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True Toys Reviews

4.6 Rating 10,878 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,878 reviews
Shipping & Delivery
Delivery Methods
Courier
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

Placed an order for my daughters Christmas present on 1st December and have heard nothing since and it’s now the 9th! When I’ve emailed I’m getting no luck. Have looked at your Facebook page and it seems alot of people are not getting Their orders! If you can’t cope with the demand don’t take the money or at least update your customers on what’s going on!
Helpful Report
Posted 3 years ago
Still waiting on an order and I’ve emailed with no response and you can’t contact them over the phone for information on your order. No idea where my order is!!
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Posted 3 years ago
Bargain max has saved me a fortune, easy to order and fast delivery, thank you.
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Posted 3 years ago
No way of contacting them to say they have not delivered my package! I have only used this site once, never again! The telephone number they have on the website just is a loop of someone telling you to go to the website. I have no idea where my package is (the tracking on the website is useless) and no idea how to get a refund.
Helpful Report
Posted 3 years ago
I recently placed an order with Bargin Mac and I wasn’t happy with what was received. I ordered two items and only received one. The box it came in was ripped to pieces and the delivery note had been left outside the box. We know someone has definitely tampered with it. However. Trying to get in contact with Bargin Max is another problem. The contact number doesn’t work and I’ve waited nearly 7 days for someone to get back to me. I’m extremely unhappy as it’s coming up to Christmas, everyone is finding it hard and all I expect is some communication. Please contact me asap
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Posted 3 years ago
Ordered on 19/11 it is now 7/12 it appears to be at the evri depot. Can't speak to evri or bargainmax 🤬 Was my first time ordering will also be my last
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Posted 3 years ago
Still waiting for an item missing with Evri ordered over 2 weeks ago. Impossible to get in touch with bargain max by phone or email.
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Posted 3 years ago
No Order ! No refund either ! No reply from numerous attempts at contact ! Save yourself a headache and shop elsewhere !
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Posted 3 years ago
Happy with the items but not happy about how a box with a £60 item wasn't sealed at all! No tape has even been put on the box so was wide open when I received it! Could easily have been stolen or damaged!
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Posted 3 years ago
Hi Lisa, Thank you for your review, We do apologise for this and we are looking into how we can better package our items to ensure orders are received in good condition. Thank you, Bargain Max
Posted 3 years ago
My grandchildren loved the toys I got for them I've told all my family and friends to go on the site which some have done and got toys for these children
Helpful Report
Posted 3 years ago
Can't contact company or evri as parcel went missing on 28th Nov at evri depot
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Posted 3 years ago
Purchased item. after a 10 day wait finally arrived. Packaging was just a flimsy cardboard box with minimal celotspe. No protective packaging at all. As a result item arrived with damage. Part of the toy had snapped in two places making the item worthless. emailed within 10 minutes of receiving to advise of damage. Automated reply saying would be in contact in one working day. 12 days on and still no reply. Was first time using bargain max but will not use again. Which is a shame as there were further items I wanted to purchase.
Helpful Report
Posted 3 years ago
Can’t contact the company and my order has gone missing
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Posted 3 years ago
Order despatched 22/11/22... Evri haven't received it yet, where is it! Phone line doesn't work, noone returns emails I WANT MY TOY OR MY MONEY BACK!!
Helpful Report
Posted 3 years ago
At first I was very wary about this site as I has been scammed before,I needed to get my grandson a special xmas gift as I had got all his sisters,shes easy to buy for but boys i find a lot harder,and they both live with me so i wanted to get it right.and i found this go cart,at a real good price here at Bargin Max i paid,and waited but nothing,eventually I had a email to say it was with the courier,but still it never come,,I found out from the courier services that my parcel had in fact been taken or lost within that journey of ,,to courier to coustomer,,i emailed Bargain Max and had a very quick response from a lady called Leah who offered me a full refund or reorder I wanted to reorder, so that's what I did,although it may not of got to us in the 48hours we were told after that's fine as there were postal strikes,but this company is real it sells loads of stuff at Bargain prices, ,Thank you Bargain Max.co.uk for the support and for getting my order sorted our.
Helpful Report
Posted 3 years ago
Delivery still not arrived, no way to contact BargainMax other than email and they don’t respond. The delivery company will only deal with the sender so now forced to get my bank to recover my money.
Helpful Report
Posted 3 years ago
I haven’t received my order!! It has been at Evri local depot since 30th! To be fair it is Evri’s fault but I have no way of contacting them directly and Bargainmax have been unresponsive to my emails!! I am supper annoyed for this frustrating experience!
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Posted 3 years ago
This company took 3 lots of payments out of my bank when I only ordered 1 item once and I never received a confirmation email. They have not responded in 2 days and the money has not bounced back into my account so I am now £70 down and no contact. I would avoid this company at all cost.
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Posted 3 years ago
Ordered Christmas presents 3 weeks ago still not received them getting worried now
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Posted 3 years ago
I have used Bargain Max numerous times and never had a problem. Products have been well packaged fast delivery and shipping details have always been provided. Items I received where as described and Brilliant prices. Will definitely continue using 😄
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Posted 3 years ago
True Toys is rated 4.6 based on 10,878 reviews