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True Toys Reviews

4.6 Rating 10,913 Reviews
90 %
of reviewers recommend True Toys
4.6
Based on 10,913 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

The worst service ever!!! Never back again!!! Its 7 days since I ordered next day delivery! Still no order,upset child without birthday present! Please don't buy here!!!!!
Helpful Report
Posted 4 years ago
Hi, I'm sorry about that! As your order was placed over the bank holiday weekend, it was dispatched on the next working day. Unfortunately, your parcel was lost in transit and has now been replaced. Thanks and I'm sorry for any inconvenience caused, BargainMax Customer Care
Posted 4 years ago
Paid for next say delivery still waiting 4 days later
Helpful Report
Posted 4 years ago
Hi, I'm really sorry about that! Please get in touch with us at support@bargainmax.co.uk so we can look into this for you without delay. Thanks, BargainMax Customer Care
Posted 4 years ago
Thomas 10 inch bike. Built it one of the nuts was on so tightly we couldn't get it off. Spoilt the day and can't put stabilisers on as nut won't budge
Helpful Report
Posted 4 years ago
Minecraft book and potty my son loves the potty the sounds of flushing the potty makes it like he on a big boy toilet and the songs for brushing your teeth and washing you hands teaches more progress with it all it is the best one to buy and it can be used for a seat and a step to reach the sink and it was cheaper then in the shops thank you bargain max I'll be using you again
Helpful Report
Posted 4 years ago
DO NOT SPEND YOUR MONEY ON THIS SITE!!! Absolutely appalling customer service. Spent a lot of money and chose next day delivery and did not receive my order still a week later. No matter how many times I call, no one can give me any answers as to where my order might be and are refusing me a refund until the order is delivered. Nothing short of disgusting
Helpful Report
Posted 4 years ago
I'm sorry about the delay with your order. I can see a replacement has been sent and received. Thanks!
Posted 4 years ago
Ordered a fisher price bath, ordered on this site and paid more for this specific one and received a totally different bath. The bath I received is £10 cheaper than what I paid! I don’t have the time to take it back as it’s now needed for a baby. Terrible won’t be using this site again.
Helpful Report
Posted 4 years ago
Hi We really do aplogise this has happened please do get in touch we can offer a simple solution always. Many thanks, Customer care customercare@bargainmax.co.uk
Posted 4 years ago
Brillant get lovely stuff for grandchildren love it thank you so much
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Posted 4 years ago
Fantastic and quick service will definitely use again
Helpful Report
Posted 4 years ago
Thank you. Great review
Posted 4 years ago
Been waiting over 2 weeks now since my order was despatched. Contacted this company who are making me wait longer!! Sons birthday been and gone. Upset boy without a gift. I’m furious
Helpful Report
Posted 4 years ago
Hi, I can see that we supported by despatching on express and did manage to deliver the wanted item the next day for you. We apologize that you had this experience initially with our carrier Many thanks Charlie
Posted 4 years ago
Fantastic customer service and great prices.
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Posted 4 years ago
Thank you for taking the time to review
Posted 4 years ago
I ordered a dolls house it came all chipped and some of the wood was cracked this was disappointing as it was Christmas Eve I realised and when you pay 231pound you done expect it to be damaged
Helpful Report
Posted 4 years ago
Hi we want everyone to have the best possible experience with all our toys so please do get in touch and the team will of course support this failure for you either via https://www.bargainmax.co.uk/help or alternatively email us at support@bargainmax.co.uk Many thanks, Customer care
Posted 4 years ago
fantastic thank you fast delivery.
Helpful Report
Posted 4 years ago
Thanks for the great review
Posted 4 years ago
Terrible company WATCH OUT FOR FAKE REVIEWS !! BOUGHT A NERF GUN ITEM WAS A RETURN AND NOT WORKING. THANKS THAT WAS A CHRISTMAS PRESENT. DONT USE NOT WORTH IT.
Helpful Report
Posted 4 years ago
We are disappointed to hear you are unhappy with your recent purchase we would like to reiterate that none of our returns are reshipped if faulty. If you contact our support team they will be happy to assist you with this purchase in full either via our help pages https://www.bargainmax.co.uk/help. Or please email us directly on the email support@bargainmax.co.uk kind regards Customer care.
Posted 4 years ago
Amazing service very quick!!!!!
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Posted 4 years ago
We aim to please :) Thanks for the review
Posted 4 years ago
1st time i ordered eas cheaper than anywhere else. I selected normal delivery and received it next day ... superb service
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Posted 4 years ago
Great Review thanks
Posted 4 years ago
If you don’t want your kids disappointed stay away from this company, ordered a gift didn’t arrive,complained and was completely ignored, no refund,nothing, honestly don’t lose your money
Helpful Report
Posted 4 years ago
We have had no correspondence from you to support this non-delivery please email support@bargainmax.co.uk and the team are here and more than happy to resolve any problem or non-delivery for all our customers Many thanks Customer care
Posted 4 years ago
Awful website awful company. So I went to buy a baby chair and it said on sale 53.99 and when it said sign up for email for offer. Put in offer code after an awful time waiting for this email and the cost was higher than 53.99 because it hadnt put on tax ? It's a uk site why? Didnt buy from here. On top of that website slow and full of errors. Really annoyed me trying to navigate. God only knows what the products would be like and service.
Helpful Report
Posted 4 years ago
Excellent price and fast delivery, very happy
Helpful Report
Posted 4 years ago
Thanks for the review
Posted 4 years ago
Fast delivery and excellent toys! Reasonable prices for the cocomelon and peppa pig toys. My sons in love with the JJ doll and all the rest! already made 4 orders and one was for just one thing! Customer service was always available and the app was easy to explore.
Helpful Report
Posted 4 years ago
Thanks for your great feedback and review
Posted 4 years ago
I always order from bargain max such a brilliant site toys are always cheaper than elsewhere and always such a speedy delivery thankyou so much for brilliant service 👌🙌
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Posted 4 years ago
Thanks for the great reveiw.
Posted 4 years ago
True Toys is rated 4.6 based on 10,913 reviews