True Toys Reviews

Name: True Toys
Address: True Toys, Devon Mill, Oldham, Manchester
Rating: 4.56

4.6 Rating 11,213 Reviews

89 %

of reviewers recommend True Toys

4.6

Based on 11,213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

True Toys 5 star review on 13th September 2026

1191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really not happy product is broken I would appreciate another one in the next few days as it’s a gift”

Helpful Report

Posted 1 year ago

Hi Mrs Graham, Thank you for taking the time to leave your review. I'm sorry to hear that your item is not as expected, this is not the experience we want you to have with us. When you have a moment, please respond to the email we've sent so we can get this resolved swiftly. Many thanks, Londani BargainMax Customer Service Team

Posted 1 year ago

“Haven’t received parcel yet No response to emails”

Helpful Report

Posted 1 year ago

Hi Cat, thank you for your feedback. We’re really sorry to hear you haven’t received your parcel and that you haven’t had a response to your emails — that’s not the level of service we aim to provide. Please accept our sincere apologies for the delay and lack of communication. Could you please get in touch with us again, referencing your order number, so we can urgently look into this and get it resolved for you? We’re here to help and want to make this right as quickly as possible. Regards, Grace

Posted 1 year ago

“Scam avoid never got my order 😡😡😡”

Helpful Report

Posted 1 year ago

Hi Amanda, thank you for your feedback. We’re really sorry to hear that you haven’t received your order — that’s definitely not the experience we want anyone to have. Please reach out to us directly, and we’ll make it right immediately. We take this seriously and want to ensure every customer gets what they paid for. Looking forward to resolving this for you. -Grace

Posted 1 year ago

“Didn’t recieve”

Helpful Report

Posted 1 year ago

Hi Danielle, thank you for your review. We’re sorry to hear that your order has not been received. We have reached out to you directly to resolve the matter and are committed to ensuring this is addressed as quickly as possible. Many thanks, Grace

Posted 1 year ago

“Was so disappointed”

Helpful Report

Posted 1 year ago

Hi Kikelomo, thank you for your review. We're truly sorry to hear that you were disappointed. We’ve reached out to learn more and see how we can make things right. Your feedback is important to us, and we’d like the opportunity to resolve this for you. Many thanks, Grace

Posted 1 year ago

“Bought a swimming pool waited for delivery then they changed delivery to 4 weeks further away then cancelled the order without reason, very disappointing service and communication won't use again”

Helpful Report

Posted 1 year ago

Hi Sean, thank you for your review. We’re really sorry to hear about your recent experience and completely understand your frustration. This isn’t the level of service we aim to provide, and we apologise for the delay and unexpected cancellation of your order. Sometimes supplier or stock issues can occur unexpectedly, and while this doesn’t excuse the inconvenience, we should have communicated better throughout the process. Your feedback is very important to us, and we’re reviewing this internally to help prevent similar situations in the future. If there’s anything we can do to help resolve this for you now, please don’t hesitate to reply to our email for a smooth resolution. Kind regards, Grace

Posted 1 year ago

“Terrible service!! Parcel came unwrapped daughter saw her present!! When I came to complain they just said they will learn from it! Gutted £150 bike too!!”

Helpful Report

Posted 1 year ago

Hi Lauren, Thank you for leaving a review. We’re really sorry to hear about your experience — we completely understand how upsetting this must have been, especially with such a special gift. Please accept our sincere apologies that the bike arrived without appropriate packaging and that it spoiled the surprise for your daughter. This is absolutely not the experience we want any of our customers to have, especially on a significant purchase like this. While we did take your feedback on board at the time, we also want to make sure you feel properly looked after. If there’s anything further we can do to make this right, please don’t hesitate to get in touch with our customer service team. Kind regards, Grace

Posted 1 year ago

“My parcel has been lost and I’m had no help at all won’t be shopping with them again”

Helpful Report

Posted 1 year ago

Hi Louise, thank you for your review. We're sorry to hear about the delivery issue and the frustration it's caused. We’ve already been in touch to help resolve this and are continuing to follow up. I appreciate your patience — we're committed to putting this right. Best regards, Grace

