Baa Baby have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Another amazing purchase, such high quality, I actually got part of my order in the sale but I’d have been just as happy at full price. Well worth it!
”
- Sally D
“
Fast delivery & good price
”
- Debbie P
“
Great product, great service and fast delivery. Good price as well - cheapest I could find the product online.
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- Amy W
“
Lovely buggy liner so soft great fast delivery so pleased thankyou
”
- Angie T
“
Prompt delivery . No hassle
Love the bear x
”
- Anonymous
“
Fast delivery & good price
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- Debbie P
“
Having to pay for the returns was also a shame as I ended up paying £7-8 for postage and no booties.
”
- Anonymous
“
The gloves them selves are ok, however the packaging was all wrapped and gloves lightly stained but after waiting nearly 2 weeks when I paid the extra for delivery because of issues woth DPD Baa Baby refused to give me the refund of the extra money. Apparently they couldn’t find any of the three addresses I gave them. Which is a nightmare. But that wasn’t my fault.
”
- Zoe K
“
Really disappointed that my order didn’t arrive and when I enquired the retailer just cancelled and claimed to refund the funds. No apology, explanation or confirmation of money transaction. Still not received
”
- Debby L
“
Unfortunately I would not class this as a universal fit. The first time I used this product with my Uppababy Cruz, it became apparent it does not fit this buggy well at all. I was then unfortunately denied a refund or exchange.
”
- Lisa
“
Fantastic customer service so quick getting back to me & very friendly. Absolutely love our sheepskin liner gorgeous quality & arrived very quickly.
Thank u so much!
”
- Denise A
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Great company - effective products and prompt service
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- Anonymous
“
Excellent products, great prices, excellent customer service
”
- Anonymous
