Login
Start Free Trial Are you a business? Click Here

True Toys Reviews

4.6 Rating 10,930 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,930 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Very quick delivery,well packaged would definitely buy from this company again.
Helpful Report
Posted 3 weeks ago
Lovely items great value speedy delivery
Helpful Report
Posted 3 weeks ago
My daughter loves Play-Doh dry clay and this is the best price I’ve seen anywhere. I would definitely be shopping again on this site.
Helpful Report
Posted 3 weeks ago
Good product prompt delivery
Helpful Report
Posted 3 weeks ago
You advertise lots of items but when I order it hasn’t arrived The first time it was sent back do I know why -no Second time it’s delayed
Helpful Report
Posted 3 weeks ago
Hi Lynne, thank you for taking the time to leave us a review. We’re sorry for the inconvenience you experienced with the delivery. We can confirm that your order has since been delivered. We have also sent the delivery details to you by email for your reference. Thank you for your patience and understanding. Many thanks, Grace TrueToys Customer Service Team
Posted 3 weeks ago
Great price, great service
Helpful Report
Posted 3 weeks ago
Fantastic trustworthy site, had a big order and all was good and delivered fast. Packaged well thank you
Helpful Report
Posted 3 weeks ago
We bought a swing for our 3 year old granddaughter she absolutely loves it and it was a great purchase
Helpful Report
Posted 3 weeks ago
Pip and Posy toys for a great price and were difficult to find on the high street. Delivered so quickly too. Thank you!
Helpful Report
Posted 3 weeks ago
Order never arrived, very upset grand daughter
Helpful Report
Posted 3 weeks ago
Hi Tracey, thank you for taking the time to leave us a review. We’re sorry that your parcel was unable to be delivered. We’re pleased that our team was able to look into the matter and resolve this promptly for you. We understand how disappointing and frustrating delivery issues can be, and we appreciate your patience while we worked to put things right. Thank you for bringing this to our attention. Many thanks, Grace TrueToys Customer Service Team
Posted 3 weeks ago
Bought some eclipse glasses worked really well.
Helpful Report
Posted 3 weeks ago
Ordered scratch off pads that my granddaughter loves. Arrived quickly and in perfect condition.
Helpful Report
Posted 3 weeks ago
Sweet little helmet. Shame about the way it was packaged and sent. The box was far too large for the cycle helmet and had a gaping hole in it. No packaging inside to stop it moving around. Luckily it was intact, and is clearly down to the packers. The photo is before i opened it.
Helpful Report
Posted 3 weeks ago
Pleased with purchase..
Helpful Report
Posted 3 weeks ago
Found this website when looking for a particular toy for my grandsons. Great site with excellent prices. They had the toy I wanted at a good price and it arrived quickly. Very pleased with my purchase.
Helpful Report
Posted 3 weeks ago
I’m not sure if this is a review of True Toys or Evri but my order was never attempted to be delivered and sent back. Is this because or packaging issues or because Evri are useless I don’t know? But all I know is my nephew didn’t get his birthday present on time.
Helpful Report
Posted 3 weeks ago
Hi Caroline, thank you for your feedback and for taking my call. I’m glad we were able to discuss the issue and get this resolved for you. We sincerely apologise that your order was not delivered as expected and, more importantly, that your nephew did not receive his birthday present on time. We completely understand how disappointing this must have been. Thank you again for your patience and for allowing us to resolve this with you. Many thanks, Grace TrueToys Customer Sevice Team
Posted 3 weeks ago
Really quick delivery, great items. Great value thanks again I really appreciate it.
Helpful Report
Posted 3 weeks ago
I ordered a gift for my daughters birthday. It wasn't received at Evri shop and appears to be on way back to shop with no valid explanation. I've contacted both Evri and True Toys in attempt to resolve, neither customer service has proved helpful. No gift and no refund a week later I'm still waiting and have raised a 2nd ticket with customer service.
Helpful Report
Posted 3 weeks ago
Hi Christine, thank you for your review. We’re sorry to hear about your experience and understand how frustrating this must be, especially with this being a birthday gift. I have attempted to contact you by phone to discuss the matter and find a resolution, but unfortunately we were unable to reach you. We have also sent an email so we can continue assisting you directly. Please respond to our email at your earliest convenience so we can look into this further and work towards resolving the issue. Many thanks, Grace TrueToys Customer Service Team
Posted 3 weeks ago
Great prices, great choices of toys for all ages and a quick delivery time with any orders made.
Helpful Report
Posted 3 weeks ago
I ordered a pac man pinball machine for my son’s birthday. A week later it hadn’t arrived. When I checked the courier tracking it said returned to sender as too big. This wasn’t the case as it was only 60cm. I phoned customer services and tried to order another but out of stock. I had to buy elsewhere. Needless to say I won’t be using True Toys again.
Helpful Report
Posted 3 weeks ago
Hi Victoria, thank you for your review. We’re sorry to hear about your experience, especially as this was intended as a birthday gift. We understand how disappointing it must have been for the order to be returned and for the item to be unavailable when you contacted us. We appreciate your feedback and are sorry we were unable to provide the experience you expected. Many thanks, Grace TrueToys Customer Service Team
Posted 3 weeks ago
True Toys is rated 4.6 based on 10,930 reviews