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True Toys Reviews

4.6 Rating 11,131 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,131 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Still not had my order over a week since I ordered so can't review product”
Helpful Report
Posted 1 year ago
Hi Sarah, Thank you for leaving your review, your feedback is valued and appreciated as it enables us to continuously improve our service to you. I tried ringing you, but was unable to reach you. I'm sorry to hear that you are still awaiting your parcel.I can assure you we take issues such as these seriously and will feed this back. We are liaising with the courier to get your parcel to you promptly, we have emailed you to confirm this. Once again, we apologise for the delay and disappointment caused. Many thanks, Londani
Posted 1 year ago
“Delivery is always shocking. Leave parcels no matter how big or small on the door step no matter what weather conditions.”
Helpful Report
Posted 1 year ago
Hi Stevie, Thank you for leaving your review. Your feedback is valued and appreciated as it enables us to continuously improve our service. We tried ringing you, but were unable to reach you. I'm glad to see that your parcel has been delivered within the standard delivery timeframe, albeit in an unsatisfactory manner. I can assure you we take issues such as these seriously and will feed this back to the relevant departments. Please let us know if there are any further issues with your order so we can look into this further for you. Many thanks, Londani
Posted 1 year ago
“advertising faster delivery if you order within a certain time but was false advertising! will not order from here again.”
Helpful Report
Posted 1 year ago
Hi Luna, Thank you for leaving your review. I can assure you that we take such issues seriously and will feed this back to the relevant department. I have checked the journey of your parcel and can see that there was a delay in delivery due to the parcel being too large for our delivery partner to deliver and a specialist courier having to be arranged for the delivery. We were not informed in time and apologise for the delay and inconvenience caused; however, I am glad that the parcel arrived, albeit a day outside of the expected timeframe. Many thanks, Londani
Posted 1 year ago
“Don’t recommend was sent the wrong item.”
Helpful Report
Posted 1 year ago
Hi, Thank you or leaving your review. I'm glad to see that this has now been resolved as the correct item has been sent out and should be with you shortly. Thank you for shopping with BargainMax, Londani
Posted 1 year ago
“Bought a modl now that expensive. I wanted to return the item for a replacement. They ask me to provide videos evidence of the light not working. They could see that it faulty on return. For the sake of £20 I will keep it but never buy anything from BargainMax again. I would buy of Amazon next time. Any problems they are brilliant.”
Helpful Report
Posted 1 year ago
Hi Rich, Thank you for leaving a review. I am sorry to hear that the item you received is not as expected. We tried to get in touch with you, however, we were unable to reach you. We have sent you an email and look forward to your response so we can get this resolved for you promptly. Many thanks, Londani
Posted 1 year ago
“Always had good things to say about bargain max, until I ordered a 16 inch barbie bike for my daughters birthday. I opened the box which said it was the right size started putting it up noticed something was wrong. They had sent me a cheaper barbie bike 14 inch i got in touch with them last week was told they would get in touch with me within 24 to 48 hours and so far nothing after that email saying they were looking into it. I have had to give my daughter the bike because she doesn't understand why I wasn't letting her play on her bike. Which i promised for her birthday so I have lost out on money after being given a cheaper item.”
Helpful Report
Posted 1 year ago
Hi Toni, Thank you for leaving a review. It was lovely speaking with you over the phone. I'm glad to see that this has now been resolved. We look forward to seeing you at your next check out Many thanks, Londani
Posted 1 year ago
“Ordered a birthday present for my son and paid for next day deliver after 3 days I emailed them. No apology, no offer of a refund. For the delivery cost. They did send another item out but only after they successfully stopped the original parcel with Evri. Very disappointing service. Then order arrived arrived 13 days after original order.”
Helpful Report
Posted 1 year ago
Hello Annette, We're very sorry to hear about your experience and sincerely apologise for the delay and inconvenience caused. We understand how important timely delivery is, especially for special occasions like a birthday. We will review this internally to ensure better handling in future cases. Kind Regards Dan
Posted 1 year ago
“Haven't received my parcel”
Helpful Report
Posted 1 year ago
Hi Kelly, Thank you for leaving a review. We appreciate your feedback as we are continuously looking for ways to improve our service. I have sent you an email, please respond so that we can get this resolved for you promptly. Many thanks, Londani
Posted 1 year ago
“Putting air in the top it and it’s gone and different shade and put a hole in it so I can’t use my pool”
Helpful Report
Posted 1 year ago
Hi Tyereke, thank you for leaving a review. I am sorry to hear about the issue you've experienced with your pool. I tried to reach you by phone, but I was unable to get through, so we’ve sent you an email to discuss this further and find a resolution. Please check your inbox when you have a moment—we’re here to help and want to make this right for you. Best regards, Grace
Posted 1 year ago
“Item not received yet very slow dispatch and still not arrived 2 weeks later”
Helpful Report
Posted 1 year ago
Hi Victoria, Thank you for your feedback, and we're sorry to hear about the delay. We’ve since spoken with you over the phone and are glad we were able to resolve the issue. We always aim to provide a smooth and timely service, and we appreciate your patience and understanding. If there's anything else we can assist with, please don't hesitate to reach out. Best regards, Grace
Posted 1 year ago
“Was sent out the wrong items and despite raising this and asking for a refund I was told they would update me and never heard anything back. I won't be buying from this company ever again. Customer service is poor and order picking is poor!”
