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Baa Baby Reviews

4.9 Rating 1,199 Reviews
B-
Happiness Grade
Read Baa Baby Reviews

About Baa Baby:

Baa Baby is the home of beautiful natural sheepskin and wool products for babies and toddlers.
Find us at www.baababy.co.uk

Visit Website

Phone:

01522404049

Email:

Baa@BaaBaby.co.uk

Baa Baby have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

95.24%
Industry Average
I love a flat bear and have bought many over the years but the shop that previously stocked them cannot find a supplier now. Now that my 1st grandchild is on the way, I really wanted to find a bear and came across the Baa Baby site. I am delighted with the product and service was efficient. I have knocked one star off due to the price. Whilst this is a quality item, it is rather expensive.
- Helen R
While the price may be on the higher side, I can honestly say it’s worth every penny.
- Nadyia D
Purchased at a very good price for my granddaughters pushchair Very pleased with purchase
- Julie D
A

Delivery - Fast

95.35%
Industry Average
Very easy website, ordering was very straight forward and delivery was very quick. Updated at each step from placing order to shipping and delivery. I ordered on the 14th which was a Saturday and received by 18th. Would recommend, I didn’t need customer service so unable to comment.
- Fatma M
Perfect gift for a new born - tiny flat bear Rosie as soon as you touch the sheepskin instantly calming! Packaging and delivery first class
- Sandra F
Perfect lovely quality delivery fast would recommend 100%
- Bernadette B
F

Returns Process - Difficult

0.00%
Industry Average
I ordered the sheepskin buggy liner. I paid for speedy delivery but it didn’t come in time for my holiday. I needed to return this product to be told I have to pay my own postage for the return. I can’t find that stated anywhere in my original order. So unless you are 100% sure of your purchase be aware you will have to pay for your own returns.
- Anonymous
Having to pay for the returns was also a shame as I ended up paying £7-8 for postage and no booties.
- Anonymous
D

Refunds - Average

50.00%
Industry Average
The gloves them selves are ok, however the packaging was all wrapped and gloves lightly stained but after waiting nearly 2 weeks when I paid the extra for delivery because of issues woth DPD Baa Baby refused to give me the refund of the extra money. Apparently they couldn’t find any of the three addresses I gave them. Which is a nightmare. But that wasn’t my fault.
- Zoe K
Really disappointed that my order didn’t arrive and when I enquired the retailer just cancelled and claimed to refund the funds. No apology, explanation or confirmation of money transaction. Still not received
- Debby L
Unfortunately I would not class this as a universal fit. The first time I used this product with my Uppababy Cruz, it became apparent it does not fit this buggy well at all. I was then unfortunately denied a refund or exchange.
- Lisa
98.41%
Industry Average
Very easy website, ordering was very straight forward and delivery was very quick. Updated at each step from placing order to shipping and delivery. I ordered on the 14th which was a Saturday and received by 18th. Would recommend, I didn’t need customer service so unable to comment.
- Fatma M
Beautiful buggy liner, we have had lots of compliments from other parents and wouldn’t hesitate to recommend the liner or the company. Customer service is first class.
- Denise G
Easy ordering and great postal service! This is the 2nd liner I have bought as we have 2 prams and I love them. Our son suffers from eczema and it keeps I’m cool and less irritated! Thank you
- "Melannie E