Login
Start Free Trial Are you a business? Click Here

True Toys Reviews

4.6 Rating 11,121 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,121 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Came across this toy company and I am really pleased with my two recent purchases. A pram and car seat matching. Great quality. Fast efficient delivery.”
True Toys 5 star review on 4th August 2026 True Toys 5 star review on 4th August 2026
Helpful Report
Posted 2 months ago
“Great service- delivered fast and a fantastic price”
Helpful Report
Posted 2 months ago
“Very poor as I never received my parcel that I ordered which was for my sons 1st birthday”
Helpful Report
Posted 2 months ago
Hi Lewis, Thank you for your review. We are sincerely sorry to hear that your parcel did not arrive, especially as it was intended for your son's first birthday. We understand how disappointing this must have been. We appreciate you allowing us to resolve the matter, and we're pleased that we were able to resolve it with you directly. Your feedback is valuable to us, and we will continue working to improve our service to help prevent situations like this in the future. Thank you for your understanding, and we hope to have the opportunity to provide you with a much better experience in the future. Many thanks, Grace True Toys Customer Service Team
Posted 2 months ago
“Decent bike”
Helpful Report
Posted 2 months ago
“Great service and products, wil use again for sure”
Helpful Report
Posted 2 months ago
“Very easy ordering and speedy service.”
Helpful Report
Posted 2 months ago
“I was very impressed with TRUE TOYS. The prices were excellent and the service was too. I even got 10% off my 1st order.”
Helpful Report
Posted 2 months ago
“No complaints whatsoever items were really well packaged and delivered on time. First class service. Thank you.”
Helpful Report
Posted 2 months ago
“Bought bike it was bent couldn’t get the wheel in”
Helpful Report
Posted 2 months ago
Hi Vikki, Thank you for taking the time to speak with me today. I'm pleased we were able to resolve this matter for you, and I really appreciate the opportunity to put things right. I'm sorry to hear that the bike arrived bent and that you were unable to fit the wheel. Thank you again for your patience and understanding. We hope to have the opportunity to provide you with a much better experience in the future. Many thanks, Grace TrueToys Customer Service Team
Posted 2 months ago
“Brilliant ordered came next day .very pleased with toys”
Helpful Report
Posted 2 months ago
“Great company lots of choice good prices and very quick delivery”
Helpful Report
Posted 2 months ago
“Very poor delivery, 2 weeks and still not here, any company that uses Evri deserves ‘evri’ one star they get.”
Helpful Report
Posted 2 months ago
Hi Ashley, We're very sorry to hear about the delay with your delivery and understand how frustrating this must have been. We can see that our team has reached out to you regarding this matter and is working to resolve it as quickly as possible. We sincerely apologise for the inconvenience caused and appreciate your patience while we investigate this further. Thank you for your feedback. Many thanks, Grace TrueToys Customer Service Team
Posted 2 months ago
“Items are great, first part of the order arrived in time but the second was a bit late, seems that was down to Evri though.”
Helpful Report
Posted 2 months ago
“Reasonably priced toys and free delivery for my purchase. Easy to navigate thw website. I will continue to buy from Bargainmax as I have done for a few years now!”
Helpful Report
Posted 2 months ago
“Every time ordered presents for my kids they are amazing and quality toys cheapest around too”
Helpful Report
Posted 2 months ago
“First time I have shopped here but I certainly will again, I bought a dolls pram and I'm sure my great grandaughter will love it. It was a very good price and was delivered so quick I thought it couldn't possibly be my parcel but yes it was.”
Helpful Report
Posted 2 months ago
“Received order within a couple of days, well packaged, would use again”
Helpful Report
Posted 2 months ago
“Good experience”
Helpful Report
Posted 2 months ago
“First time ordering easy fast delivery would definitely order and recommend”
Helpful Report
Posted 2 months ago
“Disappointed that item not inflated and not obvious from purchase screen. Also item very badly boxed. Box torn but this obviously down to packaging not transportation.”
Helpful Report
Posted 2 months ago
Hi Mary-Ruuth, Thank you for your review and for taking my call today. We're pleased we were able to resolve the issue and appreciate you allowing us to review your feedback. We're sorry the item did not meet your expectations regarding the packaging and that it was not clear that the item is supplied uninflated. Your feedback has been shared with the relevant team for review. Regards, Grace True Toys Customer Service Team
Posted 2 months ago
True Toys is rated 4.6 based on 11,121 reviews