True Toys Reviews

Name: True Toys
Address: Bargainmax Online Ltd, Devon Mill, Oldham, Manchester
Rating: 4.57

4.6 Rating 10,821 Reviews

90 %

of reviewers recommend True Toys

4.6

Based on 10,821 reviews

Shipping & Delivery
Delivery Methods	Courier

About True Toys:

BargainMax is a UK based online retailer of toys, games and collectibles, with a simple mission of making big toy brands accessible to all children. From LEGO to Barbie, Paw Patrol, Funko and more, customers will find a range of toys from new born through to big children, available with value in mind. With free delivery on orders over £19.99, an in-house customer service team, and buy now pay later options, shopping for your toys is quick and simple with BargainMax.

Visit Website

Phone:

333 011 0695

Email:

support@bargainmax.co.uk

Location:

Bargainmax Online Ltd,
Devon Mill,
Oldham
Manchester
OL8 4QJ

True Toys 5 star review on 4th August 2026

Anne Saunders Saunders

True Toys 5 star review on 2nd August 2026

1189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a birthday present I explained this to them and was told it would be here on the Friday and the courier didn’t even receive it until the Friday I’ll never use this place again”

Helpful Report

Posted 1 year ago

Hi Nicky, Thank you for your feedback and for bringing this to our attention. We sincerely apologise for the delivery experience and understand how frustrating this must have been, especially with it being a birthday gift. We're glad this has since been resolved, and please know we take all feedback seriously as it helps us continue to improve our service. — Grace

Posted 1 year ago

“Had a email photo been delivered between my bins when looked was not there so been taken. Not happy as it's a gift so will now have to order another.”

Helpful Report

Posted 1 year ago

Hi Kerry, thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must be, especially as it was a gift. We’ve already reached out to you via email to try and resolve this, so please do check your inbox (and spam folder, just in case). If you haven’t received anything, feel free to get in touch, and we’ll be more than happy to assist further. We’re here to help and want to make things right. Kind regards, Grace

Posted 1 year ago

“I paid for next day delivery and didn't get the till about 4 days later. This is despite the site saying it will arrive next day.”

Helpful Report

Posted 1 year ago

Hi Idayat, thank you for your feedback. We’re sorry for any confusion regarding the delivery time. If your order was placed after our cut-off time, next-day delivery unfortunately isn’t possible, and our deliveries exclude weekends. We apologize if this wasn’t clear at the time of your order. We’ve reached out via email to clarify and to assist you further. Thank you for your patience and understanding. We’re here to help however we can. Many thanks, Grace

Posted 1 year ago

“Not happy at all! I regularly buy from you guys and this is very possibly the delivery company’s fault, but this item was never delivered and for what it was, cost quite a bit. It was for my daughter as a surprise after an operation. She has a condition which makes hers (and my) life hard and this karaoke machine was what she’s been talking about for ages. So disappointed and as a single mum, I couldn’t afford to replace it.”

Helpful Report

Posted 1 year ago

Hi Sophie, Thank you for taking the time to provide your feedback. We’re sorry to hear you haven’t received your parcel , we understand how frustrating this can be. We have looked into this and can see that your parcel was delivered on July, 4, 2025 at the shipping address provided, further delivery information has been emailed to you directly. Could you kindly double-check with those around you. If you are still unable to locate your parcel, please let us know by responding to the email we've sent you. Many thanks, Londani

Posted 1 year ago

“Have previously used bargain max and have had no issues so decided to use again. Ordered on 1/7 and still waiting for my order. It was a paddling pool which I really wanted before the heat were currently experiencing. Evri have lost it. Told them it was lost. They emailed back 3 days ago saying to wait and see while they escalate it with evri (despite it not moving from evri warehouse since 5th July) and will be in touch in 2 days. Asked for a replacement to be sent out yesterday but not heard anything more. Very disappointed and ended up buying elsewhere.”

