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True Toys Reviews

4.6 Rating 11,167 Reviews
89 %
of reviewers recommend True Toys
4.6
Based on 11,167 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read True Toys Reviews

About True Toys:

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out.

We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything.

Delivering the true value of play

We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making.

Let kids just be kids

More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us.

Our Values
Everything we do comes back to four things that make us who we are:

Trust
Honest Prices and recommendations you can rely on.

Real
No gimmicks, just genuine choices for real families.

Understanding
We're parents, and big kids ourselves, so we get it.

Energy
Because play should always feel like fun

Visit Website

Phone:

0333 011 0695

Email:

support@truetoys.co.uk

Location:

True Toys,
Devon Mill,
Oldham
Manchester
OL8 4QJ

“Excellent as always. Great price, great product and great surface”
Helpful Report
Posted 4 years ago
“One of, if not the best online retailers in customer service bar none! Two of my items ordered from them came with quite bad manufacturing defects. After literally a 3 minute phone call and some images sent of the defects, they had two replacements dispatched to me on next day delivery! Not only this but they said to donate the defective items to a charity or something as they had no use for them! You just don’t get companies like this in this day and age! Genuinely amazing customer service and they will now be my go to for all items I look for in the future! Would rate them 6 stars out of 5 if I could!”
Helpful Report
Posted 4 years ago
“Fast delivery, good prices!!”
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Posted 4 years ago
“Good fast delivery cheap prices and got to use it with clearpay which is even better.”
Helpful Report
Posted 4 years ago
“My box does not have all the required bones to make a full skeleton. One egg is empty. My child is very disappointed.”
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Posted 4 years ago
“Excellent service delivered on time fast and efficient”
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Posted 4 years ago
“Excellent! Used twice now and on both occasions, item cheaper than elsewhere, free delivery and arrived in a couple of days. Will definitely be shopping with them again, highly recommend!”
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Posted 4 years ago
“Fast delivery All items in perfect condition Amazing prices Good all round tbh Will recommend”
Helpful Report
Posted 4 years ago
“I ordered a item for my daughters birthday with enough time for delivery everything was going smoothly until my order was supposed to be delivered but wasn’t and tracking wasn’t helpful at all. I first spoke to a lady who was patronising and rude, I asked for someone above her, for her to tell me there wasn’t anyone. After a few moments I was then put through to a gentleman who dealt with everything how he should with no attitude or patronisation. I was reassured my item would be there as it was at my local depo I’m glad I did worry and ordered from the entertainer. I was then told I could keep the item if it arrived which it did 2 weeks later. I’ll never buy from bargain max again. The stress wasn’t necessary along with the attitude from the First Lady I spoke to.”
Helpful Report
Posted 4 years ago
“Nothing wrong with the company good quality toys but poor delivery service as didn’t receive products I ordered”
Helpful Report
Posted 4 years ago
“Bought Pokémon rucksack for my grandson’s birthday, haven’t yet given it but am sure he will love. Good service from BargainMax”
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Posted 4 years ago
“Excellent products at an amazing price excellent delivery highly recommend 10/10 service 5 ⭐️”
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Posted 4 years ago
“Didn't receive the item even tho it was updated as delivered”
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Posted 4 years ago
“Easy to Order online, Delivery was very good, Grandchildren love it, Easy to Assemble, Stricking Colour's, Room for 3 little one's.”
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Posted 4 years ago
“Delivery absolutely shocking you need to find a better courier other than EVRI aka hermes terrible service won't be using again”
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Posted 4 years ago
“Great product selection, very happy with my purchase.”
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Posted 4 years ago
“Items were dispatched on time and were well packed. Grandchildren were very happy with their presents! Have purchased before and will definitely purchase again.”
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Posted 4 years ago
“Good value and a good delivery service.”
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Posted 4 years ago
“Good product, I’ve ordered 1 has a hole in and just deflated straight away, only reason for 1 star less was due to me emailing and not getting a response about The faulty one”
Helpful Report
Posted 4 years ago
“Perfect gift for granddaughter who loved it, and it arrived on time with secure packaging.”
Helpful Report
Posted 4 years ago
True Toys is rated 4.6 based on 11,167 reviews