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True Toys Reviews

4.6 Rating 10,866 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,866 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Ordered 4 items on 20th November, received 1 item and am still waiting for the other 3, xmas is a week tomorrow and I need to take presents to grandchildren next week, not happy at all with the service.
Helpful Report
Posted 3 years ago
Hi Jane, Thank you for getting in touch, I do apologise there has been an issue in receiving your order. I can see my colleague has been in touch and has processed a refund to you for the missing items. Thank you, Bargain Max
Posted 3 years ago
Still waiting on a parcel that was dispatched the 6th December, tried contacting customer services several times and no one is getting back to me.
Helpful Report
Posted 3 years ago
Hi Erin, Thank you for your feedback, I do apologise for the issues with your order. I can see one of my colleagues has now contacted you and the refund you requested has been processed. Thank you, Bargain Max
Posted 3 years ago
Bargainmax toys are any parents dream site for toys and nursery items the choices prices and delivery are amazing have top of the range goods so before you go elsewhere have a peak you will not be disappointed
Helpful Report
Posted 3 years ago
If I could leave a zero star review I would , placed order 4th of December and waited to over a week to be told one of my items was out of stock . To them wait nearly another week to be told it looks like my other item is lost . How can I order he lost of it never left you ? No tracking was provided . I was told I’d receive a refund three days ago which I’m yet to receive .
Helpful Report
Posted 3 years ago
Hi, Thank you for your feedback, I do apologise you have had issues receiving your order. I can see my colleague has been in touch and a refund has been processed for you. This should now be showing in your original payment method. If you have any more issues please get back in touch. Thank you, Bargain Max
Posted 3 years ago
I never ever write reviews but I wanted to for this site because they've honestly saved christmas and my sons birthday (10 days before) this year, we've struggled this year due to family issues so my son really deserves the world this time and without this site I couldn't have got even half of the things my son has asked for, let alone on time but it's always cheaper they always have what he's asked for or the closest thing to it and it always arrives so quickly. Best site out there if you have kids!
Helpful Report
Posted 3 years ago
I have used this company before and never had any issues. However I now have 2 orders in the EVRI/Hermes parcel system one since 4/12 and the other since 21/11. The tracking has not updated. I have raised complaints via PayPal after no response from Bargain Max so hopefully I will get a refund at some point. Bargain Max please stop using this poor delivery company called Evri they are severely letting your business down- read you other reviews of late.
Helpful Report
Posted 3 years ago
Hi, Thank you for your feedback. I do apologise that you have had an issue receiving your order. A member of our team has now reached out to you to get this matter resolved for you. Thank you, Bargain Max
Posted 3 years ago
Placed order and only 1 shipment arrived: spent a week chasing it to be told it’s lost. Then told order would be dispatched that day and here within 72 hours. I am still awaiting confirmation and tracking numbers for them. No phone number to speak to a person just email with slow response. This was ordered in November to ensure Christmas delivery.
Helpful Report
Posted 3 years ago
Hi, Thank you for your feedback, I do apologise for the issues you have had. I can see a replacement was sent out to you and received. If you have any more questions please get back in touch, Thank you, Bargain Max
Posted 3 years ago
No show on item ordered on 22.11.22 Emailed numerous times and taken my money. Had no reply
Helpful Report
Posted 3 years ago
Hi, Thank you for your feedback, I am sorry you have experienced issues with receiving your parcel. I can see a member of our team has been in touch and a refund has been issued to you. If you have any more questions please get back in touch.
Posted 3 years ago
The telephone number does not work, ignoring emails. No dispatch after seven days, let alone delivery.
Helpful Report
Posted 3 years ago
Hi Andrew, Thank you for your feedback, we apologise you have experienced issues with your package and apologies for the delay in our response. I can see that this was refunded and a member of our team has been in contact with you. If you have any more questions please get back in touch.
Posted 3 years ago
Worst service no phone number no email response!! I had a order in November and it’s still showing as dispatched!!! And we’re in December now never ordering from this site again I lost over 100£ disgusting!
Helpful Report
Posted 3 years ago
Hi Brigita, Thank you for your feedback, we apologise you have experienced a delay in response, I can see that this was refunded and a member of our team has been in contact with you. Please if you have any more questions please get back in touch.
Posted 3 years ago
Tried to place an order last night it took the payment x2 and the order didn’t go through can not get hold of the company im extremely upset as this was my daughters main present for Xmas that I have saved up for n now I have been scammed out of £100
Helpful Report
Posted 3 years ago
4 items were missing from my order, poor communication, ordered a month ago!
Helpful Report
Posted 3 years ago
Dreadful - Order marked as shipped but no tracking details Quoted 4-6 days from order to delivery - now 15 days since order placed No Reply from Phone Number No reply to email sent via their web site Avoid - Companies should not be in business if they treat customers like this
Helpful Report
Posted 3 years ago
My parcel has been delayed since Friday with no means to contact yourself I am not impressed seen as I placed order beginning of December
Helpful Report
Posted 3 years ago
My order only had 2 items instead of 3 that was purchased and paid for. Have now sent a second message as had no response to first message even though 3 working days have passed. Dispatch note stated 3 items being delivered in one package only 2 were in the box. These are Christmas gifts for my grandsons I cannot give to two of them and not the third. Very disappointed and stressed as Christmas is very near.
Helpful Report
Posted 3 years ago
Great site always use for birthday and Xmas presents, quick delivery and often cheaper with extra discounts
Helpful Report
Posted 3 years ago
i have not received 3 of the items I ordered no reply to contact via their website in over a week the phone number on their website doesn't work Rubbish customer service
Helpful Report
Posted 3 years ago
Worst company, no customer services. They don't reply to their emails and their phone line is a hoax it doesn't work. Paid and never got my order. An absolute scam
Helpful Report
Posted 3 years ago
No contact number No response via email Placed order 1st December Money been taken from account and nothing back. Avoid at all costs
Helpful Report
Posted 3 years ago
Never received my parcel and had no emails back
Helpful Report
Posted 3 years ago
True Toys is rated 4.6 based on 10,866 reviews