bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.64

4.6 Rating 974 Reviews

92 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.6

Based on 974 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful staff I asked about a query I had and Ziyabonga walked me thru step by step, she was more than happy to help and lovely to speak to in general :)”

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Posted 16 hours ago

“Super helpful and friendly. Took me through the options with great explanation.”

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Posted 19 hours ago

“great help”

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Posted 20 hours ago

“Nabiela was great today, informative and repeated information I wasn’t clear on. Still disappointed on the outlay to upgrade for the compulsory compliance for the fibre optic link, but pleased how Bonline handled it”

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Posted 1 day ago

“Very good experience using BOnline, I needed to upgrade my plan and Kamvelihle Dean Masiza was extremely helpful and walked me through the new product and terms. Thank you”

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Posted 1 day ago

“Thank you for all your help Kam, sorted out my issues quick and fast, appreciate it”

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Posted 1 day ago

“My problem was resolved and a solution provided”

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Posted 4 days ago

“Melissa Van Rensburg was extremely helpful with everything and is a real credit to your business.”

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Posted 5 days ago

“My query was well attended to, and the adviser was friendly, patience and excellent.”

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Posted 6 days ago

“very attentive with my concern. kudos!”

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Posted 1 week ago

“Very helpful, polite and patient, explained everything.”

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Posted 1 week ago

“Chelsea was very very helpful and super patient. Can’t thank her enough for her helping me set up my account Thanks again”

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Posted 1 week ago

“Very polite and great customer service”

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Posted 1 week ago

“Simple efficient and polite approach to the setting up of my account Thank you J mcdonough”

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Posted 1 week ago

“Melissa answered my query and set up my new broadband service”

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Posted 1 week ago

“Scam company out of Africa. Not a UK company. Foolishly signed up for a £7 - 12 month line- oddly they contracted me for £13.95 for 24 months. Tried to cancel it. They pushed me to seven different foreign call handlers, then after 1 hour, they told be they could cancel it but it would cost £434!!!!!!!!!!! Really. They want your ID, too for a phone number. DON'T use this scam company. Don't give them your bank details. Don't believe the reviews. they are most likely created by Bonline. IT's a scam company...be warned.”

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Posted 1 week ago

Mr. Rowland, We’re sorry to read your comments and would like to clarify a few important points. bOnline is 100% UK owned, registered and operated. We serve 100% UK small-business customers and operate fully in accordance with UK telecoms regulations and compliance standards. Our operations are UK-based, and we're fortunate to also have additional support team members around the world, including in Cape Town, South Africa. This allows us to extend support coverage while maintaining UK regulatory oversight and service standards. The package selected was chosen during the sign-up process. When you raised a concern, we immediately offered to move you to the lower-priced package and adjust the monthly rate accordingly. We also offered a discount as a goodwill gesture. Unfortunately, these options were declined and cancellation was requested instead. As with all regulated telecom providers, our services are provided on agreed contract terms, including any applicable early termination fees. These terms are clearly outlined at the point of sale and within the agreement issued at sign-up. Regarding ID verification, Know Your Customer (KYC) checks are a standard requirement in the UK telecoms industry. They are necessary to prevent fraud and are part of the regulatory and compliance obligations placed on providers. These checks are designed to protect both customers and service providers. We have made several attempts to contact you to discuss and resolve this matter, but have not yet been able to connect. We remain more than willing to resolve this directly and encourage you to engage with our team so we can reach a fair and amicable conclusion. Sincerely, Akiefah bOnline Customer Specialist

Posted 1 week ago

“Excellent”

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Posted 2 weeks ago

“Very good and efficient service”

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Posted 3 weeks ago

“Chelsea was great helping us set everything up - super friendly and patient and very knowledgeable - thank you”

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Posted 3 weeks ago

“Excellent service from Shameez - friendly, knowledgeable and very accommodating - She made the whole process painless. I would highly recommend bOnline.”

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Posted 3 weeks ago

bOnline is rated 4.6 based on 974 reviews