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True Toys Reviews

4.6 Rating 10,842 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,842 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

NEVER TURNED UP AND AWAITING A REFUND
Helpful Report
Posted 1 year ago
Hello Ricky, Thanks for leaving a review and we apologise for the delay in response to your feedback. I can confirm this has now been resolved for you and a resolution has been emailed to your directly, we apologise for any inconvenience this has caused you. Kind Regards' Dan
Posted 1 year ago
Item arrived damaged and not in a condition that I can use as a gift. Very disappointed. Would not recommend.
Helpful Report
Posted 1 year ago
Hi Jenny, thank you for your review. We’re sorry to hear that your item arrived damaged. We understand your disappointment, especially since it was intended as a gift. Please contact us directly, and we’ll work to resolve this issue as quickly as possible. Grace
Posted 1 year ago
I’m still waiting for my parcel to be delivered!! I’ve checked delivery and it’s saying at warehouse, if you could check this has it’s for my granddaughter for Xmas ,I’m now worried it’s not going to arrive in time,
Helpful Report
Posted 1 year ago
Hi Nicola, thank you for leaving a review. We're very sorry for the delay and understand how important this is, especially for Christmas. We have successfully resolved the issue, please check your e-mails. Thank you for your patience, and we’ll do our best to ensure this does not happen in the future. Grace
Posted 1 year ago
I ordered Wheel You Dare game and a Ghostbusters light saver on 9th December under 2-4 days delivery. On 11th December an email from you saying processed and being sent out. I have received NOTHING and no update from the courier company by 20th December and rang you and you are sending out replacement items. I HOPE THESE ARRIVE IN TIME FOR CHRISTMAS UNDER YOUR SPEND £19.99 AND NEXT DAY DELIVERY? I am very disappointed as BargainMax have been good in the past
Helpful Report
Posted 1 year ago
Hi Tina, thank you for leaving a review. We sincerely apologize for the delay and understand your frustration, especially with Christmas approaching. We have already processed your replacement items and will do our best to ensure they arrive on time. We value your past experiences with BargainMax and appreciate your patience as we resolve this matter. Grace
Posted 1 year ago
I would love to leave a good review but its 5 days before xmas and i dont have the items i ordered
Helpful Report
Posted 1 year ago
Hi Libby, thank you for your review. We're truly sorry to hear about the delay with your order, especially so close to Christmas. We understand how important it is, and we're looking into this issue to get it resolved as quickly as possible. Please reach out to us directly if you'd like further assistance. Grace
Posted 1 year ago
I haven’t had the item I ordered on the 9th of December
Helpful Report
Posted 1 year ago
Hi Maria, thank you for leaving a review. We apologize for the delay in receiving your order. We understand your frustration and are looking into the matter to resolve it as quickly as possible. Grace
Posted 1 year ago
Ordered beginning of the month, no tracking received and no parcel so had to be given a refund. I would personally avoid using
Helpful Report
Posted 1 year ago
Hi Jessica, thank you for leaving a review. We're sorry to hear about your experience and apologize for the inconvenience. This is not the level of service we aim to provide. We appreciate your feedback and will work to improve our process. Thank you for sharing. Grace
Posted 1 year ago
Order placed 2 weeks ago and still not recieved and no communication back even though it says it takes 1-2 working days for a response it is now over that period and still had no reply. Not happy so far and not confident my order will come before Christmas as the tracking is also blank! Rather disappointing as these are Christmas presents for my kids!
Helpful Report
Posted 1 year ago
Hi Allison, Thank you for your feedback. We're truly sorry for the delay and the lack of communication you have experienced. We understand how important your order is, especially with Christmas approaching. I have contacted you via e-mail and we will prioritize resolving this issue and get your order to you as soon as possible. Grace
Posted 1 year ago
Parcel never arrived customer service was shocking
Helpful Report
Posted 1 year ago
Hi, thank you for the feedback. We're sorry to hear about the issues with your parcel and the customer service you experienced. This is not the standard we strive for. Please contact us directly with your order details, and we will do everything we can to resolve this for you. Grace
Posted 1 year ago
There was missing items in my order when I received it. I contacted them via email and they requested I send pictures of the box it was delivered in and the instructions to show what was missing. I did this and I have had no response. It’s been over a week..!
