Baa Baby have a Customer Happiness Grade of C-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I love a flat bear and have bought many over the years but the shop that previously stocked them cannot find a supplier now. Now that my 1st grandchild is on the way, I really wanted to find a bear and came across the Baa Baby site.
I am delighted with the product and service was efficient. I have knocked one star off due to the price. Whilst this is a quality item, it is rather expensive.
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- Helen R
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While the price may be on the higher side, I can honestly say it’s worth every penny.
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- Nadyia D
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Purchased at a very good price for my granddaughters pushchair
Very pleased with purchase
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- Julie D
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The footmuff is beautiful and great quality. I have not been impressed with the mittens though- the gap around the handlebar of my pram (uppababy Cruz) is too big so there is cold air flowing into the mitten. The zip on the mittens also undoes itself over time. I wouldn’t therefore recommend at all. Delivery was fine but if I’d realised I’d have to fully pay for returns myself I never would have ordered it.
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- Sarah B
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Beautiful gloves, vey quick delivery, Very pleased
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- Dermot C
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Gorgeous mitts, lovely quality and speedy delivery x
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- Anonymous
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The footmuff is beautiful and great quality. I have not been impressed with the mittens though- the gap around the handlebar of my pram (uppababy Cruz) is too big so there is cold air flowing into the mitten. The zip on the mittens also undoes itself over time. I wouldn’t therefore recommend at all. Delivery was fine but if I’d realised I’d have to fully pay for returns myself I never would have ordered it.
”
- Sarah B
“
I ordered the sheepskin buggy liner. I paid for speedy delivery but it didn’t come in time for my holiday.
I needed to return this product to be told I have to pay my own postage for the return.
I can’t find that stated anywhere in my original order. So unless you are 100% sure of your purchase be aware you will have to pay for your own returns.
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- Anonymous
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Having to pay for the returns was also a shame as I ended up paying £7-8 for postage and no booties.
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- Anonymous
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Nice products but not particularly helpful when asking for an exchange for a larger size. It means losing the new customer discount and having to Purchase another pair (without discount) and waiting over two weeks for a refund. So whilst the products are lovely - 5 star - the customer experience has not been great which reduces the overall rating.
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- Anonymous
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I have returned this item as I did not like them as of yet I have not received a refund
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- Jenny P
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The gloves them selves are ok, however the packaging was all wrapped and gloves lightly stained but after waiting nearly 2 weeks when I paid the extra for delivery because of issues woth DPD Baa Baby refused to give me the refund of the extra money. Apparently they couldn’t find any of the three addresses I gave them. Which is a nightmare. But that wasn’t my fault.
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- Zoe K
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Lovely product and great service! Thank you!
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- Sally L
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Absolutely gorgeous sheepskin pram footmuff, so soft and luxurious and most importantly fits my pram perfectly with no slipping. Customer service team were great at answering my fitting questions and sent over video clips of different footmuffs in my Joolz Aer. Can't recommend enough
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- Anonymous
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I had a small issue with my original sheepskin rug, but customer service went above and beyond to sort it out.
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- Kadri S
