Really disappointed with the service recently. We have been a loyal customer with Badgemaster for some time. I requested my colleague to order a badge online, and unfortunately needed to cancel it the next day. Badge was ordered in the afternoon, cancellation request the next day and cancellation was denied. Not even a change requested to the name on the badge to at least be able to re-purpose it. Perplexing, because we are told it could take 14 days for the badge to arrive when we called for order updates in the past. Hence, we need to plan orders in advance. Disappointed! It's a badge in the bin when recycling is a big thing.