True Toys Reviews

Name: True Toys
Address: Bargainmax Online Ltd, Devon Mill, Oldham, Manchester
Rating: 4.57

4.6 Rating 10,812 Reviews

90 %

of reviewers recommend True Toys

4.6

Based on 10,812 reviews

Shipping & Delivery
Delivery Methods	Courier

About True Toys:

BargainMax is a UK based online retailer of toys, games and collectibles, with a simple mission of making big toy brands accessible to all children. From LEGO to Barbie, Paw Patrol, Funko and more, customers will find a range of toys from new born through to big children, available with value in mind. With free delivery on orders over £19.99, an in-house customer service team, and buy now pay later options, shopping for your toys is quick and simple with BargainMax.

Visit Website

Phone:

333 011 0695

Email:

support@bargainmax.co.uk

Location:

Bargainmax Online Ltd,
Devon Mill,
Oldham
Manchester
OL8 4QJ

True Toys 5 star review on 19th November 2025

Ana Rosa Flores Martin

True Toys 5 star review on 11th September 2025

Shahzad

1186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have tried to get in touch with bargainmax and I got the email sent back . I ordered and payed for next day delivery for goods for my granddaughters birthday and I have had emails sent to me telling me they have been delivered and left in my porch. I don't have a porch !!! ? . And I had to and buy the goods elsewhere. And my granddaughter never had anything to open I was gutted seeing her look so upset . I wouldn't waist my time ordering from this place again disgusted with the service and apart from this they have the check to charge for next day delivery.”

Helpful Report

Posted 1 year ago

Hi David, thank you for your review. We’re truly sorry to hear about your experience and understand your frustration. This is certainly not the service we aim to provide. Please contact us directly with your order details so we can investigate and work towards resolving the issue. We appreciate your feedback and will do our best to improve. Grace

Posted 1 year ago

“I still didn't get some of my orders”

Helpful Report

Posted 1 year ago

Hi Odane, Thank you for leaving a review. We’re sorry to hear that you haven’t received all of your orders. Please contact our customer support team with your order details, and we’ll look into this right away to help resolve the issue. Grace

Posted 1 year ago

“I am still waiting for my purchase”

Helpful Report

Posted 1 year ago

Hi Deborah, thank you for your review. We’re sorry to hear that your purchase hasn’t arrived yet. Please contact our customer support team with your order details, and we’ll investigate the issue and get it sorted for you as soon as possible. Grace

Posted 1 year ago

“I ordered 2 of the same items and only one showed up - then when I called to track the other the member of staff said I’d only ordered one when I had proof I ordered 2 the member of staff was rude and argumentative. Finally I spoke to someone else and they said they could see I ordered 2 and they would send another- when I then got the item half was missing - so I called again to have another rude member of staff not understand- I did finally get a refund that didn’t help as one of my daughters missed out .”

Helpful Report

Posted 1 year ago

Hi Matthew, thank you for your review. We sincerely apologize for the frustration and inconvenience you experienced. This is not the level of service we strive to provide. Your feedback is important, and we’ll be addressing this internally to improve. We understand your disappointment and appreciate your patience. If there's anything else we can do, please don't hesitate to reach out. Grace

Posted 1 year ago

“Ordered a ghost buster gun for my daughter. 2 confirmations came through and charged twice. Emailed straight away to advise only need one. Reply a day later saying already processed and can’t be changed (despite their error) and that I had to go to the inconvenience of returning it at my expense. Do not use”

Helpful Report

Posted 1 year ago

Hi Jamie, Thank you for getting in touch. We apologize for the inconvenience and understand your frustration. This should not have happened, and we appreciate you bringing it to our attention. Please reach out to our customer support team, and we’ll work to resolve this issue for you as quickly as possible. Grace

Posted 1 year ago

“Product didn’t arrive. My daughter’s Christmas was ruined.”

Helpful Report

Posted 1 year ago

Hello Paul, Thanks for leaving us a review, I can see this has now been resolved for you, as you have contacted us via phone call and my colleague Londani has issued a full refund to you. Many thanks Daniel

Posted 1 year ago

“It was a Christmas present and ordered in time. But we are yet still to receive it ! It is now Jan 3rd and no sign of it ???”

Helpful Report

Posted 1 year ago

Hi Nicky I can confirm we are actively looking into this with the supplier and we have contacted you on Dec 27 at 22:29 to advise of this. Again, I apologise for any inconvenience caused and appreciate your patience and understanding. I will be in contact as soon as I have an update via email. Many thanks, Dan

Posted 1 year ago

“Unfortunately I can’t review this item because I didn’t actually receive it. It was sent to the wrong address, there was no way to contact the courier or to contact bargainmax to rearrange delivery. These were supposed to be Christmas gifts for my kids. This is the first and last time I order from bargain max”

Helpful Report

Posted 1 year ago

Dear Jamie, We are pleased to inform you that the issue has been resolved, and a full refund has been processed. We apologize for any inconvenience this may have caused and have reported the matter to the courier company to prevent future occurrences. Kind regards, Dan

Posted 1 year ago

“Absolutely rubbish would never order from you again somebody got my order but not Me the person that received it should be ashamed of there selves”

Helpful Report

Posted 1 year ago

Dear Susan, I am writing to confirm that we have responded to your email and requested that you complete a Denial Of Receipt Form. This form is necessary for us to initiate an investigation with the couriers regarding the missing parcel. However, we have not yet received the completed form from you since December 27th. Regrettably, we are unable to proceed with the investigation without this signed document. Should you have any concerns or require further clarification about the process, please feel free to contact us. Thank you for your understanding. Sincerely, Daniel

Posted 1 year ago

“Nothing turned up delivered to the wrong address wrecked my Christmas and still no refund absolute joke of a company”

Helpful Report

Posted 1 year ago

Dear Jamie, We apologise for the delayed response. I can confirm we have contacted you via email to discuss the feedback provided above, and are now waiting on your response, please respond as a matter of urgency so we can resolve your query today? Sincerely, Daniel

Posted 1 year ago

“It never arrived.”

