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True Toys Reviews

4.6 Rating 10,938 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,938 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

I brought my son spidey and friends toy quick delivery and the toy was great value for money too will . Definitely be getting Christmas presents from there too
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Posted 1 month ago
I purchased a scooter and guitar , they are both good quality. Ordering was easy either various payment options and delivery was quick, will definitely order again from True Toys.
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Posted 1 month ago
It was very easy to order, arrived sooner than I expected. Very pleased and will order again and recommend. Shame the item box had some damage, occurred before packed, sad as the item is a gift but not enough damage to return just annoying was not seen before sent off
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Posted 1 month ago
Good website, easy to use, great prices, excellent delivery service
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Posted 1 month ago
Excellent service and excellent product. As gud as picture. Thank you true toys. This was my second time I bought something from this store am so happy with the service of quick delivery and quality of product.
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Posted 1 month ago
Item was Amwrican not British which meant oriduct does not connect with other linkimals I own. Still ok by itself but feel misled on product so wont use this company again
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Posted 1 month ago
Hi Dave, thank you for taking the time to leave your review. We're sorry to hear that the product did not meet your expectations. This is certainly not the experience we want our customers to have. We have reached out to you to gather some additional information so we can better understand the issue and investigate this further. We appreciate your feedback, as it helps us improve both our products and the information we provide. We hope to have the opportunity to resolve this for you. Many thanks, Grace True Toy Customer Service Team
Posted 1 month ago
Really good price and very speedy delivery of the product, our friends were delighted with the new game
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Posted 1 month ago
Hi, My items arrived on time,unfortunately one was damaged,customer service were very professional and quick to action returns.They have a great assortment of items at affordable prices.I will again. Thank you.
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Posted 1 month ago
I’m happy
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Posted 1 month ago
Easy to order and good delivery
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Posted 1 month ago
My parcel arrived on time, but parts are missing. I have emailed them and spoke with call staff, but waiting on response from retailer regarding sending missing parts. Very slow to respond. My review is based solely on my experience so far. The waiting for retailer response,
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Posted 1 month ago
Hi Susan, thank you for taking the time to leave your review. We are sorry to hear that your item arrived with missing parts and that you've experienced a delay while waiting for an update. We understand how frustrating this must be, especially when you're unable to use your item as intended. We have already reached out to you directly and are committed to resolving this as quickly as possible. Thank you for your patience, and we appreciate your feedback as it helps us improve our service. Many thanks, Grace True Toys Customer Service Team
Posted 1 month ago
So impressed. I was a bit tentative because some of the prices seemed too good to be true, like the DJ furby which was £20 cheaper than at Smyth's... But I can't fault them, I received the items the following day after ordering and all the toys are legit. Will defo order again. Great sellers.
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Posted 1 month ago
It is much bigger than I thought it would be. Amazed at how quickly it was delivered. It’s a Christmas gift so hasn’t been opened. It was such a good price it made sense to buy it now. Would definitely shop here again
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Posted 1 month ago
Great product dispatched very quickly definitely use bargin max again
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Posted 1 month ago
Great value, we'll packed & very quick delivery! Will definitely but from this company again.
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Posted 1 month ago
Excellent service quick delivery
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Posted 1 month ago
Great service,easy to use website,good prices and fast delivery
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Posted 1 month ago
Came across this toy company and I am really pleased with my two recent purchases. A pram and car seat matching. Great quality. Fast efficient delivery.
True Toys 5 star review on 4th August 2026 True Toys 5 star review on 4th August 2026
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Posted 1 month ago
Great service- delivered fast and a fantastic price
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Posted 1 month ago
Very poor as I never received my parcel that I ordered which was for my sons 1st birthday
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Posted 1 month ago
Hi Lewis, Thank you for your review. We are sincerely sorry to hear that your parcel did not arrive, especially as it was intended for your son's first birthday. We understand how disappointing this must have been. We appreciate you allowing us to resolve the matter, and we're pleased that we were able to resolve it with you directly. Your feedback is valuable to us, and we will continue working to improve our service to help prevent situations like this in the future. Thank you for your understanding, and we hope to have the opportunity to provide you with a much better experience in the future. Many thanks, Grace True Toys Customer Service Team
Posted 1 month ago
True Toys is rated 4.6 based on 10,938 reviews