Baa Baby have a Customer Happiness Grade of C-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
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I love a flat bear and have bought many over the years but the shop that previously stocked them cannot find a supplier now. Now that my 1st grandchild is on the way, I really wanted to find a bear and came across the Baa Baby site.
I am delighted with the product and service was efficient. I have knocked one star off due to the price. Whilst this is a quality item, it is rather expensive.
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- Helen R
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While the price may be on the higher side, I can honestly say it’s worth every penny.
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- Nadyia D
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Purchased at a very good price for my granddaughters pushchair
Very pleased with purchase
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- Julie D
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Beautiful sheepskin liner for my baby’s pushchair - fits my Silver Cross Tide pushchair seat perfectly and super easy to attach with the harness. Beautiful quality, soft and comfortable for baby, looks great too. Excellent service and quick delivery from Baa Baby and even came with a reusable jute bag. Would highly recommend. Thank you.
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- Amelia P
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Lovely shop, delivery prompt
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- Phoebe H
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Excellent quality, good communication, fast delivery, easy to deal with.
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- Julia A
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I ordered the sheepskin buggy liner. I paid for speedy delivery but it didn’t come in time for my holiday.
I needed to return this product to be told I have to pay my own postage for the return.
I can’t find that stated anywhere in my original order. So unless you are 100% sure of your purchase be aware you will have to pay for your own returns.
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- Anonymous
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Having to pay for the returns was also a shame as I ended up paying £7-8 for postage and no booties.
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- Anonymous
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I have returned this item as I did not like them as of yet I have not received a refund
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- Jenny P
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The gloves them selves are ok, however the packaging was all wrapped and gloves lightly stained but after waiting nearly 2 weeks when I paid the extra for delivery because of issues woth DPD Baa Baby refused to give me the refund of the extra money. Apparently they couldn’t find any of the three addresses I gave them. Which is a nightmare. But that wasn’t my fault.
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- Zoe K
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Really disappointed that my order didn’t arrive and when I enquired the retailer just cancelled and claimed to refund the funds. No apology, explanation or confirmation of money transaction. Still not received
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- Debby L
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Excellent material and product composition but truly astounding customer service. I will be a long time customer though the product will likely last for years to come.
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- Alexus K
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We are thrilled with the fine quality of the product and felt the customer service was excellent excellent
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- Julia S
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I have made several purchases from Baa Baby for my grandchildren. I have always found the service quick and efficient and the goods of good quality.
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- Anonymous