Helpful Report
Posted 1 year ago
Hi Michelle, Thank you for the feedback. We're sorry to hear about the missing items in your order and the lack of response. This is not the service we aim to provide. Please reach out to us again with your order details, and we will prioritize resolving this issue as soon as possible." Grace
Posted 1 year ago
So disappointed. Parcel still hasn’t arrived and have tried contacting the company. After one reply to understand my frustrations and ask what I would like a refund, I then haven’t heard anything again! And I still haven’t received any of my items. Won’t be using again
Helpful Report
Posted 1 year ago
Hi Victoria, Thank you for your review. We're truly sorry for the delay and the lack of communication you've experienced. This is not the level of service we aim to provide. Please contact us directly with your order details, and we will prioritize resolving this issue for you as quickly as possible. Grace
Posted 1 year ago
Very poor mix up on address labeling no one checked. The carrier sent it to 14 different depots 14!!. They drove past my address on 3rd day not second could only talk to robots . They then sent it back. Contacted sensory education who did nothing Dispte it being there chosen carrier ignoring 2 phone calls from me both times leaving messages on answer. This toy was for my one year old granddaughter. Shocking absolutely never spend anymore money to your faceless soulless business. Mr Newcombe retired
Helpful Report
Posted 1 year ago
Hi Derek, thank you for your review. We sincerely apologize for the frustration you've experienced with your order. We understand how disappointing this must have been, especially as it was for your granddaughter. Please know that this is not the experience we aim to provide, and we deeply regret the issues with the delivery. We would appreciate the opportunity to make this right. Kindly reach out to us directly, and we'll do our best to resolve this situation. Grace
Posted 1 year ago
I never received my parcel still waiting on it
Helpful Report
Posted 1 year ago
Hi, We're sorry to hear that you have not received your parcel yet. Please contact us with your order details and we'll look into this right away to help resolve the issue. Grace
Posted 1 year ago
Disappointed never got my order. It was my childs main present for Xmas.
Helpful Report
Posted 1 year ago
Hi Denise We're sorry to hear that your order did not arrive as expected, especially with it being an important gift. Please check your communication with us as this has been resolved for you. Grace
Posted 1 year ago
It still hasn’t arrived
Helpful Report
Posted 1 year ago
Hi Terrie, thank you for your review, I am sorry for the delay in delivery, I can see that the order is out for delivery today, please look out for it. Bonnie
Posted 1 year ago
Terrible, after 2 weeks still not received my item and very little communication regarding its where about. Avoid if you actually want to get the products you paid for.
Helpful Report
Posted 1 year ago
Hi Rachael, thank you for your review, I am sorry for the delay in the delivery, I can see that your order has been delivered, I am sorry for any inconvenience caused. Bonnie
Posted 1 year ago
NEVER RECEIVED ITEM
Helpful Report
Posted 1 year ago
Hi Ann, thank you for your review, I am sorry to hear that you have not received your order, please send us a query so that we can assist you. Bonnie
Posted 1 year ago
No updates given, no tracking information given, just a waiting game to see if it arrives before Christmas
Helpful Report
Posted 1 year ago
Hi Willlz, thank you for your review, I am sorry that you have not received your order, I have sent you an email with the outcome. Bonnie
Posted 1 year ago
Do not recommend still waiting on a £100 parcel I ordered on the 29th it’s now the 11th… was due to be delivered 7th and still nothing. Won’t let me contact yodel who has the parcel… and it’s my daughter main Xmas present.
Helpful Report
Posted 1 year ago
Hi Lauren, thank you for your review, I am sorry to hear that your order has not been delivered, I can see that you have sent us your query, and we will be attending to it shortly to investigate for you. Bonnie
Posted 1 year ago
I have placed an order with Bargain Max. Delivery was quick which was the only positive thing. My order arrived with half the items missing. I have contacted the customer service, the person on the phone was rude with lack of patience. I have a 2 years old at home and I needed for moments to sort my son while on the phone. I was told my order will be checked and I will get an email the same day. I did not receive any emails. I contacted customer service again and lady I spoke with was helpful. They couldn’t resend my itemising items which was a shame but they refunded me. I have placed another order with Bargain Max for the items I was missing from my first order. Order has been placed, paid for and I was waiting for delivery few days later I got an email saying that there was an error on the website and they are out of stock with the items I wanted. All in all terrible experience with nothing but hustle. Won’t be ordering from the website again
Helpful Report
Posted 1 year ago
Hi Aga, thank you for your review, I am sorry that you had such an experience with your order, our aim is always to ensure great customer service and journey and in this case we did not meet that. We apologise for any inconvenience that this has caused you. Bonnie
Posted 1 year ago
True Toys is rated 4.6 based on 10,842 reviews