bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.43

4.4 Rating 534 Reviews

86 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.4

Based on 534 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff at Bonline have been very helpful and were very easy to talk to. It is so nice to be able to talk to real people who can explain all the steps involved. I cannot thank Melissa and Ryan enough for all their time and support in getting the right services for us and have made the onboarding process really simple. I was nervous about porting our current telephone number but there have been there every step of the way. I cannot recommend them enough. Thank you.”

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Posted 5 hours ago

“I really like the service that bOnline provide. It's not always perfect and can sometimes take a few attempts to get the answer to my question, but they're still far easier to talk to than any of the other providers that I've been with. They're also much more eager to resolve issues and make me happy.”

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Posted 6 hours ago

“Chelsea did a great of of getting me up to speed with the portal and apps as well as testing the configuration. Great stuff!”

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Posted 10 hours ago

“I had an amazing experience with Naseegha, her help was top-notch, super understanding, and incredibly supportive. She was so patient, taking the time to really get my questions and address them professionally. Couldn’t ask for better service”

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Posted 10 hours ago

“Good service”

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Posted 10 hours ago

“Troublesome upgrade to v3 on our part, Mo managed to remote in to the PC at the remote site, with a computer illiterate end user to fully upgrade us to V3. Superb member of staff with a lovely 1st line support ethos and telephone manner”

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Posted 11 hours ago

“Chelsea has been very helpful, when I first signed up with bOnline and subsequently in fine-tuning my online settings once my number was live – much appreciated. I am very satisfied with the bOnline service – good quality sound, everything works and the staff are on the ball and helpful – thank you! 🙂”

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Posted 1 day ago

“Thanks Celeste, she explained everything in detail”

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Posted 1 day ago

“Thanks Bonlineteam Melissa and Ruona who are very helpful in setting my account and gave a good deal as well ..”

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Posted 1 day ago

“I have been assisted my Melissa and Musadick and both have been very professional and helpful.”

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Posted 1 day ago

“Celest has been very helpful and very client need orientated. I was listened and got what I asked for. Excellent customer service.”

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Posted 1 day ago

“Excellent company to deal with. Very efficient and sorted everything out straight away for me. Refreshing after a long day with other providers. Had all services I was looking for.”

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Posted 4 days ago

“Very detailed and informative attention to our requirements”

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Posted 4 days ago

“mo has been very helpful and professional”

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Posted 4 days ago

“great service and training”

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Posted 4 days ago

“Great service, really helpful and very informative and broke it down to a level of understanding for my mum who's a pensioner and not fully upto date with today's tech . All in all great experience”

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Posted 4 days ago

“100% helpful as always.”

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Posted 5 days ago

“all good, all questions answered.”

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Posted 5 days ago

“Shameez Williams gave me very good service.”

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Posted 5 days ago

“Overall I'm happy with their service, but it would be good if they could explain things more simply and concisely to aid those of us who aren't experts! It's a complicated issue for those of us who aren't au fait with voip, fibre, copper etc - and let's face it unless you're in the business, it's all a bit technical until you have your first experience of it. I have had issues with our service from bOnline over the years I've been with them, usually because of things which aren't necessarily to do with them (although the router they sent wasn't really up to the job needed in our building), and they've had to deal with OpenReach on my behalf, but things get resolved eventually. The staff are as helpful and patient as they can be, but it's frustrating having problems they (and I) can't understand!”

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Posted 5 days ago

bOnline is rated 4.4 based on 534 reviews