True Toys Reviews

Name: True Toys
Address: True Toys, Devon Mill, Oldham, Manchester
Rating: 4.57

4.6 Rating 10,861 Reviews

90 %

of reviewers recommend True Toys

4.6

Based on 10,861 reviews

Shipping & Delivery
Delivery Methods	Courier

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

True Toys 5 star review on 2nd August 2026

Ana Rosa Flores Martin

True Toys 5 star review on 11th September 2025

Shahzad

1187

Anonymous

Anonymous // 01/01/2019

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“So dissapointed placed an order On 8th dec to still no order arriving try to contact You on many occasions to no avail . All i have asked is to be refunded as now i will have to purchase elsewhere”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, I can see a member of our team has been in touch and a refund was issued to you regarding this. Thank you, Bargain Max

Posted 3 years ago

“I must admit I was skeptical buying from here because of the negative reviews but you’re going to get negative reviews on every website - I am absolutely chuffed that my order arrived even earlier than expected and I will definitely use bargainmax again thank you so much 🥰”

Helpful Report

Posted 3 years ago

“Tried contacting you several times using several different platforms with no response. ordered over two weeks ago and no update for over a week! When looked at reason on delivery, it states courier was unable to get within geofence and is manifested for delivery, however same order placed a day later appeared straight away! Please can someone contact me with information about the missing order as I am going to have two very upset children!”

Helpful Report

Posted 3 years ago

Hi Kim, Thank you for your feedback, I can see one of our team members has now been in touch and a refund was issued to you. Thank you, Bargain Max

Posted 3 years ago

“Bargain max have saved Christmas!! I ordered my daughter main present on the 14th December (last minute I know😖) but it arrived today (20th December) and I couldn’t be happier. Was kept up to date with emails, and was able to get in touch if needed. Will definitely be using them in the future and will highly recommend. I was sceptical at first as there were so many mixed reviews but I suppose that’s always going to be the case with any company! Thank you so much Bargain max, I will have a very happy girl on Christmas morning😊😊”

Helpful Report

Posted 3 years ago

“I wait for my little daughter present. You use evri to be delivered. Why?? Useless company. They can t deliver my parcel. They can t do it even to a drop point. Try to contact them and they charged me 6 pounds for a single call .this is ridiculous!! First time i bought for you. Very bad experience.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, I do apologise for the issues you have had, I can see a member of our team has now been in touch with you to resolve the issue. Thank you, Bargain Max

Posted 3 years ago

“Customer service is ridiculous! My things been lost in transit and I have messaged 4 times. This was a Christmas gift that probably won’t be here on time now !!!”

Helpful Report

Posted 3 years ago

Hi Nicole, Thank you for your feedback, I am sorry for the issues you have had in receiving your order. I can see a member of the team has now gotten in touch to resolve the matter. Thank you, Bargain Max

Posted 3 years ago

“Ordered 20inch huffy antifreeze bike 12.12.22 came yesterday 19th so fast delivery but a toddlers bike huffy delirium 16 inch bike was in the box furiously an undertstament considering there is no way other than email to contact this company I have purchased before never had a problem u til now so my.son now has no bike and some other little boys has no bike 6 days before Xmas.”

Helpful Report

Posted 3 years ago

Hi Carley, Thank you for your feedback, I am sorry you have received the incorrect bike so close to Christmas. A member of our team has now contacted you to resolve this matter. Thank you, Bargain Max

Posted 3 years ago

“Have not received item sent out 5th evri not received parcel asked for money back nobody has even been InTouch with me”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, I do apologise for the issue with your order. I can see my colleague has been in touch and a refund has been issued to you as requested. Thank you, Bargain Max

Posted 3 years ago

“I'd put a 0 to be honest. I've tried calling you re a christmas present I ordered for my 6 year old grandson nearly 2.weeks.ago. it stated jt was with Evri but its been dispatched to me.from Evri on the 9th of December uet I.still.dont have ot. I have asked mymEvri guy and he's not had it. I have paid £70 odd for this and I don't have the goods. My.gramdson.will be really upset.”

