BOnline Reviews

3.27 Rating 133 Reviews
56 %
of reviewers recommend BOnline
Merchant Metrics
Shipping & Delivery
delivery methods
Courier, Postal Service
Customer Service
communication channels
Telephone, Email
queries resolved in
Over a week
Read BOnline Reviews
Great help from Felicity at B Online.
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Posted 3 months ago
Byron Sinekar was a pleasure to talk to everytime i call up everyone is friendly.
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Posted 3 months ago
Customer service from Byton S
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Posted 3 months ago
Credit Control Adviser Byron Sineker Was polite, very helpful and professional. Thanks Byron - you are a credit to BOnline
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Posted 3 months ago
Byren sineker top lad. Very polite and helpful.
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Posted 3 months ago
NEVER USE THIS COMPANY. 1 star is far too generous. Switched our restaurant over to them. Our phoneline's got diverted to a random number, we then had functioning internet for about a week, and now haven't had anything for 2 months. Spent about 8hrs on the phone trying to sort it out, each phonecall met with someone who had no idea our internet was down. Had to switch back to our original provider, tried four times to cancel the contract and each time was promised a call back which never came, so cancelled the direct debit. They are now trying to charge cancellation and back-dated fees for a service that was never provided.
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Posted 3 months ago
the worst company you could ever deal with. everybody claims to be a manger and can sort your problem out. your going round in circles. a proper headache.
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Posted 3 months ago
Avoid them like plaque. This is the worst company for voip in the world. Their system does not work at all. The customer service is rubbish. It takes one hour to answer the phone. If you go with them you will lose all of your customers.
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Posted 4 months ago
This is the worst internet company ever save yourself the headache and go to another provider, never get the speeds they advertise not even half and the customer service don't even go there they just try and get money out of you somehow
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Posted 4 months ago
Awful company to deal with. They're based in South Africa. Gave up trying to contact them by phone after being stuck in a queue for over 30 minutes. Not the first time either. When I have been able to get through they are clueless. Also overcharge on their invoices
1 Helpful Report
Posted 5 months ago
The company fake their reviews on Trustpilot, they send surveys to the clients internally asking them to rate them, and send the trustpilot link to the ones that rates them, that why all the other review sites their on are 1 star
2 Helpful Report
Posted 5 months ago
Worst Internet provider and customer services , Rang 5 times in last 2 weeks but no response , hold for hours
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Posted 6 months ago
This company is like a pest. The took my money for 6 months (£90 per month to be precise) promised me a premium site, which was anything but premium. SEO work resulted in little to no traffic on the site and the company is still trying to take more money from me after several complaints. there is a lack of communication and since I cancelled my direct debit (after my contract was done) they keep calling asking why i cancelled my direct debit.. even though i gave them notice and complained about how disappointed I am at their rubbish service. BE WARNED THEY MAKE EMPTY PROMISES, DONT DELIVER ON THEIR PROMISES AND DON'T LEAVE YOU ALONE ONCE YOU CANCEL YOUR DIRECT DEBIT. SHAME ON YOU Bonline.
2 Helpful Report
Posted 6 months ago
Called up several times, sent emails about several issues with our new Word Press Website, especially that our videos keep disappearing every time we edit a page, plus a whole lot of other issues. Spoke to Ebraheem on a number of occasions and others, just to be told that they will look into this when nothing is being done. This has been going on for months. Can't stand when someone just lies to us with constant promises.
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Posted 6 months ago
firstly they are not professional!!! i was with them for one month i loose 199£ and 25£ for fu...ing Cancellation fees and when i called them to fix the issue, they told me oh are you muslim or christian , that's not your fu..ing business whatever i am , i advice no one use this stupid service, don't lose your money guys!!!!
2 Helpful Report
Posted 7 months ago
I am in the middle of a mess with this disreputable company at the moment. I rarely write any reviews and when I do the service has to be pretty damn bad. Bonline has inferior routers, probably rebuilt previously broken ones. and their customer service exists only for show,. They really do not have the knowledge of willingness to help with problems. My broadband started intermittently going in and out about 3 weeks ago. I have a internet business and I cannot do without good broadband. I was losing money everyday with Bonline not to mention the stress I was experiencing. I called 7 times to their customer service rep on one day and each time I was given the run-around. They would say they didn't see anything wrong, to reset this and reset that, and finally one tech told me he had found the problem and all my dreams would come true. There was a firmware update that needed to be run on the router and as soon as he did that everything would be wonderful. No. Nothing changed so I called back on the toll free number I had made the 7+ calls on before I was told I would have to call a toll number (£.48 a minute) to get help. I said no. I wasn't going to pay for a call about their product that was not working correctly that I was already paying for. I called back again and got the same response. At that moment I decided that I was going to another company. I transfered my service to XLN. Now Bonline is blocking the transfer. I have written a huge number of emails and text messages along with at least a dozen phone calls with no helpful response other than I should call them on their toll number. Not happening. XLN is filing another transfer and my bill with Bonline is paid to date. I wrote them yet another email and let them know I was finished with them and wanted their broadband disconnected and that I was not going to pay them another cent if they won't transfer my service and try to force me to keep theirs. I will give it another few days and then just sign up for XLN without the transfer. I have written basically all my correspondence with Bonline so there is a written history of what I have gone through with them for legal purposes if I need them. Not going to be defrauded by this company.
1 Helpful Report
Posted 7 months ago
Customer service extremely helpful. Very patient, and organised everything to achieve end result.
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Posted 8 months ago
Shocking service! The phone line is constantly crackling and has cut of countless times, internet intermittent, not helpful when running a business! I requested a change of premises on 11th April 2019 and the instillation will not be completed until 30th May. Customer service is disgraceful! They have left us in a horrible situation and couldn't care less! Wish I read the reviews before I took out a contract, take my advice and please stay clear of this useless company.
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Posted 8 months ago
Worst Telecom company in the UK one could possible join. Fully based fully in South Africa virtually UNTOUCHABLE when things go wrong. My advice is that keep away from this company as far away as possible, I was without a phone line for more than 30 DAYS, and no one in the company was able to help, most of the STAFF are virtually CLUELESS to deal about Telecommunication Business. I've had nothing but nightmares from the minute I joined them. If you ENJOY Nightmares this is the perfect COMPANY for you. If I'm not telling the whole Truth and nothing but Truth than Bonline should CHALLANG ME FOR SLANDER, I'm waiting.
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Posted 8 months ago
Spoke to Tashreeq, very helpful with my query and I would recommend bonline to others aswell
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Posted 8 months ago
BOnline is rated 3.27 based on 133 reviews