Helpful Report

Posted 1 year ago

Hi Jennifer, Thank you for taking the time to leave your review. We’re truly sorry to hear about the frustration and disappointment caused by the delay of your parcel, this isn’t the experience we aim to provide. We appreciate your patience and understanding whilst we were looking into this and are glad to see that this has now been resolved. Please don't hesitate to reach out should you require any further assistance. Many thanks, Londnai

Posted 1 year ago

“My experience is dreadful . Stressful. . All I've dome is email bargain max and evri delivery.. about not receiving my parcel which was a present for my 3 yr old grandson who now is gonna be very upset not receiving his bike. Now i will have to try and buy a smaller gift... .All I've had I'd 4 different stories why my parcel hasn't been delivered.. its absolutely disgusting”

Helpful Report

Posted 1 year ago

Hi Yvette, Thank you for taking the time to leave your review. I'm sorry to hear about the frustration and disappointment caused by the delay of your parcel. I'm glad to see that this has now been resolved. Should you require any further assistance, please do reach out. Many thanks, Londani

Posted 1 year ago

“unfortunately i did not recieve my item that i had ordered for my sons birthday . Very dissapointed. The delivery company failed to deliver my parcel TWICE ! The first time it was not recieved at the warehouse, dispite them sending me a 2 hour delivery slot to wait in , then the second time it was not scanned and wasnt loaded onto the lorry - again i had recieved a 2 hour delivery slot . So both occasssions i ahd waited in as per my text message the night before. Had to chase on both occassions, after they didnt turn up. The delivery company in question are called DX - terrible customer service and not apologetic. I wasnt prepared to wait in for a third attempt, so asked them to return my parcel to BargainMax. Also asked for a member of the management team to call me the following day , sadly didnt get this call either. First time using both BargainMax and DX and i dont feel that i will be using again or be recomme”

Helpful Report

Posted 1 year ago

Hi Natasha, thank you for taking the time to leave your feedback, and once again, we're truly sorry for the issues you experienced with your delivery. It was good to speak with you over the phone, and I appreciate you sharing more details with us directly. We understand how frustrating this situation has been, particularly as the order was intended for your son’s birthday. We value your feedback and sincerely hope we’ll have the opportunity to provide you with a much smoother experience in the future. Warm regards, Grace

Posted 1 year ago

“Terrible quality products with a very bad refund service where a form is expected to get filled out terrible company”

Helpful Report

Posted 1 year ago

Hi Faisal, Thank you for your feedback, and we're sorry to hear about your experience. Following our recent phone conversation, we're currently awaiting your feedback so we can move forward with resolving the issue. Please don’t hesitate to get back in touch when you're ready — we're here to help. Kind regards, Grace

Posted 1 year ago

“Ordered a bike for granddaughter on Friday paid next day delivery and got it on the wed her birthday was on the Monday so it was 2 days late how do you explain to a 5 year old her bike hasn't come I did send a message to yourselfs but no reply I'm still not happy and still no refund for next day delivery we were going to a park for her to ride the barbie bike instead I had nothing to give my granda”

Helpful Report

Posted 1 year ago

Hi Helen, Thank you for taking the time to share your experience. I’m truly sorry to hear that your order didn’t arrive as scheduled via our Next Day Delivery service, we understand how disappointing that can be. We strive to deliver on time, and it’s clear we missed the mark here. I can assure you that we take such issues seriously and that we’re actively working to prevent this from happening again. Your feedback is incredibly valuable, and we’re grateful you brought this to our attention. I tried ringing you, but was unable to reach you. I've sent an email and I hope that that goes a way in making things right. We hope you’ll give us another chance to provide the smooth experience you deserve. If there’s anything else we can do to make this right, please don’t hesitate to reach out. Many thanks, Londani

Posted 1 year ago

“Did not deliver item,then said it was out of stock after a week of waiting”

Helpful Report

Posted 1 year ago

Hi Gemma, thank you for leaving a review. As discussed previously on the call, the item was unfortunately confirmed out of stock, and we completely understand how frustrating that must have been. We’re glad we were able to resolve this for you. Your feedback is important to us, and we hope to have the opportunity to serve you better in the future. Best regards, Grace

Posted 1 year ago

“I'm still waiting for my parcel. It's been two weeks now and no sign. We've missed the birthday it was meant for. Not impressed.”

Helpful Report

Posted 1 year ago

Hi Christine, Thank you for taking the time to leave a review. I'm sorry for the frustration caused by the delay of your parcel and any inconvenience this may have caused, especially considering that this parcel was meant for a birthday. We would like to make this right and have sent you an email. Your satisfaction is important to us and we look forward to your response in order to get this resolved promptly. Warm regards, Londani

Posted 1 year ago

“The item I bought wasn’t what was shown! The chute said it was from 3+ but when I recieved it , it was 24+ so it’s smaller than it shows.”