Helpful Report

Posted 3 years ago

Hi Tracy, Thank you for your feedback, I do apologise you have had issues with your order and that you have still not received this item. I can see a member of our team has been in touch and a refund has been issued to you. Thank you, Bargain Max

Posted 3 years ago

“I’ve ordered quite a few times now off of BargainMax and it’s only been a great service and really fast delivery, really competitive prices and a lot of products you can’t find anywhere else!”

Helpful Report

Posted 3 years ago

“I ordered an item on the 6th of December and knew it would be late but I thought I would of got it by now ! Do not use this website guys”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, I do apologise for the delay with your order. A member of our team has contacted you to get the matter resolved for you. Thank you, Bargain Max

Posted 3 years ago

“After purchasing Xmas presents and receiving them boxed up with flimsy cellotape it appears one item was missing. Completed a form on the website and not had a response or refund. Very disappointed.”

Helpful Report

Posted 3 years ago

Hi Sarah, Thank you for your feedback, I do apologise you were missing an item from your order. I can see a member of our team has been in touch and a refund was issued for the missing item. Thank you, Bargain Max

Posted 3 years ago

“My £279 item is missing. Please help as your not responding to emails and your phone line is non existent”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, I do apologise for the issues you have had with this order. I can see my colleague has been in touch and a refund has now been issued to you. I do apologise for this. Thank you, Bargain Max

Posted 3 years ago

“I ordered christmas presents on the 14th of November which I haven't received. The help line is a voice mail to an email that keeps bouncing back to me. I have had to replace the presents in another shop so I am out of pocket twice.”

Helpful Report

Posted 3 years ago

Hi Adele, Thank you for your feedback, A member of our team has now contacted you to resolve the issue. I do apologise for the issues you have had in receiving your order. Thank you, Bargain Max

Posted 3 years ago

“21 days ago I placed an order. I Still haven't received my items I took into consideration the delays in postage however I did expect the items i ordered in November to arrive before Christmas. I'm getting nowhere with emails. The items have since disappeared from the website so they can't be replaced and without a refund I can't actually rebuy them. I'm absolutely gutted as they're the items off my daughters letter to santa.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback and I do apologise that you have not received the entirety of your order. I can see my colleague has been in touch and has issued a refund to you for the items. I do apologise again for this and for our delay in response. Thank you, Bargain Max

Posted 3 years ago

“Ordered 4 items on 20th November, received 1 item and am still waiting for the other 3, xmas is a week tomorrow and I need to take presents to grandchildren next week, not happy at all with the service.”

Helpful Report

Posted 3 years ago

Hi Jane, Thank you for getting in touch, I do apologise there has been an issue in receiving your order. I can see my colleague has been in touch and has processed a refund to you for the missing items. Thank you, Bargain Max

Posted 3 years ago

“Still waiting on a parcel that was dispatched the 6th December, tried contacting customer services several times and no one is getting back to me.”

Helpful Report

Posted 3 years ago

Hi Erin, Thank you for your feedback, I do apologise for the issues with your order. I can see one of my colleagues has now contacted you and the refund you requested has been processed. Thank you, Bargain Max

Posted 3 years ago

“Bargainmax toys are any parents dream site for toys and nursery items the choices prices and delivery are amazing have top of the range goods so before you go elsewhere have a peak you will not be disappointed”

Helpful Report

Posted 3 years ago

“If I could leave a zero star review I would , placed order 4th of December and waited to over a week to be told one of my items was out of stock . To them wait nearly another week to be told it looks like my other item is lost . How can I order he lost of it never left you ? No tracking was provided . I was told I’d receive a refund three days ago which I’m yet to receive .”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, I do apologise you have had issues receiving your order. I can see my colleague has been in touch and a refund has been processed for you. This should now be showing in your original payment method. If you have any more issues please get back in touch. Thank you, Bargain Max

Posted 3 years ago

“I never ever write reviews but I wanted to for this site because they've honestly saved christmas and my sons birthday (10 days before) this year, we've struggled this year due to family issues so my son really deserves the world this time and without this site I couldn't have got even half of the things my son has asked for, let alone on time but it's always cheaper they always have what he's asked for or the closest thing to it and it always arrives so quickly. Best site out there if you have kids!”

Helpful Report

Posted 3 years ago

True Toys is rated 4.6 based on 10,861 reviews