Helpful Report

Posted 1 year ago

Hello Deborah, Thanks for contacting us, and we apologise for the late response to your feedback. I can confirm this has now all been resolved and an email has been sent to you directly with your resolution. Kind Regards Dan

Posted 1 year ago

“Took forever to arrived, certainly NOT the 10 dats they quoted. Just squeezed in before Christmas, when i had the go out and but a backup. Then a size 6xl would have fit a large (great christmas present NOT!) And just wrapped in a plastic bag... Did get a reply from customer service but very slow. Guessing I'm going to have to pay to return too!”

Helpful Report

Posted 1 year ago

Hello Emma, Thank you for your review. I have thoroughly searched our email records but have not found any communication from you regarding the issue with this item. Please contact us at support@bargainmax.co.uk, and we will be pleased to assist you with the return of the item. Kind regards, Dan

Posted 1 year ago

“I did not get my packages, the post man left 3 big box’s out on my door step when nobody was home, absolutely ridiculous all just before Christmas ihave messaged and direct messaged via instagram and still yet nobody has replied to me. If someone could email me back that would be much appreciated.”

Helpful Report

Posted 1 year ago

Hello Shan, Thank you for submitting your review. I would like to confirm that we have responded to your message from December 22nd, requesting you to complete a Denial Of Receipt Form. This form is necessary for us to initiate an investigation with the courier regarding the issues you have encountered. As we have not yet received the completed form from you, we are unable to proceed with the investigation. Kindly respond to our email at your earliest convenience to facilitate further action. Kind regards, Dan

Posted 1 year ago

“Not great. Parts missing. No response from Boxing Day. Sad 4 year old”

Helpful Report

Posted 1 year ago

Hi Jamie, Thanks for getting in touch. I am sorry to hear that there's a part missing from your item, I understand how frustrating that can be. We have responded to your query via email and asked for more information to help us investigate the issue for you, please can you respond as a matter of urgency? Once I have this information I can then advise on the next steps. Many Thanks, Daniel

Posted 1 year ago

“Although the delivery was on time for Christmas, the product was flimsy; constantly falling over when my daughter tried to put the play doh in the compartments. Waste of money unfortunately. Both times I've purchased from Bargain Max, the product quality is severely under par”

Helpful Report

Posted 1 year ago

Hello Laura, Thanks for leaving us feedback, I have sent you an email, asking for more information on the product, so that we can try and resolve this issue for you today, I look forward to your response. Kind Regards Dan

Posted 1 year ago

“Bought as an Xmas present for my granddaughter. When she opened it on Xmas day all of the instructions were in Chinese! Had to go online to try and find some instructions in English.”

Helpful Report

Posted 1 year ago

Hello Phil, Thanks for leaving us a review. I have sent you an email with an attachment that has all the instructions in English, I hope this helps resolve this problem for you. Kind Regards Dan

Posted 1 year ago

“NEVER TURNED UP AND AWAITING A REFUND”

Helpful Report

Posted 1 year ago

Hello Ricky, Thanks for leaving a review and we apologise for the delay in response to your feedback. I can confirm this has now been resolved for you and a resolution has been emailed to your directly, we apologise for any inconvenience this has caused you. Kind Regards' Dan

Posted 1 year ago

“Item arrived damaged and not in a condition that I can use as a gift. Very disappointed. Would not recommend.”

Helpful Report

Posted 1 year ago

Hi Jenny, thank you for your review. We’re sorry to hear that your item arrived damaged. We understand your disappointment, especially since it was intended as a gift. Please contact us directly, and we’ll work to resolve this issue as quickly as possible. Grace

Posted 1 year ago

“I’m still waiting for my parcel to be delivered!! I’ve checked delivery and it’s saying at warehouse, if you could check this has it’s for my granddaughter for Xmas ,I’m now worried it’s not going to arrive in time,”

Helpful Report

Posted 1 year ago

Hi Nicola, thank you for leaving a review. We're very sorry for the delay and understand how important this is, especially for Christmas. We have successfully resolved the issue, please check your e-mails. Thank you for your patience, and we’ll do our best to ensure this does not happen in the future. Grace

Posted 1 year ago

“I ordered Wheel You Dare game and a Ghostbusters light saver on 9th December under 2-4 days delivery. On 11th December an email from you saying processed and being sent out. I have received NOTHING and no update from the courier company by 20th December and rang you and you are sending out replacement items. I HOPE THESE ARRIVE IN TIME FOR CHRISTMAS UNDER YOUR SPEND £19.99 AND NEXT DAY DELIVERY? I am very disappointed as BargainMax have been good in the past”

Helpful Report

Posted 1 year ago

Hi Tina, thank you for leaving a review. We sincerely apologize for the delay and understand your frustration, especially with Christmas approaching. We have already processed your replacement items and will do our best to ensure they arrive on time. We value your past experiences with BargainMax and appreciate your patience as we resolve this matter. Grace

Posted 1 year ago

True Toys is rated 4.6 based on 10,812 reviews