Helpful Report

Posted 1 year ago

Hi Lyn, Thank you for your feedback, and we're sorry to hear about the confusion regarding the item you received. I have reached out to you to help resolve this and would appreciate the opportunity to put things right. It’s important to us that the product matches your expectations, and resolve this at your earliest convenience. Kind regards, Grace

Posted 1 year ago

“Not happy at all my sons bike arrived too late for his birthday. Then when it did come there were parts missing.and then the company wasn't get back to us so its boxed up doing nothing.”

Helpful Report

Posted 1 year ago

Hi Stacey, Thank you for leaving your feedback. We're very sorry to hear about your recent experience and completely understand your disappointment, especially given the timing around your son's birthday. We attempted to contact you on Friday, 13/06, but were unfortunately unable to reach you. We also followed up with an email on the same day and are currently awaiting your response so we can arrange a resolution as quickly as possible. We’d like to get this sorted for you—whether that’s sending out the missing parts or offering an alternative solution. Please do check your inbox and get back to us at your earliest convenience so we can assist further. Kind regards, Grace

Posted 1 year ago

“This pushchair is very flimsy and cheaply made. Not very impressed.”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for leaving a review. I'm sorry to hear that your item is not as expected. I tried ringing you but was unable to reach you. Should the item no longer be required, we're more than happy for it to be returned for a full refund. Details of our returns process have been emailed to you. Many thanks, Londani

Posted 1 year ago

“Tbh it's now 15 days since my order and I still haven't received it, and better yet DPD has still not received it not great.”

Helpful Report

Posted 1 year ago

Hi Matthew, Thank you for leaving your review about your drop ship order. I tried ringing you but was unable to reah you. As per our website, orders sold and dispatched directly from the seller are between 5-10 working days, excluding Saturdays and Sundays, as well as bank holidays. Your parcel should be with you by latest, Monday, 09/06/2025. We have reached out to the supplier for an update on your shipment and will provide further details as soon as we hear back from them. Thank you for shopping with BargainMax, Londani

Posted 1 year ago

“Still not had my order over a week since I ordered so can't review product”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you for leaving your review, your feedback is valued and appreciated as it enables us to continuously improve our service to you. I tried ringing you, but was unable to reach you. I'm sorry to hear that you are still awaiting your parcel.I can assure you we take issues such as these seriously and will feed this back. We are liaising with the courier to get your parcel to you promptly, we have emailed you to confirm this. Once again, we apologise for the delay and disappointment caused. Many thanks, Londani

Posted 1 year ago

“Delivery is always shocking. Leave parcels no matter how big or small on the door step no matter what weather conditions.”

Helpful Report

Posted 1 year ago

Hi Stevie, Thank you for leaving your review. Your feedback is valued and appreciated as it enables us to continuously improve our service. We tried ringing you, but were unable to reach you. I'm glad to see that your parcel has been delivered within the standard delivery timeframe, albeit in an unsatisfactory manner. I can assure you we take issues such as these seriously and will feed this back to the relevant departments. Please let us know if there are any further issues with your order so we can look into this further for you. Many thanks, Londani

Posted 1 year ago

“advertising faster delivery if you order within a certain time but was false advertising! will not order from here again.”

Helpful Report

Posted 1 year ago

Hi Luna, Thank you for leaving your review. I can assure you that we take such issues seriously and will feed this back to the relevant department. I have checked the journey of your parcel and can see that there was a delay in delivery due to the parcel being too large for our delivery partner to deliver and a specialist courier having to be arranged for the delivery. We were not informed in time and apologise for the delay and inconvenience caused; however, I am glad that the parcel arrived, albeit a day outside of the expected timeframe. Many thanks, Londani

Posted 1 year ago

“Don’t recommend was sent the wrong item.”

Helpful Report

Posted 1 year ago

Hi, Thank you or leaving your review. I'm glad to see that this has now been resolved as the correct item has been sent out and should be with you shortly. Thank you for shopping with BargainMax, Londani

Posted 1 year ago

“Bought a modl now that expensive. I wanted to return the item for a replacement. They ask me to provide videos evidence of the light not working. They could see that it faulty on return. For the sake of £20 I will keep it but never buy anything from BargainMax again. I would buy of Amazon next time. Any problems they are brilliant.”

Helpful Report

Posted 1 year ago

Hi Rich, Thank you for leaving a review. I am sorry to hear that the item you received is not as expected. We tried to get in touch with you, however, we were unable to reach you. We have sent you an email and look forward to your response so we can get this resolved for you promptly. Many thanks, Londani

Posted 1 year ago

True Toys is rated 4.6 based on 10,821 reviews