Posted 1 year ago

“Placed an order on 7th September and still received items. No update from Evri. 😡😡”

Helpful Report

Posted 1 year ago

Hi Victoria, Thank you for your feedback. We're very sorry to hear about the delay with your order. We understand how frustrating this is and appreciate you bringing it to our attention. We’ve reached out to you directly to resolve the issue and are currently following up with our delivery partner for an update. Please rest assured, we’re doing everything we can to get this sorted for you as soon as possible. Thank you for being so patient, and our sincere apologies for the inconvenience caused. Kind regards, Grace

Posted 1 year ago

“I paid for a next-day delivery. I made the order before 1pm on a Thursday. I did not receive it till Monday. Great!”

Helpful Report

Posted 1 year ago

Hi Camille, we’re sorry your order didn’t arrive as expected. We understand how frustrating it is to pay for next-day delivery and not receive your item on time, especially when you placed the order before the cutoff. Please accept our apologies for the delay. This isn’t the level of service we aim to provide, and we’re currently reviewing what went wrong to help prevent this in the future. If you haven’t already been in touch. Thank you for your feedback; it helps us improve continuously. Kind regards, Grace

Posted 1 year ago

“On Monday 1st September I ordered the VIRO Cafe Racer electric bike for my sons birthday that was on the Saturday and the delivery window was 2 to 4 days, I kept an eye on the delivery tracker and by the Friday there had been no update from the carrier Evri to even confirm they had received my parcel so I rang Bargain Max only to be told the parcel had been lost in transit. I was offered a refund or a replacement so be cause the price was very good i went for a replacement and this time i received an update from Evri confirming they had the parcel however up to today ( 15th September ) i still haven't received the item so again i rang customer service at Bargainmax to be told the parcel had been lost a 2nd time. This time i asked for a refund to be told that due to the fact they had swapped over to a new system that my refund will take up to 7 days, This is extremely poor service and the final insult is the delay on the refund.”

Helpful Report

Posted 1 year ago

Hi Terry, We're truly sorry for the frustration and inconvenience you've experienced. We completely understand how upsetting this must have been, especially with it being a birthday gift for your son and the multiple delivery failures that followed. This falls short of the level of service we aim to provide. Unfortunately, it’s clear that the situation with the courier fell short not just once, but twice, and we take full responsibility for that. While we did our best to resolve it quickly with a replacement and then a refund, we understand how disappointing and unacceptable this experience has been, especially with the added delay during our system update. Please accept our sincerest apologies for the entire experience. Your feedback has been shared with both our team and the delivery partner involved to ensure we take steps to avoid this happening again. We’d really appreciate the chance to restore your confidence in us. Best regards, Grace

Posted 1 year ago

“I visited the online store looking for two sooters for 2 of my sons. The website said I neded to spend a min of £30 to use Klarna so I got an additional toy. An error message ocurred saying that the additional toy was out of stock so I removed it from my basket and added a costume and a pack of batteries, keeping the 2 scooters. I checked out looking forward to receiving the products only to find two order numbers had been raised with total of 4 scooters. I wattsapped traight away asking for the initial one to be cancelled and was told I had to refuse delivery. Evri didnt bother to knock the door and just left on doorstep. Second order arrived missing the batteries!!!!!!!! I have four cooters but only need 2 and have paid for a pack ogf batteries that never arrived. Don{t bother using thi website they are useless.”

Helpful Report

Posted 1 year ago

Hi Tanya, Thank you for leaving your review. I'm sorry to hear abou the experience you've had with us. I'm glad I was able to speak with you and I appreciate you allowing us to make things right. Should you require any further assistance, please don't hesitate to get in touch. Regards, Londani

Posted 1 year ago

“I was very disappointed as the bag zip broke and so now the bag does not zip back up”

Helpful Report

Posted 1 year ago

Hi Kristina, Thank you for taking the time to leave your review. I’m really sorry that your item didn’t meet expectations. We’ve reached out to you directly because we care about your experience and want to make this right. Please get back to us when you’re able, we’re here to help. If you need anything else in the meantime, please don't hesitate to get in touch. Kind regards, Londani

Posted 1 year ago

“Damaged packaging looked like it had been opened and taped back together.”

