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True Toys Reviews

4.6 Rating 11,157 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,157 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Ordered an item 2 weeks ago, it’s never arrived! Trying to speak to customer service is an absolute joke- they promised a call back a week ago and I’ve heard nothing. The order was for my sons birthday in 2 days time and it’s clearly not going to arrive in time … thanks for spoiling his 2nd birthday”
Helpful Report
Posted 3 years ago
“Not only was my item in the sale, I was also able to have another £10 off... I couldn't believe it! Really swift delivery, especially as there was a bank holiday in-between. Can't wait to see my Grandson enjoying his 'ride'”
Helpful Report
Posted 3 years ago
“Brilliant prices and 1 of the toys was only on this site. I have told family and friends about this site as it's refreshing to see the different items that you stock I have 3 granddaughters under 10, 2 great grandchildren ages 4yrs and 1 month so I will be using this site for years. Great delivery too.”
Helpful Report
Posted 3 years ago
“Never received my parcel. Advise people not to use this shop.”
Helpful Report
Posted 3 years ago
“Excellent”
Helpful Report
Posted 3 years ago
“Easy to use great quality products great prices and fast delivery 👍 👍”
Helpful Report
Posted 3 years ago
“I ordered the Nerf Trilogy late on 12th April. It was delivered extremely promptly on 14th April. I certainly can't fault that service and can understand why your company receives so many highly complimentary reviews. I can definitely recommend Bargain Max to friends and very much look forward to shopping with you again.”
Helpful Report
Posted 3 years ago
“My first order payment never worked so I reordered it again got that order but still getting told by Klarna that it’s still on my account as you have not reported to them that I never got the first order Shocking as am fed up calling about it and nothing getting done bad bad customer service”
Helpful Report
Posted 3 years ago
“I purchased 2 LOL big hair dolls and they were delivered by courier 2 days after placing my order. I am very impressed with the service supplied by barginmax. The prices are the best and the delivery was quick. I will be definitely shopping with them again.”
Helpful Report
Posted 3 years ago
“I have used them twice and so far so good. Prompt delivery and prompt responses from customer services, who have helped resolve issues in a timely manner - thank you! Very very good prices too!”
Helpful Report
Posted 3 years ago
“Order arrived 3 days after initially placed - quick and hassle free. Will order from here again. Best price too!”
Helpful Report
Posted 3 years ago
“Ordered and paid for next day delivery, 4days later and still not received anything thank u for spoiling my sons 7th birthday”
Helpful Report
Posted 3 years ago
Hi, We do apologise that there was an issue with your delivery, I have looked into your order and can see that you have spoken to remember of our staff and that the issue has now been resolved. Unfortunately I can see that the courier appears to have lost the delivery and we issued a replacement on a next day service. Thank you BargainMax
Posted 3 years ago
“Lovely services , very fast delivery, great customer service, very helpful , very understanding , fast respond , lovely doll I had in hood price thanks a lot”
Helpful Report
Posted 3 years ago
“I love this site, I always come here to check prices as the packing always tends to be better than the other sites, and most of the time the toys are cheaper too and with free delivery. The customer service was excellent when we did have an issue over Christmas, it was resolved with plenty of time. I've recommended it to all of my friends.”
Helpful Report
Posted 3 years ago
“was looking a presents for my pokémon crazy sons birthday and stumbled across this website and found things i haven’t seen in smyths. so he is going to be so happy”
Helpful Report
Posted 3 years ago
“Great company So many negative comments, Which i believe are fake tbh jealous . As i have never had a problem with any item. I order quiet alot for my children during there birthdays and christmas”
Helpful Report
Posted 3 years ago
“I ordered from Bargain Max at the end of November. The parcel got to Evri on the 6th December, where it was stuck. I was informed by Evri to get in contact with the sender. I tried to get in contact with Bargain Max, by message it wouldn't send , by phone the line was constantly busy, by email which was ignored. I eventually got it after Christmas. I will not be ordering from Bargain Max again.”
Helpful Report
Posted 3 years ago
Hi Joan, Thank you for your review, I can see from the correspondence that you got in touch on the 16th of December and had an email response that same day. On the 19th of December, you were refunded for this and were informed and once again were later informed of the refund on the 4th of January. Thank you, Bargain Max
Posted 3 years ago
“I ordered because of quick delivery then next day say they can't deliver as promised so 1st and last time I'm using this company”
Helpful Report
Posted 3 years ago
Hi William, Thank you for your review, I do apologise for this, I can see a member of our customer care team was in touch to make you aware of this and a refund was issued to you for the postage due to an issue in our warehouse. Thank you, Bargain Max
Posted 3 years ago
“Shoped around on the internet for 150 Mega Bloks and BargainMax were by far the cheapest at least. I ordered them on the 1st of february and they arrived on the 3rd of February. I would order again with no hesitation”
Helpful Report
Posted 3 years ago
“We were trying to place a large order for our daughters 6th Birthday. Really happy with all the choice and the prices. When going through the payment the page kept crashing when trying to pay by Debit card. I logged a ticket with customer services prompted by a banner saying 20% off if you’ve experienced an issue placing an order, I expected to wait days but was lucky enough to get an email through 5 minutes later from Dan McKay. Dan was amazing, helped get us the 20% off code and made sure the payment was successful. He even wished our daughter a happy birthday! Dan if you read this you’re a credit to the company! Thanks again”
Helpful Report
Posted 3 years ago
True Toys is rated 4.6 based on 11,157 reviews