Helpful Report
Posted 1 year ago
Hi Hollie, Thank you for leaving a review. We're very sorry to hear about your experience and appreciate you bringing this to our attention. We understand how disappointing this must have been, and we sincerely apologize for the error with your order and the delay in communication. Please know that an email was sent to help resolve this, and we're keen to make things right. If you haven’t seen it, we kindly ask you to check your inbox or spam folder. We value your feedback and are working to improve both our service and order accuracy. Warm regards, Grace
Posted 1 year ago
“Having contacted you twice regarding my parcel not arriving. I'm very disappointed with your service.”
Helpful Report
Posted 1 year ago
Hi Susan, Thank you for your review. We’re truly sorry to hear about your experience and understand your frustration. We’ve reached out to you via email to resolve the issue with your missing parcel, and we’re committed to making things right. Please don’t hesitate to get back to us—we’re here to help and ensure you receive the service you deserve. Kind regards, Grace
Posted 1 year ago
“Item did not arrive on delievery date. Order cancelled”
Helpful Report
Posted 1 year ago
Hello Natasha, Thank you so much for leaving us a review! We're really sorry about the delay in getting your items to you. We'll definitely pass your feedback along to DX. Warm regards, Dan
Posted 1 year ago
“The jump pad doesn't seem to fit properly and one of the hooks that the spring goes into has come out only had it up a few days and the springs keep falling out It's a rectangle trampoline 8ft by 6ft”
Helpful Report
Posted 1 year ago
Hello Susan, Thanks for leaving us a review. I have contacted you via email to request further information, once we receive this, we will be happy to assist further. Kind Regards Dan
Posted 1 year ago
“Been trying to get hold of customer services for a week through phone calls and emails and can’t get through to anyone”
Helpful Report
Posted 1 year ago
Hello Sadie, Thanks for leaving a review. I have looked into this for you, and I can see we have now responded to your request and this has now been resolved for you. Kind Regards Dan
Posted 1 year ago
“Parcel apparently got lost in transit”
Helpful Report
Posted 1 year ago
Hello, Thank you so much for sharing your feedback with us! I'm really sorry to hear that your parcel got lost on its way. The good news is that our Customer Service Team has already taken care of this for you and found a solution within just 24 hours, which is great! Best wishes, Dan
Posted 1 year ago
“The keyring touch doesn't work, batteries are flat. Not impressed. Can I return and have a refund refund process can't find Linda Smith”
Helpful Report
Posted 1 year ago
Hi Linda, Thank you for leaving a review. I'm sorry to hear that your item is not as expected. I have sent an email and are awaiting your reply so we can get this resolved for you. Many thanks Londani
Posted 1 year ago
“3-5 days delivery, but if I didn’t do a 50 MILE round trip to COLLECT IT MYSELF I would have waited 2weeks. Contacted company to chase it up, waited 3 days. All customer service could say was ohh well glad you’ve got it now, hope you have a better experience next time - case closed”
Helpful Report
Posted 1 year ago
Hello Val, Thanks for leaving a review. We're very sorry to hear about your experience, we understand how frustrating this must have been to wait longer than expected and then have to travel to collect the parcel. I have looked into the delivery for you and we can see the courier delivered the parcel to your home address and this was signed for by the customer, I will seek further guidance on this matter and contact you directly to discuss this matter further. I can assure you, this is not the level of service we strive to provide and we sincerely apologise for any inconvenience this has caused you. Kind Regards Dan
Posted 1 year ago
“Ordered the item as it was for my Grandson’s Birthday & paid £2.99 extra for next day delivery & it did not arrive on the next day which was his birthday. Got refunded £2.99 next day delivery charges, however we missed presenting our Grandson on his Birthday. Not Happy”
Helpful Report
Posted 1 year ago
Hello Jitendra, We're sorry you did not receive the parcel on the intended day, the parcel left our warehouse on time, but appears to have been a delay in transit, and we can assure you this has been fed back to the courier based on your dissatisfaction. Kind Regards. Dan
Posted 1 year ago
“Very upset rang up customer service because my order was duplicated was told I had to send the duplicate item back at my own expense ,even though the customer service advisor said they had had problem with orders going through twice ,very disappointed she didn’t help me”
Helpful Report
Posted 1 year ago
Hello Claire, We're very sorry to hear about your experience, we completely appreciate how frustrating this must be when an error has occurred which is not your fault, currently, we don't have the ability to provide a returns label for unwanted items, therefore, we ask that you return the unwanted item, please pay the postage, then send me the postage receipt along with your tracking number, and I will make sure we refund you for the full amount. We sincerely apologise for the inconvenience this has caused you. Kind Regards Dan
Posted 1 year ago
True Toys is rated 4.6 based on 11,131 reviews