Baa Baby Reviews

Name: Baa Baby
Rating: 4.87

4.9 Rating 1,016 Reviews

97 %

of reviewers recommend Baa Baby

4.9

Based on 1,016 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Baa Baby:

Baa Baby is the home of beautiful natural sheepskin and wool products for babies and toddlers.
Find us at www.baababy.co.uk

Visit Website

Phone:

01522404049

Email:

Baa@BaaBaby.co.uk

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Baa Baby 5 star review on 9th April 2024

156

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Item is beautiful. Paid extra pound for quick delivery and came on time. Marked down a star as you had to download an app to track it so I missed delivery notification and it was left in my shed and the box got soaked! Luckily item was ok inside.”

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Posted 3 months ago

“Good quality”

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Posted 4 months ago

“Good communication”

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Posted 6 months ago

“Prompt delivery of high-quality product at reasonable price. Lovely soft and supple fleece.”

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Posted 6 months ago

“I have ordered a Fellhof Premium Sheepskin Pram Footmuff and the quality is good. The item description was very detailed, which was extremely helpful; I needed a footmuff for Cybex and the regular "universal" type won't fit where other stores did not cover all the nuances. The only downside - Baa Baby does not cover taxes/customs charges (most UK online shops include it in the delivery charge). I have checked the website page and there was no info that customers will have to pay customs fees. Technically nothing to say as Baa Baby simply did not cover that important part. If you live outside the UK be prepared to pay customs. In my case, I ended up paying additionally a 1/3 of the order price as taxes. A simple note in the Delivery & Returns section: "We do not cover customs charges for customers who live outside the UK" would save some customers from the negative experience. The good part - delivery was fast.”

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Posted 6 months ago

“I ordered this little bear as I’d heard how wonderful they are. I’m hoping it will come in very useful when my sons have their babies. It is so soft and tactile and I can’t stop having a chat and cuddling this little bear.”

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Posted 1 year ago

“Quick delivery excellent product, much loved already.”

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Posted 2 years ago

Hi Fran - thank you for your review! We're so glad everything went well with your order.

Posted 2 years ago

“Prompt delivery and good quality product as described. Would recommend”

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Posted 2 years ago

Thank you for taking the time to leave us a review - we're so happy it arrived on time!

Posted 2 years ago

“Easy to navigate website. Excellent delivery times. Could have done without three consecutive emails asking for a review!”

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Posted 2 years ago

Hi Liz, Thank you so much for leaving us a review - it really does make a difference to us as a small business. We're sorry you received three separate emails asking you to leave a review - our aim certainly isn't to bombard you and we will take a look into this! We really appreciate that you took the time to leave us a review anyway. Happy New Year from us all!

Posted 2 years ago

“A gorgeous first Christmas present that will be around forever. Just beautiful.”

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Posted 2 years ago

Thank you for sharing your experience - we hope your little one had the happiest first Christmas!

Posted 2 years ago

“Disappointed in recent purchase it’s very yellow compared to previous 2 skins I have bought which are white I’m considering returning it for an exchange”

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Posted 2 years ago

Hello Joyce, Thank you for reaching out to us - we're sorry to hear that you're disappointed with your order. Since sheepskin is a natural product, there is some variation in colour and texture. That being said, we are happy to select sheepskins that match customer preferences when we are asked. If your lambskin is new and unused, we would be more than happy to help you exchange it for one that is closer to your desired colour. If you're still considering an exchange, feel free to reach out to us at baa@baababy.co.uk.

Posted 2 years ago

“Great service and reasonably priced. Thank you!”

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Posted 3 years ago

“This is my 2nd order and I've always been 100% satisfied with my order. I love our pram grey liner and I can move it easily for the cot too at this early newborn stage. The only reason I haven't given 5 stars / very good for this order is I wasn't happy with the packaging of this beautiful lamb wool for the money I paid, it didn't feel very protected or packaged well like the way my first order arrived.”

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Posted 3 years ago

“Answered a query very quickly.”

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Posted 3 years ago

“This was bought as a present for my new Grandson. My daughter isn't sure if she has to return it yet as it may be too large for the puchchair. Other items bought from Baa baa baby have been wonderful though. Thank you.”

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Posted 3 years ago

“Beautiful products, fast and efficient service.”

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Posted 3 years ago

“Lovely products, great quality”

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Posted 3 years ago

“Lovely and soft for baby,was a gift for my grandson.”

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Posted 3 years ago

“Easy to order and the company was offering a discount. The delivery came at a cost. It wasn't as quick as some that I get for free from other businesses.”

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Posted 3 years ago

“Beautiful pushchair liner. Fits my Ickle Bubba well and feels really good quality. Definitely helped keep baby cooler in the hot weather. Unfortunately not enough postage paid by sender so parcel went to the post office and I had to pay the excess otherwise would have given 5 stars.”

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Posted 3 years ago

Thank you so much for your review - could I ask that you also get in touch directly so we can resolve the issue with Royal Mail and refund you the extra amount paid. Our postage is paid on account with Royal Mail and the charge is the same for all items under 5kg so we can't understand what has happened. Please accept our sincere apologies that you had to pay any surcharge and were inconvenienced and be reassured we will refund you the additional cost.

Posted 3 years ago

Baa Baby is rated 4.9 based on 1,016 reviews