bought something for my niece and Not delivered whatsoever. Can't contact any1 here. People please do not use Bargain Max as to make it worse, they are using Evri courier who have failed to deliver anything. I would recommend Amazon Prime instead. Bargain Max and Evri you thieves!”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, I am sorry for the issues you have had. A member of our customer care team has now contacted you as they were unable to find any contact from this email. Thank you, Bargain Max

Posted 3 years ago

“I was nervous about how credible this website was given some of the reviews but I have been very impressed with the speed of service. Ordered present the Saturday before Xmas, expecting it to arrive after Xmas but it arrived on the Tuesday. So very happy and great price too. Thanks!”

Helpful Report

Posted 3 years ago

“Not happy my daughter Barbie house hasn't come but got another's person gift for sumbody in Glasgow.so got loads of dolls and no house for them and cnt get thru to bargain max”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, I can see a member of our customer service team has been in touch and has sent out a replacement to you. Thank you, Bargain Max

Posted 3 years ago

“Amazing toys! Will buy in future 100 ### 🤞”

Helpful Report

Posted 3 years ago

“Very disappointed, i ordered 3 presents for 3 different children from here on the 11th of December and none of them have arrived for Christmas. Impossible to contact Bargainmax about it! Luckily i paid via 3rd party so i will be requesting a refund but i now have 3 members of my family without gifts and i cant afford to replace them. Ive ordered from here before with no issues but it seems this company cant deal with a large influx of orders at Christmas. I wont be ordering from here again.”

Helpful Report

Posted 3 years ago

Hi Amy, Thank you for your feedback, I am sorry for the delay in your order but we are unable to find any contact from your email address. Thank you, Bargain Max

Posted 3 years ago

“I have tried contacting you several times using several different platforms/ phoning with no response. I ordered nearly two weeks ago and have had no update for a week! When looked at reason on delivery, it states 'bad weather' when there was no bad weather on that day and there has been no update since. Please can someone contact me with information about the missing order as these are Christmas presents for my 3 yr old who will stop believing in Santa if he ends up with nothing.”

Helpful Report

Posted 3 years ago

Hi Rachel, Thank you for your feedback, I do apologise for the delay however we are unable to find any contact from your email address. I can see the issue has now resolved itself. Thank you, Bargain Max

Posted 3 years ago

“Item ordered on 9th December still not delivered. Contacted customer service to chase up only to receive an email saying its been delivered when tracking clearly still states its been delayed!! Not at all happy! Very unlikely to purchace from this company again”

Helpful Report

Posted 3 years ago

Hi, Thank you for getting in touch, I can see a member of our customer care team has been in touch and a refund has now been processed to you for the items missing. Thank you, Bargain Max

Posted 3 years ago

“Incomplete order delivered. Tracking information is out of date. It is so difficult to find contact details. Website for customer service is poor. 10% discount for new orders keeps popping-up. Unlikely to order again if initial order is not fulfilled.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

Hi Kam, Thank you for your feedback, I can see a member of our customer care team has been in touch and the item was out of stock and you were refunded for this item. Thank you, Bargain Max Customer Care Team

Posted 3 years ago

“IT WOULD BE FANTASTIC IF SOMEONE COULD ACTUALLY GET BACK TO ME...I'VE MESSAGED, EMAILED TRIED PHONING...SINCE MONDAY...NOTHING!! You've taken 3 payments for my order!! We are now going to have to wait and a lot of money to go without over Christmas!!! Can someone contact me!!! ASAP!!!”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, I can see a member of our team has now been in touch to resolve this matter for you. Thank you, Bargain Max

Posted 3 years ago

“3 of my packages have been despatched. The 4th I’ve still had no update on. Tried contacting on various platforms. Evri is used to deliver so don’t suppose I’m going to get any of my little girls Christmas now, especially when one package hasn’t even been packed or despatched yet”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review, I do apologise for this, I can see a member of our customer care team was in touch and you were refunded for the missing parcels that were later delivered to you late and this matter has now been resolved. Thank you, Bargain Max

Posted 3 years ago

“BargainMax dispatched my order but Evri hadn't delivered. It was hard to contact Bargainmax however when I saw where the warehouse was I went there and can honestly say they were really helpful. They sorted me with my order straight away. Would recommend”

Helpful Report

Posted 3 years ago

“So dissapointed placed an order On 8th dec to still no order arriving try to contact You on many occasions to no avail . All i have asked is to be refunded as now i will have to purchase elsewhere”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, I can see a member of our team has been in touch and a refund was issued to you regarding this. Thank you, Bargain Max

Posted 3 years ago

“I must admit I was skeptical buying from here because of the negative reviews but you’re going to get negative reviews on every website - I am absolutely chuffed that my order arrived even earlier than expected and I will definitely use bargainmax again thank you so much 🥰”

Helpful Report

Posted 3 years ago

“Tried contacting you several times using several different platforms with no response. ordered over two weeks ago and no update for over a week! When looked at reason on delivery, it states courier was unable to get within geofence and is manifested for delivery, however same order placed a day later appeared straight away! Please can someone contact me with information about the missing order as I am going to have two very upset children!”

Helpful Report

Posted 3 years ago

Hi Kim, Thank you for your feedback, I can see one of our team members has now been in touch and a refund was issued to you. Thank you, Bargain Max

Posted 3 years ago

“Bargain max have saved Christmas!! I ordered my daughter main present on the 14th December (last minute I know😖) but it arrived today (20th December) and I couldn’t be happier. Was kept up to date with emails, and was able to get in touch if needed. Will definitely be using them in the future and will highly recommend. I was sceptical at first as there were so many mixed reviews but I suppose that’s always going to be the case with any company! Thank you so much Bargain max, I will have a very happy girl on Christmas morning😊😊”

Helpful Report

Posted 3 years ago

True Toys is rated 4.6 based on 11,157 reviews