Helpful Report

Posted 1 year ago

Hi Stephanie, We’re very sorry to hear that your parcel arrived with damaged packaging. That’s certainly not the experience we want for our customers. It’s possible the package was affected in transit, but we completely understand how concerning it is to receive something in that condition. We’ve already reached out to you directly to resolve this and ensure everything is in order. If any part of the item itself is damaged or missing, please don’t hesitate to send us some photos so we can assist you further. We appreciate your feedback; it helps us work with our couriers to improve future deliveries. Kind regards, Grace

Posted 1 year ago

“Terrible service paid for next day delivery on the 20th before 12 and it arrived on the 28th, was needed for the 26th as a main birthday present will not use you again”

Helpful Report

Posted 1 year ago

Hi David, thank you for leaving a review. We're sorry to hear about your experience and completely understand your frustration, especially as this was meant to be a birthday gift. This is far from the level of service we aim to provide. While delays can sometimes occur due to courier issues, we know this doesn’t lessen the inconvenience, particularly when you paid for next-day delivery. We have reached out to you for a swift resolution. Thank you for bringing this to our attention. Kind regards, Grace

Posted 1 year ago

“Not very strong”

Helpful Report

Posted 1 year ago

Hi Asifa, Thank you for your feedback. We're sorry to hear that the item didn’t meet your expectations in terms of strength. We’re always looking to improve our products, so your comments are appreciated. If there's anything specific you'd like to share about your experience or if we can assist you further, please don't hesitate to get in touch. Kind regards, Grace

Posted 1 year ago

“My parcel al has been attempted to be delivered 3 times now, gift for my grandsons birthday- which has now gone. Just want a refund tbh. Company not communicating with couriers (EVRI) to see what’s going on as I can’t on my end only the sender can.”

Helpful Report

Posted 1 year ago

Hi Carla, thank you for your review. We’re very sorry to hear about the delivery issues and the disappointment this has caused, especially with your grandson’s birthday. We understand how frustrating this must be. Please be assured that we have already reached out to the courier (Evri) to escalate the matter and are actively working to get an update on your parcel’s delivery status. We truly appreciate your patience and are committed to resolving this as quickly as possible. If the parcel does not arrive soon, we will be happy to assist you with a refund. Thank you for bringing this to our attention. Best regards, Grace

Posted 1 year ago

“I have still not received my item or a refund. This was my son’s birthday present. Evri claiming it was damaged in process but still nothing has been arranged for a replacement or refund.”

Helpful Report

Posted 1 year ago

Hi, Thank you for leaving your review. We appreciate your patience and understanding whilst we've been working on getting this resolved. I'm delighted to see that this has now been resolved and a replacement has been issued. Should you require any further assistance, please don't hesitate to get in touch. Many thanks, Londani

Posted 1 year ago

“Package arrived in original boxing and no brown packaging over it so delivery guy delivered it and my wee girls birthday surprise was ruined!”

Helpful Report

Posted 1 year ago

Hi, Thanks for taking the time to leave a review. We do advise on our website that some items may arrive in their original packaging due to their size. However, we are always looking at ways to improve our service, and we truly value your feedback as it helps us enhance the customer journey. We do apologise for the inconvenience caused. Thanks Amanda.

Posted 1 year ago

“I ordered a parcel as a gift . And I haven’t received it. I ordered it again as I needed it for a birthday gift ( which was now late) and received that one soon after. I am still waiting for my first item to be refunded, as it was never delivered . I have emailed, and you get a generic message back saying someone will contact shortly but they haven’t.”

Helpful Report

Posted 1 year ago

True Toys is rated 4.6 based on 11,213 reviews