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True Toys Reviews

4.6 Rating 11,129 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,129 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Game looked good & enjoyed by family.”
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Posted 2 months ago
“Amazeing value and choice fast delivery defo recomend”
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Posted 2 months ago
“I was very impressed with the choice and prices on QualityMax. My 8 year old granddaughter chose a dolls pram and when it arrived she was thrilled. Ordering and paying was straightforward. Delivery was efficient. Overall a very positive experience”
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Posted 2 months ago
“Definitely worth the money, my grandaughter loves it!!”
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Posted 2 months ago
“Granddaughter will be delighted with the doll for her birthday”
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Posted 2 months ago
“Grandson loved his present fast delivery”
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Posted 2 months ago
“Very slow processing and stressful”
Helpful Report
Posted 2 months ago
Hi Adhoraa, thank you for taking the time to leave us a review. We're sorry to hear that you found the process slow and stressful. Your feedback is important to us and helps us identify areas where we can improve our service. If there is anything further we can assist you with, please don't hesitate to get in touch with our customer support team. Many thanks, Grace True Toys Customer Service Team
Posted 2 months ago
“Great purchase, product as described, good comms and delivered promptly. Packaging was a little damaged on delivery but item was unaffected and in perfect condition!”
Helpful Report
Posted 2 months ago
“stopped working after a week poor quality”
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Posted 2 months ago
Hi Sana, thank you for taking the time to leave us a review. We're sorry to hear that the item stopped working. We did try to contact you by phone but were unfortunately unable to reach you, so we've sent you an email. Please reply when convenient so we can investigate the issue and work towards a suitable resolution. We appreciate your feedback and hope to resolve this for you as quickly as possible. Grace True Toys Customer Service Team
Posted 2 months ago
“Really pleased with my purchase, baby loves it. Definitely keep looking on your website.”
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Posted 2 months ago
“Really happy with the price and the delivery. It's a Christmas present (yes I'm early ๐Ÿ˜‚) and I'm sure it'll be fine.”
Helpful Report
Posted 2 months ago
“1st time buying from bargain max, and very pleased with the experience. Delivery was prompt and Bike was exactly as described and great quality!”
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Posted 2 months ago
“Unfortunately I can only give three stars to Bargain Max on this occasion. This is entirely the fault of its carrier Evri who despite giving me a two hour delivery spot two days after purchase. My grandsonโ€™s Birthday present of a World Cup Football was never delivered and it took this courier 7 more days to admit it was mysteriously lost. Furthermore after his birthday had passed I requested a new delivery of the same item to be told it was now out of stock. Bargain Max refunded my money two days later but it was a very disappointing outcome for a simple birthday order.”
Helpful Report
Posted 2 months ago
Hi Terence, Thank you for taking the time to leave us a review. We're sorry to hear that your order was affected by a courier issue, especially as it was intended to be a birthday present for your grandson. I understand how disappointing this must have been. I'm pleased that I was able to resolve the matter with you by processing your refund promptly. We appreciate your patience and your understanding that this situation was outside of our control. Thank you again for your feedback, and I hope to have the opportunity to provide you with a much better experience in the future. Regards, Grace True Toys Customer Service Team
Posted 2 months ago
“Good quality product. Grandson loves it”
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Posted 2 months ago
“Lovely first bicycle for my grandson. The stabilisers let him concentrate on pedalling. Highly recommend it”
Helpful Report
Posted 2 months ago
“Product arrived when it should have, driver phoned several times on the way to the address, and stated noone was in before even knocking on the door. The items box was ripped on delivery and the driver picked up a pole from inside the van, handed it to my son in law and said this belongs to you. On building the trampoline there is a leg missing. My son in law has phoned but still not sorted. Not great.”
Helpful Report
Posted 2 months ago
Hi Diane, Thank you for taking the time to leave us a review and for taking my call today. We're sorry to hear about your experience and understand how disappointing it must have been to receive your order in this condition. As discussed, I've sent you an email regarding your case. Please respond at your earliest convenience so we can investigate this further and work towards a prompt resolution. We appreciate your patience and look forward to resolving this for you. Many thanks, Grace True Toys Customer Service Team
Posted 2 months ago
“Item damaged”
Helpful Report
Posted 2 months ago
Hi Adam, Thank you for taking the time to leave us a review. We're sorry to hear that your item arrived damaged. We're pleased that we were able to resolve this matter with you, and we appreciate your patience while we worked to put things right. Thank you for allowing us to assist. Many thanks, Grace True Toys Customer Service Team
Posted 2 months ago
“Excellent price and fast shipping Thanks and i recommend ๐Ÿ‘Œ”
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Posted 2 months ago
“All perfect. Arrived fast and very happy with my purchase. Thank you.”
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Posted 2 months ago
“I dont have children mine are all grown up i got the bath bombs for my sisters granddaughter. She love them the only thing was when she first tried them she came out all over her body in a rash. So instead of her getting in the bath they just put them in water but she loved it especially the toys..”
Helpful Report
Posted 2 months ago
True Toys is rated 4.6 based on 11,129 reviews