Login
Start Free Trial Are you a business? Click Here

True Toys Reviews

4.6 Rating 11,129 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,129 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Prompt delivery good product.”
Helpful Report
Posted 1 year ago
“Absolutely fantastic so much bigger and better than I was expecting! The added weight to the other side it’s such a great add too. My children are 6&12 and both loved playing on this all weekend”
Helpful Report
Posted 1 year ago
“Daughter asked for a barbie doll house , I couldn't afford the biggest ones , I bought one for £29 and she's played with it every day since it arrived ! She only had to wait 2 days for delivery aswell , so thank you”
Helpful Report
Posted 1 year ago
“Very good all round would use again”
True Toys 5 star review on 11th May 2025
Helpful Report
Posted 1 year ago
“Good value & really prompt delivery”
Helpful Report
Posted 1 year ago
“Fast delivery great quality product”
Helpful Report
Posted 1 year ago
“It would have been 5 star only the sand and water table was very flimsy and broke within one hour, my little granddaughter is only 18 months old.”
Helpful Report
Posted 1 year ago
“Great item, fast delivery. Would recommend”
Helpful Report
Posted 1 year ago
“I was very pleased with my purchase from Bargain Max, it arrives on time and was exactly what I ordered for. Many thanks.”
Helpful Report
Posted 1 year ago
“Haven't received my parcel”
Helpful Report
Posted 1 year ago
Hi Kelly, Thank you for leaving a review. We appreciate your feedback as we are continuously looking for ways to improve our service. I have sent you an email, please respond so that we can get this resolved for you promptly. Many thanks, Londani
Posted 1 year ago
“Unfortunately our product got lost in the post, but saying that Bargain Max was extremely helpful and efficient in refunding our money. We will definitely use this company for future purchases.”
Helpful Report
Posted 1 year ago
“Product its self is perfect but you used evri who failed to deliver on the Thursday. Re secluded for Friday. Friday waited never came and weather turned bad so couldn’t use it. The. Delivered Saturday late so used it bank holiday Monday but weather still was cold. Use a better courier!”
Helpful Report
Posted 1 year ago
Hi Emma, thank you for your feedback. We're glad to hear you were happy with the product itself. We're truly sorry for the delivery issues you experienced and understand how frustrating the delays must have been, especially with the changing weather. We appreciate your comments regarding the courier and will take this on board as we continually review our delivery partners to improve customer experience. If there’s anything else we can assist with, please don’t hesitate to get in touch. Best regards, Grace
Posted 1 year ago
“Putting air in the top it and it’s gone and different shade and put a hole in it so I can’t use my pool”
Helpful Report
Posted 1 year ago
Hi Tyereke, thank you for leaving a review. I am sorry to hear about the issue you've experienced with your pool. I tried to reach you by phone, but I was unable to get through, so we’ve sent you an email to discuss this further and find a resolution. Please check your inbox when you have a moment—we’re here to help and want to make this right for you. Best regards, Grace
Posted 1 year ago
“Item not received yet very slow dispatch and still not arrived 2 weeks later”
Helpful Report
Posted 1 year ago
Hi Victoria, Thank you for your feedback, and we're sorry to hear about the delay. We’ve since spoken with you over the phone and are glad we were able to resolve the issue. We always aim to provide a smooth and timely service, and we appreciate your patience and understanding. If there's anything else we can assist with, please don't hesitate to reach out. Best regards, Grace
Posted 1 year ago
“Loved the car and walker for my grandson great prive”
Helpful Report
Posted 1 year ago
“Arrived exactly as advised. Swing set seems perfect but had no kids on it yet!!”
Helpful Report
Posted 1 year ago
“Very happy with my purchase , arrived when I expected it”
Helpful Report
Posted 1 year ago
“Excellent service,well packed and delivery on time Thanks”
Helpful Report
Posted 1 year ago
“Was sent out the wrong items and despite raising this and asking for a refund I was told they would update me and never heard anything back. I won't be buying from this company ever again. Customer service is poor and order picking is poor!”
Helpful Report
Posted 1 year ago
Hi Hollie, Thank you for leaving a review. We're very sorry to hear about your experience and appreciate you bringing this to our attention. We understand how disappointing this must have been, and we sincerely apologize for the error with your order and the delay in communication. Please know that an email was sent to help resolve this, and we're keen to make things right. If you haven’t seen it, we kindly ask you to check your inbox or spam folder. We value your feedback and are working to improve both our service and order accuracy. Warm regards, Grace
Posted 1 year ago
“I didn’t receive one of my parcels and have yet to receive a refund/replacement after filling out a DOOR form”
Helpful Report
Posted 1 year ago
Hi Jessica, Thanks for your review, and we're sorry again for the trouble with your delivery. We can confirm that your refund has been processed, and an email was sent to notify you—please check your inbox or spam folder in case it was missed. We appreciate your patience throughout the investigation and are here if you need any further support. Warm regards, Grace
Posted 1 year ago
True Toys is rated 4.6 based on 11,129 reviews