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True Toys Reviews

4.6 Rating 11,120 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,120 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“The Crayola Scribble Scrubbie Dinosaur was received in a damaged presentation box. The Crayola Scribble Scrubbie Dinosaur box was torn. . I think it might have been damaged before packing due to being torn in the same place both sides. It was poorly packed and the cardboard box was too big, too thin and had been knocked in on the bottom and one side. I would not have chosen to buy an item in a damaged presentation box on the High Street. I have no choice but to keep it and send it to the recipient as there is no time to change it. I wrote this review of True Toys on Trust Pilot. The reply that you gave showed that you had not taken the trouble to read my review”
Helpful Report
Posted 2 weeks ago
Hi Pamela, Thank you for your review. We’re sorry to hear that the item arrived in a damaged presentation box and that our previous response did not adequately address your concerns. We have tried contacting you by phone but were unable to reach you, so we have sent you an email to discuss this further. We apologise for the disappointment and inconvenience caused. Many thanks, Grace True Toys Customer Service Team
Posted 2 weeks ago
“Very good!”
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Posted 2 weeks ago
“Great service”
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Posted 2 weeks ago
“Fast turnaround, well packaged and good prices. Well pleased”
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Posted 2 weeks ago
“My grandson was absolutely delighted with his wheelbarrow. Very easily put together and perfect size for a two year old.”
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Posted 2 weeks ago
“Very good Company to deal with and a fast delivery. Service was great.”
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Posted 2 weeks ago
“Excellent service. Arrived the following day. Well packaged.”
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Posted 2 weeks ago
“Insane! Best price I could find, worried a bit when I hit enter, should not have stressed! Got email to say had been dispatched, arrived next day! I had wanted to surprise my daughter, the scooter box was even inside a cardboard box!! Think I will order as many things as I can from here! Brilliant!!”
True Toys 5 star review on 5th October 2026
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Posted 2 weeks ago
“Very quick delivery and pleased with my purchase would order here again.”
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Posted 2 weeks ago
“great toy and great price - my 6 year old sons loves this”
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Posted 2 weeks ago
“Very impressed with the good service and the way they packed the toys”
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Posted 2 weeks ago
“Im still waiting for my toys which are supposed to be with Evri. I tried to contact True Toys but just got an Ai reply which was ver unhelpful”
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Posted 2 weeks ago
Hi Karen, thank you for taking the time to leave us a review. We’re sorry to hear about the delay with your order and the difficulties you experienced when trying to contact us. We tried calling you but were unfortunately unable to reach you. We understand how frustrating this must be and apologise that our automated response did not provide the assistance you needed. We’d like the opportunity to look into this and assist further, so please respond to our message for resolution. Your feedback is valuable to us and helps us improve our service. Many thanks, Grace TrueToys Customer Service Team
Posted 2 weeks ago
“Brilliant prices. Super quick standard shipping. Exactly what I ordered.”
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Posted 2 weeks ago
“Absolutely amazing service, ordered and delivered within 3 days definitely order again”
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Posted 3 weeks ago
“I bought two toys as a gift for a little boys birthday he opened them and the tails on both were broken, I emailed customer service with pictures of proof however they wanted the items back but as explained I no longer had the items as they were gifts and I can’t go take a little boys new toy back off of him they shouldn’t have come broken in the first place, since then I have had no response! Poor customer service and poor quality toys don’t not reccomend”
Helpful Report
Posted 3 weeks ago
Hi Chelsea, thank you for taking the time to share your feedback, and thank you for taking my call. We’re sorry to hear the toys arrived damaged, especially as they were birthday gifts. We’re pleased we could speak with you and resolve the matter over the phone. We truly appreciate your understanding and feedback, which helps us improve our products and service. Many thanks, Grace TrueToys Customer Service Team
Posted 2 weeks ago
“Found great prices for some toys I was after, much better than other major shopping websites. Delivery was on time and well packed.”
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Posted 3 weeks ago
“Really happy with the purchases. Easy ordering, quick delivery and pleased with overall service.”
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Posted 3 weeks ago
“BargainMax were quick to send my order, very pleased with the service. The toy is the start of Christmas present purchases. However, I felt the toy and found it pretty good quality, am happy with my purchase”
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Posted 3 weeks ago
“Excellent service all round”
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Posted 3 weeks ago
“They have a good range of toys at reasonable prices. Quick delivery and useful to have a low threshold for free delivery”
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Posted 3 weeks ago
True Toys is rated 4.6 based on 11,120 reviews