Login
Start Free Trial Are you a business? Click Here

True Toys Reviews

4.6 Rating 10,936 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,936 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Found this website when looking for a particular toy for my grandsons. Great site with excellent prices. They had the toy I wanted at a good price and it arrived quickly. Very pleased with my purchase.
Helpful Report
Posted 3 weeks ago
I’m not sure if this is a review of True Toys or Evri but my order was never attempted to be delivered and sent back. Is this because or packaging issues or because Evri are useless I don’t know? But all I know is my nephew didn’t get his birthday present on time.
Helpful Report
Posted 3 weeks ago
Hi Caroline, thank you for your feedback and for taking my call. I’m glad we were able to discuss the issue and get this resolved for you. We sincerely apologise that your order was not delivered as expected and, more importantly, that your nephew did not receive his birthday present on time. We completely understand how disappointing this must have been. Thank you again for your patience and for allowing us to resolve this with you. Many thanks, Grace TrueToys Customer Sevice Team
Posted 3 weeks ago
Really quick delivery, great items. Great value thanks again I really appreciate it.
Helpful Report
Posted 3 weeks ago
I ordered a gift for my daughters birthday. It wasn't received at Evri shop and appears to be on way back to shop with no valid explanation. I've contacted both Evri and True Toys in attempt to resolve, neither customer service has proved helpful. No gift and no refund a week later I'm still waiting and have raised a 2nd ticket with customer service.
Helpful Report
Posted 4 weeks ago
Hi Christine, thank you for your review. We’re sorry to hear about your experience and understand how frustrating this must be, especially with this being a birthday gift. I have attempted to contact you by phone to discuss the matter and find a resolution, but unfortunately we were unable to reach you. We have also sent an email so we can continue assisting you directly. Please respond to our email at your earliest convenience so we can look into this further and work towards resolving the issue. Many thanks, Grace TrueToys Customer Service Team
Posted 3 weeks ago
Great prices, great choices of toys for all ages and a quick delivery time with any orders made.
Helpful Report
Posted 4 weeks ago
I ordered a pac man pinball machine for my son’s birthday. A week later it hadn’t arrived. When I checked the courier tracking it said returned to sender as too big. This wasn’t the case as it was only 60cm. I phoned customer services and tried to order another but out of stock. I had to buy elsewhere. Needless to say I won’t be using True Toys again.
Helpful Report
Posted 4 weeks ago
Hi Victoria, thank you for your review. We’re sorry to hear about your experience, especially as this was intended as a birthday gift. We understand how disappointing it must have been for the order to be returned and for the item to be unavailable when you contacted us. We appreciate your feedback and are sorry we were unable to provide the experience you expected. Many thanks, Grace TrueToys Customer Service Team
Posted 3 weeks ago
I paid next day delivery for my item, but it took a week to arrive, but I did get my delivery charge refunded, I didn’t find the staff to be very helpful when I phoned them
Helpful Report
Posted 4 weeks ago
Hi Jennifer, thank you for taking the time to leave us a review. We’re sorry to hear that your order did not arrive within the expected timeframe and that you were disappointed with the assistance you received when contacting our team. We’re glad that your delivery charge was refunded, but we understand that this does not make up for the inconvenience caused. We appreciate your feedback and will take it on board as we continue to improve our service. Many thanks, Grace TrueToys Customer Service Team
Posted 4 weeks ago
Very quick service and very good price. Would use again.
Helpful Report
Posted 4 weeks ago
Very happy with item a service
Helpful Report
Posted 4 weeks ago
Found just what I wanted at a great price.
Helpful Report
Posted 4 weeks ago
The motorcycle faulty and they won’t replace it because they say it’s heavy weight no courier very unprofessional, waste of money
Helpful Report
Posted 4 weeks ago
Hi Adela, thank you for taking the time to leave us a review. We’re sorry to hear about the issues you experienced with the motorcycle and understand your frustration. We’re pleased that the matter has now been resolved, and confirmation has been sent to you by email. We apologise for the inconvenience caused and appreciate your patience while we worked to resolve this for you. Many thanks, Grace TrueToys Customer Service Team
Posted 4 weeks ago
It’s perfect and I love what I got at very affordable price for my baby
Helpful Report
Posted 4 weeks ago
Product ok. Delivery ok but after sales issue handling is the worst I’ve seen this year
Helpful Report
Posted 4 weeks ago
Hi Mike, thank you for taking the time to leave us a review. We’re pleased to hear that you were happy with the product and delivery. However, we’re sorry to hear that your experience with our after-sales service did not meet your expectations. We have reached out to you by email regarding the issue and hope to assist you further. We appreciate your feedback and apologise for the frustration caused. Many thanks, Grace TrueToys Customer Service Team
Posted 4 weeks ago
Worth the money light weigh and easy to put together little bit flimsy but my daughters love it
True Toys 5 star review on 9th August 2026
Helpful Report
Posted 4 weeks ago
I paid next day delivery on a 29th July 2026, my order did not arraive on the 30th July 2026, True Toys Customer Services said that I missed the time slot for next day delivery, they have refunded the next day delivery for which I did not ask for, but it is now the 9th August 2026 and I still have not received my item, I never requested a refund of the next day delivery fee, AI customer services say the parcel is still being deliverd, when I track the Order it has been saying it is at Mersery Side Delivery Deopt and has been since I placed my order. I have asked for a full refund and have purhased the toy from elsewhere.
Helpful Report
Posted 4 weeks ago
Hi Rosina, Thank you for taking the time to leave your review. We’re very sorry to hear about the delay with your delivery, and we completely understand how frustrating this must have been. I’m pleased to see that this has now been resolved. We sincerely apologise for the inconvenience and disappointment caused by the delay. We appreciate you bringing this to our attention, and we will continue to raise these matters with the relevant teams to help prevent similar situations from occurring in the future. Kind regards, Ella True Toys Customer Service Team
Posted 4 weeks ago
Beautiful gift for my daughter’s birthday.
Helpful Report
Posted 4 weeks ago
Excellent game Rummikub. Quick delivery.
Helpful Report
Posted 1 month ago
Brilliant and easy to order delivery great
Helpful Report
Posted 1 month ago
I brought my son spidey and friends toy quick delivery and the toy was great value for money too will . Definitely be getting Christmas presents from there too
Helpful Report
Posted 1 month ago
I purchased a scooter and guitar , they are both good quality. Ordering was easy either various payment options and delivery was quick, will definitely order again from True Toys.
Helpful Report
Posted 1 month ago
True Toys is rated 4.6 based on 10,936 reviews