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Badgemaster Reviews

4.4 Rating 710 Reviews

85 %

of reviewers recommend Badgemaster

Company Reviews

4.4

Based on 710 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Badgemaster 5 star review on 12th March 2024

Badgemaster 5 star review on 24th December 2023

Badgemaster 5 star review on 25th March 2023

Badgemaster 5 star review on 27th November 2022

Badgemaster 5 star review on 20th November 2022

Badgemaster 5 star review on 12th June 2022

Badgemaster 5 star review on 4th September 2021

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Average delivery time is 6 to 8 weeks if the order is chased regularly! orders need to be chased every time and despite chasing it takes weeks to receive the order and the customer service team promoted to look into the issue and do not get back to the client with a solution”

Thank you Manuela for sharing your review. We’re disappointed to know of your recent bad experience with us. We have been extremely busy in recent months and are sorry we could not deliver our high-quality service in your interaction with the business, we apologise for the inconvenience caused. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message.

“I have had terrible service recently , they do not answer calls , I cant get any update for my orders placed in march on emails , not sure what more I can do to know what has happened to my order. not good at all”

Thank you Pascal for your review. We’re sorry to hear you've had a frustrating experience and appreciate you taking the time to bring this issue to our attention. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message. In the meantime, please do not hesitate to contact us on 01623 723112 for a direct chase on your order.

“I was very disappointed with the delivery time for the badges. It took over a month to get the badges from a web site promise of 3-5 days. I rang every week and kept getting various 'reasons' why they were not ready. It would have been helpful if the delivery expectation had been set properly in our initial conversations about the design or an honest answer given to my enquiries. The badges are great, but I wouldn't use Badgemaster again.”

Hi Robin, thank you for leaving your feedback. We strive incredibly hard to make every customer experience enjoyable and for that, we’re sorry we’ve not been able to meet your expectations this time. We have unfortunately had some technical issues with our website in trying to update this information and are currently in the process of getting this resolved. We really appreciate you taking the time to share your feedback and bringing your experience to our attention. If there is anything we can do to further assist you, please do not hesitate to contact us at customerservices@badgemaster.co.uk, alternatively, you can call us on 01623 723112.

“Shocking customer service, shockingly bad delivery time took nearly three months for my order to arrive. I will never use this company again.”

“Ordered 2 badges with 2 different names on them several weeks ago. Within a week 2 badges came with the same name on them. Phoned customer services same day to which was told it would be looked into and resolved. That was 4 weeks ago now and still not had any correspondence. Will never use again!!!!”

“badge designer is buggy, designed a badge using an existing order. Finished product came as the old order, new design had not pulled through/saved.”

“We still not received the photo badges we paid for in full 2 months ago !!”

“Great product but took 3 weeks to deliver so missed the event they were ordered for. Didn’t hear a thing from them either. Really bad service.”

“Very poor quality. Order was delivered 2 weeks late.”

“My badge was incorrectly spelled,until now havent recieved a replacement .”

Hello Louie! We are very sorry to hear that you had such a negative experience in your interaction with our business. We would love to talk to you about this, so feel free to give us a call at 01623723 112.

“Still waiting to receive my order after several weeks!”

Hello Helen! We are very sorry to hear that you had such a negative experience in your interaction with our business. We would love to talk to you about this, so feel free to give us a call at 01623723 112.

“Still havent got my badge even if I ordered this already about a month ago.”

Hello Inga! We are very sorry to hear that you had such a negative experience in your interaction with our business. We would love to talk to you about this, so feel free to give us a call at 01623723 112.

“My order took over a month to arrive despite me paying a fortune for quick delivery. First time I chased the order nobody got back to me. Second time I chased it I didn't even get a reasonable reason as to why my order took so long.”

Hello Hanna! We are very sorry to hear that you had such a negative experience in your interaction with our business. We would love to talk to you about this, so feel free to give us a call at 01623723 112.

“I have not recieved my badge to date. It was ordered on 16 Feb 2021. I couldn't answer 3 of the 4 questions below as the actual options were not there. 1. Who made the delivery. No one. 2. Was the item damaged: Unknown. 3. How many days did delivery take: 24 days and countining.”

Hi Dennis, We know you have already talked to our customer services team and the issue is now solved for you. We're really sorry for any inconvenience this has caused. Team Badgemaster

“My badge was delivered to the wrong address, which was a fault of badgemaster. It has taken over 3 weeks to get to me, when I asked to get a refund on my delivery service, I was declined which I feel Is unfair and a bad service.”

Hi Tyrone. We're sorry you've had a bad experience with our business. You're absolutely right, it was our mistake we sent it to the different number flat in your building. Immediately after we noticed our mistake, we've redone your badge and send it to the right address at no cost. Hope that helped. Kind regards, Team Badgemaster.

“2 Badges were ordered and paid for on 17/11/20. On 25/11/20 they had not arrived. I chased your customer services team who said they'd look into it. They gave me a Royal Mail (RM) tracking number. A week later on 2/12/20, 2 weeks after ordering, they had still not arrived, and RM tracking had no record of it either. All I was told by Customer Services was that RM must have lost it!!!! I promptly cancelled my order and demanded a refund. Any decent Company who valued future customers and recognised the value of Goodwill would have still supplied them as a gesture - (they only cost £15.00) - not Badgemaster. Guess what I will be telling anyone I come into contact with, who might be wanting to order badges??”

Hello David, thank you for your feedback. We are very sorry to hear this has happened and for any inconvenience, this situation has caused you. We have looked into your order and can see that we did in fact dispatched two badges on the 19th November via Royal Mail. Unfortunately, we are unable to now track the parcel using the tracking details provided by Royal Mail. Although we have already provided you with the requested refund, we have also arranged for a further two badges to be made as per your original order completely free of charge as a gesture of goodwill. Once again please accept our sincerest apologies for any inconvenience this has caused, and we hope to restore your faith back in Badgemaster. Merry Christmas and a Happy New Year!

“Gave the wrong products and offered free delivery for a next purchase as "goodwill" !”

“Sent my original order to the wrong address a clear week after I ordered it. So took 2 weeks to get what I ordered.”

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would love to talk to you about this, so feel free to give us a call at 01623 723 112.

“Took over a month despite me emailing at time of order to say it was urgent . Needed chasing . No apology . Wouldn’t use again .”

Hi Vicky, I just wanted to thank you for your time and feedback this afternoon following our telephone conversation. Stay safe, Alysha Customer Service Supervisor

“Still not received item. Emailed you one week ago with no response”

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would love to talk to you about this, so feel free to give us a call at 01623 723 112.

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Badgemaster is rated 4.4 based on 710 reviews